Afterpay

I have been in contact with their customer service team for 5 days now as I want to change my email address but unfortunately I hadn't been receiving the verification emails… they asked for my DOB about 5 times, asked for ID twice… I am unsure what else I am to provide? How hard is it to look up my accounts when I have provided all proof of account, and even proof of an order I placed? Highly don't recommend

You can only email them about billing issues They don't understand what customer is inquiring about waste of time to resolve issues. Not worth it bad service.

I had a fraudulent website scam me they accepted afterpay so they seemed legit I mean doesn't Aftercheck out merchants before handing over peoples hard earned money! This scam site homerepellent has a fake Texas address wirh a UK number which has been reported as a spam scam number! Aterpay, not only are they impossible to talk to you wait days even weeks for responses which seem to be by a 2nd grader! They repeatedly ask the same questions, which I answer then they ask again, this tells me they are not even reading my email. I have been a customer since they started but recently found the original owners sold the business and now a bunch of incompetents are at the wheel! So sadly I will not use them ever again, I will add them to the bad business list along with crappy Paypal!

I ordered a product using afterpay. NEVER AGAIN. This company is as big scam. I got some cheap product and attempted to return. The company SHEIN kept the product and my money and afterpay keep taking money from my account even after I proved that I returned the product

Used to be a 5-star company, but now their so-called "customer service" is complete crap. One of my orders didn't go through on the app and I didn't know if I had to reorder or not because I didn't want to get double charged. I messaged them later that day, but gave them the benefit of the doubt that they were busy from the rush of customers, so I waited. Monday came and went and by this point no one has been responding to any of my messages through the app. The phone number reroutes you to the same chat they've been ignoring and even my emails have gone unanswered. They claim someone will message me back within 24 hours but that's obviously a lie. Had to go to Sezzle to complete my Christmas shopping since Afterpay clearly doesn't care enough about their customers to respond to them. The only reason they're getting 2 stars is because they are a pretty good service to use, as long as you don't have any problems.
If you do, you're screwed. Been a customer since 2019 but I don't think l'll be back. It's not worth the headache.

I purchased an item with after-pay from Old Navy - and returned it - trying to get ahold of customer service regarding this matter is impossible. You have to wait for them to they no longer have phones. It is all done via email.
When they finally get to you, it's a runaround on when you will get a refund (the order was already paid in full). Old Navy, because I returned it in-store, had to refund it to After-Pay I have that on my receipt refunded to After-pay, but After-pay states it was refunded directly to me. NO, IT WASN'T.

I placed an order and not only did the place charge me full amount that I ordered afterpay charged me also. I had to cancel my bank card and have a new one issued

This company is literally stupid... The repeat the same question over and over until it's too late to fix a problem. Just horrible and really ignorant.

I purchased an item from Amazon and paid my initial down payment of $54 and right away I canceled it because I decided I wanted something else and afterpay only gives me $30 back out of that $54 down payment and when I contact them they tell me that's the merchants problem and I need to contact Amazon, Amazon has nothing to do with it when afterpay is the financing company who took my money and they're giving me this whole runaround about payment plans, when I have no payment plans because I canceled the order, the order was never even shipped, don't do it. Don't go through these guys. Guys they'll rip you off any way they can, I mean this order wasn't even shipped out to me. I canceled it within 5 minutes after placing it and I can't even get all of my money back

After years of faithfully using AFTERPAY I find myself unable to purchase from my favourite company. No others explanation other than "too bad". I've not only accrued thousands of dollars in credit but have diligently paid my instalments WELL BEFORE THE DUE DATE. Obviously Afterpay doesn't feel the need to offer due loyalty nor consideration to its customers.

After paying on time, if not early on all of my payments thus far, I was 3 days late on "ONE" payment and instead of just charging me a late fee, they take my balance down to practically nothing and than going to tell me if I keep making my future payments on time, it can increase again! WTF am I supposed to buy for what you left me! And after paying HUNDREDS of dollars ON TIME AND EARLY! This is the way you treat your loyal customers, I can see why on pretty much every site y'all have such a horrible rating! I won't use y'all again and I have other people using y'all's app, I'll make sure they don't either, y'all are a joke!

