ALDO

The fraud website is www.aldonline.shop
They give offers on social platforms and then never gives the order confirmation.
Also the money got deducted and they never responded.
THEY ARE BIG TIME FRAUDS!

This company has the nicest shoes. I purchased a pair of brown leather flats about 3 years back. These shoes are made of top quality materials and last for a long time. My shoes are 3 years old and show very little ware. The shoes I bought are wider than the average flat shoe. They a rounded in the front leaving a lot of room for toes that would be cramped in some other shoes I have bought in the past from expensive dealers. With hardly no comfort. I go for comfort when ever buying shoes. Aldo's is very nice. Although they are a little pricey, They are worth it. My order was prompt and fast. The shoes where even nicer than I thought. I have had several pairs of Aldo shoes through the years. My best find was on the flats. I have not worn any of there heels. But if I was younger I sure would try them. Like most heels they are very uncomfortable. My guess is with flats this comfortable the heels may be designed not to crush your feet. If you want a great quality shoe that last try Aldo Shoes.

I ordered a pair of boots for a trip, but received two inexpensive bags. There is no way to contact ALDO and ask for help. The phone number gives three choices, which did not apply. Chat is a bot and basically gave the same options. I had no information on how to even return the unwanted bags. I re-ordered the boots, received an order confirmation then disputed the original charge, as that was my only option. Re-ordering was a mistake. They have my 2nd order of these boots that I have been charged for, not shipped for over a week with no information as to why. Ugh! I really wanted the boots. I thought I would try to re-order one more time and if I could successfully see a ship date, I would know the previous order had been stuck somewhere "out there" - Another mistake. I re-order, and get sent a confirmation and with a delivery date. Yay! But in checking back, the tracking shows "not shipped" They have not arrived on the delivery date and not shipped? Three times ALDO, three charges ALDO and I have 2 cheap vinyl bags I did not order. It looks like I have to dispute two more charges as ALDO does not engage in any type of communication. No other retailer has this type of non communication, from Neiman Marcus, Nordstrom, or Amazon.
ALDO, you must do better. You just lost another customer and bad reviews can't help your brand much. So frustrating.

I tried to purchase a $67CAD four times and every time the order got cancelled. Each time I called ALDO customer service team, they indicated that's it's a banking issue, hence my orders weren't going through. I confirmed with both the banks and they confirmed that ALDO is cancelling my orders. Furthermore, I've been purchasing through other merchants and I have had no issues.
I'm utterly disappointed to have both my credit cards being cancelled on not even a $100 purchase.
I work for the bank and I clearly understand how credit cards work and it's ALDO canceling my 4 orders without being honest with me.

Went there today in both store, I went in fist to where the shoes and purses are and saw a very nice slider. I asked the tall guy on the price and available size, he said they only have 8 & 6, so I asked for 8. Waited for 5 minutes, then another staff asked me if I have been helped. Told her what I need and she went inside to look for it. Then she came out saying that they only have the left pair and that they can't find the right pair. So I opted for size 6, she came back to me saying that they only have the right pair of size 6... ridiculous right! It was on their rack and yet it has one pair only... then went to their another shop where the accessories and other stuff and bought a pair of shoes and a purse. Upon check out the staff told me that they don't have a paper bag to put my purchase... seriously? So she found a used small bag and put my purchase in it and asked me to pay extra dollar for the bag! This is not the way you treat your customers... very disappointed and I am not going back to this location anymore!

CANADIAN CONSUMERS BEWARE - Aldo is using UPS to ship to you, which hands off packages to Canada Post once they arrive in our country. This is resulting in HUGE delays in getting your items. I ordered a pair of sandals on May 20th that have not yet left their facility, and it is June 16. From there it gets worse - Canada Post tells me there is at least a 5-6 week delay in getting orders out once they get them. So my sandals will likely not arrive at my house until August. I asked Aldo for a refund given all of this, and they refused. Yes, the delays are due to COVID, but Aldo has a duty to be honest with its consumers and tell them that there will be a massive delay in getting items out to you. Their website only says "some delays" in shipping are happening - that is not honest at all. It's more like you order something and get it 2.5 months later.

Very bad customer service, I ordered some purses on line, after 2 days they contacted me through email, said I need to call them for security reason, don't know why, confirmed the address and later that evening teceived another email that my order was cancelled due to item not on stock, called twice talked to Alicia and then Victoria, both very rude, requested to talk to supervisor who never called me, very unprofessional and very rude service, will NEVER BUY at ALDO

I would say that Aldo has the worst website customer help and worst delivery packaging ever. I ordered 3 different jewelries, 1 pair of earrings, 1 ring, and 1 necklace. Needless to say, I received my orders in 2 separate packaging, not sure why, and also the first package I received were so poorly packaged that both earrings and ring were broken during shipping. I tried to contact their customer service through the website email and it keeps coming up as error. Also, they don't provide another email so I am left to wait until the next business day to call them. Also, I am unsure why they separated my orders into 2 packages. They certainly don't care enough to ensure the items were packed properly to ensure safe delivery. They shipped my order in a black thin plastic bag with no bubble wrap or any other wrapping to make sure the earrings and ring don't break during shipping. I find it incomprehensible how this company doesn't even care enough to make sure the items get to their customers in good condition. I will never order from Aldo ever again because I can clearly see how little they care for their customers.

