AirRattle

These guys sent me defective merchandise, so they sent me an RMA, then I get an email accusing me that I broke the material and they would not exchange it. Kind of funny how the product was not working out of the box. It is also real funny that they said I used a plastic clip to bend a metal gun. I am doing a chargeback after they sent me a nasty email and I reported them to the BBB.org.

Do your homework, these guys had many complaints at the bbb.org and the bbb rep told me they have opened an investigation at the attorney generals office on this company already. I guess this company has a lot of complaints at the Ohio Attorney Generals office and they are monitoring this company closely.

I ordered and received an AK-47 rifle which I had a week before even opening the box, it was a Christmas present and I gave it early to my son. Well, the stock folding mechanism was broke right out of the box, the gun was not even fired. I sent e-mails asking for help I suggested shipping another which I would pay for and then get a refund later for the broken unit. I explained that this was my sons Christmas present and that he was very upset and please help me out here replacing it. After several days, I have not received a response. Their web site states that "e-mails received on the weekend will be responded to first thing Monday Morning", obviously not true.

I ended up purchasing another rifle from another web site who shipped immediately. I will keep the defective unit and won't bother wasting my time on these thieves. It's hard to believe they can stay in business with the way they treat customers. Needless to say, they have received the last dollar they will ever get from me.

I hope that this post is read and taken serious by anyone thinking about purchasing from airrattle. They are unethical and should be avoided.

Bought an Air Soft gun from them for $140. Charged the battery as instructed, but it did not work out of the box. E-mailed them the day after receiving the defective gun/battery, it took them 8 days to respond as follows, "I do apologize but the battery and charger that is provided with the guns are not covered by warranty/return". Convenient that it took 8 days to respond when their return policy is to return within 7 days." DO NOT BUY FROM THIS COMPANY!

I purchased my gas blowback rifle here and I was amazed by the shipping. I purchased It late at night around 11:00 PM and it was already being shipped by 10:00 AM the next morning! I have purchased from Evike and Arsoff Megastore before and there prices don't compare to airrattle. I found a gun for $170 on sale on evike that I was about to purchase and it was only $125 on airrattle. Only a few minor problems. They don't have as much of a selection as evike and also a lot of items are out of stock. Checkout took awhile the site was having issues but overall I definitly reccomend it's a good site.

I ordered a rifle from airrattle.com, which had the best prices around. After receiving the rifle 10 days later I found that I was sent the wrong model. I contacted the Customer Service manager, Joe for assistance. After waiting for him to confirm that there was a mistake and that I in fact received the wrong model, I recieved the call back. I was told that the ONLY option I have is to: wait for a shipping label (1 Day), send the wrong item back (10 Days), process the return (1Day), and return shipping (10 Days). I already waited for 10 days to get the wrong rifle and now need to wait an additional 21 days because of a mistake THEY made. Also, I can't get a refund until they get their mistake back and process it, so 11 days just for a refund on a transaction that is only beng disputed because of thier mistake. Shame on AIRRATTLE for leaving my 10 year old son waiting 30 plus days just to get something I already paid for and am being forced to return because they can't process orders correctly and in a timely manner. Pay a little more and get what you order and actual customer service, instead of the run around. Companies like this are what makes inline shopping so dangerous. BUYER BEWARE!

I bought a $150 dollar gun from them and IT DIDN'T COME WITH A BARREL! I called the owner and he said I must have lost it. WHAT THE F**K! NEVER BUY FROM AIRRATTLE! Airsoft station is much better. More expensive but at least the guns are good quality and come with all their parts. I reapeat don't buy from airrattle. Don't let the low prices trick you.

P.S. All the positive reviews are from the owner who goes by different names.

Multiple problems! Ordered several gift items during the holidays. Wells scorpion arrived with folding metal stock broken in the box. Son's wanted to play with it so I just took it off and emailed them expecting to receive an offer to send a replacement part or new stock. They responded asking for pics which I sent. Next response was a return form which requires me to send the gun back for inspection. Waste of time-I am not going to bother sending it back nor will I ever purchase from them again due to this incident.
Next issue was a 300.00 gun that was listed as in stock and a couple of days after the payment processed I was informed that is wasn't available. I had also purchased an extra clip and battery which they wouldn't refused to refund me for. Policy is batteries cannot be returned but I didn't even have it yet-it was in shipping already without the gun!. Stay away-their policies protect them from dishonest customers and take advantage of the honest customers. I recommend you find another place to do business with.