Payments come directly out of my bank account everything has been paid off all of a sudden they freeze my account I can't make any purchases total rip off don't waste your time

Most ridiculous app ever. It's not just the app. It's Afterpay in general. I wish I could get people to quit using them. They gave me a spending limit. And that was fine. They had me spend an hour signing up. And that was fine…. But the fact that I was declined from everything I tried to purchase from each retailer? That's ridiculous. They kept sending me texts and emails. They would say come back and buy your items. Come back and use our app. I had to sit there and chat with an agent, which is not even live. And they said sorry that they had to make quick decisions on allowing my purchases…. One purchase was 88 dollars for 22 dollars a payment. I'd of paid it in two payments instead of 4…. But they still declined. My credit score is decent. Not horrible. I also have money in the bank. It's just hard times. Got bills to pay… and needed something for my kids… So yeah $#*! this crap and the horrible stuff I had to deal with. After you get declined it will tell you that you can still use Afterpay. Lol I signed up for Sezzle and got approved for 1000 dollar's almost instantly. I spent 200. That's it… Affirm will also help. Don't use this place

Never got a conformation number or delivery date put money was is been taken out and cant even close the account because they i owe them money smh i dont recomentd this web site scamers to the max i cant take a foto because i never got conformation or delivery date

Was charged four times the amount of the merchandise so I cancelled the order I'm still waiting for my refund of 150.00 And they can't explain why it's still showing a balance

I've NEVER had an issue with Afterpay. I actually loved it. Was always on time with payments until I returned something. Afterpay delayed it. I had returned it to amazon, Amazon processed it and it was in transit. They received it and approved my return but Afterpay still delayed it and my refund. And still wanted me to finish paying off my balance. But I am not PAYING FOR SOMETHING I RETURNED. Then they removed my credit limit of $750 down to $0. All because I didn't want to continue paying for something I returned? I won't be using Afterpay NEVER AGAIN! Even after the arguments back and forth, they never resolved my account and only gave me a credit of $75. What the $#*! type of $#*! is that. Don't download Afterpay!

I've been paying $45 and change every other week and I tried to respond to let them know I did not receive the items but they have been insisting on taking money out of my account nonstop for items that I did not receive from Temu I will never use this service again it's a scam, especially if you can't talk to someone regarding what you did not receive or don't have

If you use AFTERPAY and end up returning your order, they don't even give you all your money back! They literally steal from you. AFTERPAY owes me $40 just from one order and I still have yet to see it. I should have got this money back the beginning of June and it is now almost august. Absolutely ridiculous. Don't use AFTERPAY!

I ordered 3 items. All of which were cancelled out of stock instantly. I got charged a 8 dollar fee just for a cancelled order DO NOT USE THIS WORTHLESS COMPANY. KLarna does not charge anything to use them. They are amazing compared to this crap company

I have been using after pay for about 6month now and the overall service sucks no communication or help with issues they expect u to still pay for items u never received after ordering them.

This company laundry money for scam companies, do no used this company you may loose your money. This company is under investigation by the Better Business Bureau

DO NOT USE AFTERPAY! It is best to just buy what you can when you can from the actual company/merchant. Using Afterpay is not worth the hassle and the loss of money and time trying to get "YOUR MONEY BACK!" I returned items worth over 100.00 and was only partially refunded less than a third of my refund. Customer service is horrible and can only be contacted by email (probably because they have a lot of irate and frustrated customers)! They do this adjusted order total thing that don't add or subtract correctly. The customer service email person basically told me I was only getting what was refunded to me. So now I'm out money and merchandise! I even contacted the merchant and they told me that Afterpay was suppose to give me my full refund. I ABSOLUTELY DO NOT RECOMMEND ANY ONE TO USE Afterpay. Even the "perks/rewards" are a joke!"

After using them a number of times and paying off several orders totaling more than $1800 my spending limit suddenly decreased to $100 wat a joke. Never using them again