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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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We were so excited to find this book, and it arrived in great condition and quickly :)
It was a smooth process. Books came delivered with no problems.
Very good. I don't know what else to say. I hope the book is in good condition.
Website is clunky to navigate in several places; searches for "gay novels" results in collections of short stories and nonfiction. That's problematic for ease of search.
The price for the book was good. The only disappointment was that the shipping cost was higher than the cost of the book itself. Also, it would have been nice to have the option to be able to read the book online.
The book I received was out of print. I was therefore very pleased to see that the copy I received was in very good condition with no signs of wear. Packaging was good and shipping was fast.
Very happy with the product I received but my communication experience with seller wasn't fun. The system glitched and 3x it said my question to him couldn't go through so I finally emailed him directly. Apparently all four messages went through in short order and he let me know that this interrupted his lunch. I tried to explain to him what happened but he never responded afterwards except when he first let me know that his lunch was disrupted. I definitely did not feel appreciated as a buyer. The first time I asked him to pull the book and make sure there wasn't a name written on the inscription page and that there was no writing or highlights in the Bible. The seller's first response to me was not specific enough so asked again and that's when the Alibris system glitched. I've never had any seller on any platform speak so disrespectfully to me before. This was a first.
I rely on alibris for any book i'm searching for, with success.
Alibris always provides top notch service, and I do all my book shopping on this site.
I have never been disappointed m Alibris's service, always excellent.
I often use Alibris when I need to buy a book that is out of print. Almost always I found what I need, and it helped greatly to build a professional library.
This survey is a pain, since you never refer to the original order
The ordering process is smooth and easy. I typically receive my order so quickly, I'm stunned. Thank you.
So far, so good, smooth and easy website, user friendly and easy to understand.
I have nothing to add. My experience thus far has been great!
Books are easy to find and very affordable. I just wish that the coupon amount was at least $10 off.
It's bull$#*! that y'all automatically sign up your customers for spam.
No no no no no no no no no no no no no no no no no no no no no no no no no
Always good service and acceptable shipping. I shop here for the great selection.
I don't know what alibis is. If I had known it would take three weeks to get my book I would have bought it from Amazon.
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Got the book I wanted for a good price and it arrived faster than expected given the holiday time. The book was in worse condition than expected but it's ok.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.