Allbirds

Very slow delivery on online orders - over 10 business days which translates into two weeks... Compared to someone like Zappos - you think they operate in a different century... Tried to chase them by email to their customer service but still no response... Love the shoes but poor support and even worse delivery times!

I love how these shoes look. I love that you can wash them (I've heard ppl complain that air drying takes too long - not a problem in Miami. They are comfortable at first.

However, as the owner of 3 broken-in pairs and 2 brand new pairs that I just returned unopened, I won't wear these again. It may be age or genetics related (members of my family generally need foot surgery after age 50), but why inflict it on myself? I'll stick to less-hip, boring sneakers with better, more foot-friendly soles.

Unfortunately although the shoes were comfortable i found them to be poorly manufacture. I have had 2 pairs of Allbird shoes fail within only 6 months of low wear use (in carpeted office). They did replace one pair but failed to replace the second pair. For an expansive shoe this is clearly unacceptable and very poor customer service.

I just bought my 5th pair in 16 months. I did not really need another pair but I had to have that color. All I wear now is Allbirds. Fortunately I'm in Southern California so no rain. Perfect weather for Allbirds. I was surprised to see how my first pair washed. Came out like new. I put them in a 5 gallon container fill it half with water and some laundry detergent mild of course. Left in the bucket for 20 minutes gave a good rinse put them in the sun came out perfect. I think putting them into a 5-gallon bucket instead of the washing machine, much more gentle on the shoe.

Bought Allbirds breezers in March 2020, so used them really for only over 2 summers; short trips to school, shops etc. They have frayed where the toes touch them. I would have expected these sustainable shoes to be more durable especially at the price they are sold as and the 'green' ethos. Sadly not the case. Maybe there's an argument of buying pumps that are not made from natural materials and last for 'years' for e. G a pair of Clarks shoes that I had for more than 10 years!
When I contacted customer services, they replied;' Typically, we've seen that this is caused by wear and tear so we are not able to open up the window for a return or exchange'
And I didn't expect a return or exchange but whether they could repair them.

Usually all the reviews of products are sought as soon as the purchase is made, so the short natural period of wear and tear is not noted.
They pretended as though they tried to contact me after I left a review on trust pilot. Poor customer care!

Just as comfortable at 8.5 months pregnant as they were when I bought them a year ago. Don't need to get a bigger size, never needed an insert for additional support. Super comfy, warm and breathable, I definitely recommend them! I have wide feet and a tall/high instep, so I wear the mens styles. No big deal, the shape is almost exactly the same and the colors are equally nice.

I was so excited to get a pair of runners for me (female) and loungers for my husband. Unfortunately, both pairs are so incredibly narrow that we have to return them. Neither of us typically wears wide shoes. Even though we both ordered the perfect length, they are so narrow that his foot was hanging over the sole on both sides and my toes were on top of each other. Also, they are so thin that you can clearly see your toe outline, as if they were a really old pair of worn out shoes. Very disappointing! No wonder the company doesn't allow reviews to be posted on their website.

Found the shoes randomly while surfing the net. I have 4 pairs now. The absolute most comfortable shoe I ever have worn and yes it's true, no socks needed. If they get dirty or stinky you just toss them in the wash. Do that with a expensive leather tennis shoe. You can't go wrong with these.

I have 2 pairs of underwear from Allbirds. At first they are extremely comfortable. I will give them that, however the underwear only last a few months while only wearing the underwear once every other week or so and washing them on delicate. I wont be purchasing them any longer or asking anyone to purchase them for me for a gift. When customer service was contacted, they said they would give me a 10% off coupon towards another pair. I said so i get 10% off a $24 dollar pair of underwear that wont last a year and you wont replace them? She said thats all they could do. Dont waste your time and if you do, good luck.

The arrival on my Allbirds purchase
Was excellent and faster than the suggested delivery frame. As I work in a Hospital environment I can walk up to 25-35km a day. I am looking forward to wearing my Allbirds to gain better comfort for my feet. Nice stylish footwear good selection on offer and the sizing is spot on also priced very reasonably. A good marketing strategy provides plenty of information about the product and eco friendly which lead me to buying myself a pair.