So I have ordered 2 pairs of shoes online, received 2 "old" or you can say "used" shoes. Went to local store "Brea Mall, CA" to return, they said it's not brand new so they cannot refund you. WHAT? Hello? You shouldn't send out "used" shoes to your customers.

They forced me to exchange the shoes, which I agreed because I think its just $75 dollar, that's nothing. The shoes I choose to exchange does not have my size, so they order online again at the local store.

10 days later, got this shoes that I exchanged, it's $#*!ing "not brand new" again, holy... how delusional can Aldo be? Went to the local store again, argue with the store manager in Brea Mall CA named "Lucas", he even said "not appreciated my attitude" and looks like he wants to fight me.

First of all, you shouldn't send out old shoes, second, you shouldn't send out old shoes twice.

At the end, they forced me to exchange shoes again, or make it as store credit. SO I didn't get any refund.

Poor company, waiting it to fail, with poor customer service and poor local store manager.

By the way, it's just $75 dollars, I can just give it as thinking I'm donating to delusional company.

Ordered shoes online, received used shoes. Reordered it and got 2 left foot shoes. Called customer service and I was treated poorly. They don't even deserve one star

Horrible costumer service the person who supposed to be help me so racist ask me so many question about on item I like to exchange I have the online receipt and the shoes clearly it was not used at all and she ask me how much I paid for the the shoes when clearly she can look at in the transaction number just HORRIBLE! They make feel like a steal the shoes!

My experience with Aldo Shoes on 125th in Harlem and online: I picked out boots at the store. I didn't have my credit card so I asked the salesperson do I run home and come back or do they have stock. He said don't worry about it. They always have these boots every year because they sells well. And, this was just the beginning of the season so more would be coming. That was on Thursday. I returned on Monday, no boots on display. I asked where's the boots? They didn't have any. But they should come in Tuesday or Thursday shipments. I called the store Wednesday to check that the boots were in. I was told 'last week all these particular boots were packed and shipped to the city (I guess meaning downtown Manhattan) because they didn't feel the boots would sell in Harlem.' (Me: Really?). It was suggested I go on line. I went on line my size was not available. I tried to contact customer service. After 25 minutes no one answered the call. Judging from this negative experience I won't ever step foot in their store again or go on their website. Too many untruths, lack respect for customers and lack of customer service. The boots seemed nice but not worth the lousy service. Be aware.

Ive been ordering from aldo for a long time now. In the past 2-3 months ive purchased many shoes from them. This time however, I had one order and both shoes were wrong. I got sent two left feet for one order, and another order they sent me a totally different pair of shoe. When I called to complain, their response was that "it was strange it happened in the same order as both were sent from different places." wtf? They acted as if I was making up stories or something- crazy jerks. I have to now go to an aldo store and return and get a refund- that's not fair to me. Ive had to pay and wait for shoes, that were defective or incorrect and i get no compensation for this and worse get treated as if im lying? What kind of stupid sick company is this... they should send me out another pair at no cost of at least one of the shoes for their stupid errors. The idiots that run aldo are jerks and don't care about customers at all and bad business practices. Why should anyone have to send back defective pairs of shoes to get the ones they paid for?

This has to be the worst company that I have ever, EVER, had to deal with.

Due to the vagueness of their hat sizes (S, M, L), we ordered two on the expectation that we could return the one that didn't fit. We initiated the return of the incorrect-sized hat on the day that we received them, which was subsequently approved by Aldo. Two weeks after we returned them we received notification that the hat had arrived in their warehouse but the return was rejected on the grounds that hats cannot be returned due to hygiene reasons. When I queried this they informed me that "Our website states that accessories etc cannot be returned due to hygiene reasons. We expect our customers to be aware of the returns policy when deciding to return items".
On checking their website, hats are not categorised as accessories, so their explanation is incorrect. I have written back to them to explain this in great detail but I have heard nothing since despite sending two reminders.

It's now well over a month since the item was returned (as new) and nothing. They haven't even offered to return the hat to me! At the moment I am £27 out of pocket and their so-called Customer Service team has gone to ground.

In all my years of buying online, this has to be the worst Company I have ever had to deal with.

STEER CLEAR AT ALL COSTS.

About 6 missing gems clearly have been worn before messy glue all over Soo disappointed they didn't offer replacements only a return after reaching out multiple times.

I will never shop at ALDO ever again! I ordered shoes on time for Christmas so I could avoid any issues. The shoes arrived on time, but one of the boxes which I find odd arrived damaged and the other box was perfectly fine. The bag was also in good condition which leads me to believe that ALDO sent me the box this way. Aldo can sure afford better packaging considering their damn shoes cost so daaaaaaaamn much! Anyway I desperately called and had them overnight me another pair, of course I had to pay again let me tell you, UPS seems to have lost the package since it's been 10 days! I called ALDO today and they cant do anything of course. They want me to pay for the same damn pair of shoes 3 times! They are ridiculous if they think I will be spending anymore money on this crappy company. I am so upset that there was nothing they could do for me. Customer service is horrible here, on amazon you can easily replace a damaged package and they will only charge if you do not return the package. Aldo should implement some sort of policy like this for the inconvenience. Afterall they are the ones that have decided to use UPS which everyone knows is the worst. I hate you ALDO! You freaking suck.