I bought my 1st pair to wear on a European vacation and fell in love. They're especially comfortable for the long plane rides. 2 years later and I just had a hip replacement and they are again my "go to" shoes. My feet were freezing for several reasons and they helped keep them warm. Plus they are good safe, grippy shoes to wear with my walker and cane. I sound like an old lady but I'm in my early 60's. I just received these cute blue ones and they cheer me up!

I bought this shoes around 6 month ago in the 5th ave NYC store, wear them very seldom for the evening walk and have problem with the sole. Contacted customer service last week for help, they asked to send them pictures and after told me "Thanks for the information" but no help.
Aleksandr Barsky

I received a size 8 as a present. I'm an 8.5 and they are too small. I have tried to exchange them for a 9, but it's impossible. I've dealt with four different CS people and they treated me like a criminal. I will never shop with them again.

So I have been wearing allbird wool sneakers for one year. Honestly, the shoe is fine. Not great, not awful. BUT, beware that the back of the shoe piles after wearing because it's made of wool-like material. Meaning that the backing gets bumpy and rough. This issue resulted in several blisters on my heal, which sucked. I now have to wear thicker socks to protect my heal.

I was past the 30 day return policy and just asked to exchange the shoes. They said sorry they only allow returns up to 30 days. I understand it was my fault for not reading the return policy, but I thought since they were still brand new maybe they would exchange. The woman I spoke with on customer service was rude. Also I purchased a paid of tree dashers and after the 4th time wearing them the toe started to wear out and a hole popped in. The customer service department said it was normal wear and tear and I should size up.

For a few years now I have been wearing Allbirds wool- and tree runners. Their service in store or online is excellent. The products are of an excellent quality and there is a feeling that they really care about the environment. I love the materials they use especially New Zealand wool. Exceptionally comfortable footwear.

Purchased clothes for gift for family members. They would not let us exchange Christmas gifts purchased just before Thanksgiving that still had tags on them. I was a loyal customer that spent thousands from these criminals. Just wanted to exchange products they still have on their web site with brand new products that were never worn.

$95 for Tree Runner model that developed holes in the top of both shoes in toe area. I wore these shoes only in the Summer and Fall and then only occasionally. Allbirds Customer Service told me they would not replace as it was ordinary wear. Oddly, I did not ask for replacement, but rather asked what Allbirds could do for me. Apparently nothing. Sooooo, and as I advised Allbirds (i) they do not understand customer lifetime value, and (ii) I will buy from competitor going forward.

The shoes expand over time, so their website is misleading in suggesting you should opt for the larger size, since they do not make half sizes. When I called customer service, they would not take the shoes back, claiming that I had waited too long. The customer service representative also told me that they were not recommended for running, even though they are called runners and there website shows the company's owner running in them in a field.

I loved these shoes when I bought them. So comfortable that I used as slippers around the house. Problem is within a year, a hole developed in the toe. A shoe this expensive should not wear inside of a year. Have yet to tackle customer service.

I got a pair of allbirds for my boyfriend for his birthday, but his parents ended up also getting him the same pair. So I wanted to return the pair I bought. This was some of the best customer service I have ever encountered. I had messaged them saying that I had not received a refund yet, and was just checking in. They sent me an email back almost immediately saying they automatically refunded my money just because the warehouse was backed up, and I should see the money shortly. They were so quick with response, kind, and attentive. I will definitely be purchasing in the future just because of their customer service.

They are comfy, sure, but i wore them a few times and got some dirt on them. It won't wash off because it settled into the fibers and now they look $#*!ty, so i cant wear them anymore, unless i want to look like im wearing some scuzzy shoes.

If i wanted some shoes i was gonna wear twice, i wouldnt have spent $100 on them. I am disappointed. Do not buy these

Last two orders: first one, sent me the wrong size shoes, and the process for returns is bothersome to the customer (they won't just mail a paste on label; I have to print one out, tape it, take to a UPS store not the post office, etc). Next order yesterday - I thought I had completed the order but got an email saying the items were still in my cart. So I re-ordered. You guessed it - that resulted in a double order/ double charge. Called cust serv & she actually chuckled, "yeah those emails go out." Well ha ha ha shame on me for using this company. It's "in transit", they won't recall it, so I'm getting two orders of shoes and_I_ will have to return one before getting a refund. I will not order from Allbirds again.