• Allbirds

Allbirds

Is this your business?
Write a Review

Overview

Allbirds has a rating of 2.0 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Allbirds most frequently mention customer service, return policy, and toe area problems. Allbirds ranks 650th among Shoes sites.

  • Service
    47
  • Value
    54
  • Shipping
    47
  • Returns
    42
  • Quality
    50
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
64
See all photos
How would you rate Allbirds?
Top Positive Review

“Love these Shoes”

Walter S.
7/12/17

Bought a pair of wool runners a few months ago, and they're easily the most comfortable shoes I've ever owned. Usually wear them sockless or with no-show liners. They look great and I love that you can wash them. Would definitely recommend.

Top Critical Review

“Do Not Recommend these shoes”

Donna L.
3/12/24

These shoes hurt my feet after wearing for 30 minutes. Tried several times thinking I just needed to get used to them, but each time my foot pain increased. Tried to return them but Allbird would not accept a return because I was 13 days outside their return window. The shoes were barely worn and in very good shape. The best they would do is offer a $10 credit for shoes I bought for $135. Expensive lesson.

Reviews (171)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46)
Thumbnail of user megang434
Texas
1 review
5 helpful votes
  • Send Message
February 26th, 2022

While I find these shoes very comfortable. After 6 months of my first pair I bought a second, but was cautious as my first was showing that my big toe pressed into the top material. Well, now 1.5 years of wearing the first pair 3x/wk to work (the soles still show very little wear) they now have a hole starting on each of this first pair. The company has no warranty for this and no ability to fix it. So beware of you have toes that might poke a hole. For the price I'd think the material would be more durable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user craige290
New York
1 review
3 helpful votes
  • Send Message
May 14th, 2023

I bought my first pair of these about two years ago and after wearing them about ten times they developed a hole where my left big toe would be. I contacted the company with pictures and they agreed to replace them with the exact same shoes. After wearing them about 5 times they developed the exact same hole in the exact same place. By the way, long toe nails are not the issue.

Products used:
Tree runnero

Value
Shipping
Returns
Quality
Thumbnail of user audreyr243
Illinois
1 review
0 helpful votes
  • Send Message
October 29th, 2023

I bought two pairs on December 30th 2022. I only wore them to work; 12 hour shifts 3 days a week. They began forming tiny toe holes about 4 months ago. I can't wear them to work anymore (October 28th 2023) because of how big large the toe hole is. I wish so badly this weren't the case because I truly loved this shoes

Products used:
Trail shoes

Value
Shipping
Quality
Thumbnail of user anitab276
Ohio
1 review
7 helpful votes
  • Send Message
October 23rd, 2020

These are really comfortable shoes, but unfortunately every pair I own has worn out very quickly. The soles lose the tread fast and my toes pop through the top of the shoes after only a few months. I don't wear these shoes every day and I have gotten holes in the toes of 4 out of the six pairs I currently own. For $95.00 I expect much longer use from a pair of shoes. This has happened to both the wool and the eucalyptus shoes. Very disappointed in these shoes.

Thumbnail of user sarap177
North Carolina
1 review
1 helpful vote
  • Send Message
October 29th, 2019

I'm surprised to see so many bad reviews. I normally wear a 7.5. I got a size 7, and I love the way they fit. I wouldn't wear them to run, but for walking around, they're perfect. I can vouch for the no smell claim. I have pretty stinky feet, but I can wear these without socks, no problem. I've put mine through the washer, and they're holding up just fine. It poured rain yesterday while I was out with my kids, and they stayed dry, which is a lot more than I can say for my other tennis shoes. I've worn these walking my dogs through the woods, and they held up to that nicely. They didn't look dirty, and my feet stayed comfortable. I'm satisfied with my purchase.

Thumbnail of user brennan1271
New York
1 review
4 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

I bought 4 pair of Allbirds (not cheap) and 3 of the 4 pairs are getting rips in the material by the toe. I rotate these shoes with other shoes and only wear them to work so not a lot of wear and tear. Even with 2 years of COVID where we went nowhere and the shoes just sat they deemed the damage as results wear and tear. These are expensive shoes and should last longer than that. I am sure other shoes would last longer. I will never by these shoes again. Didn't get my monies worth. Very disappointed on this company.

Tip for consumers:
Dissatisfied customer

Products used:
Shoes

Thumbnail of user johnb4541
New Zealand
1 review
0 helpful votes
  • Send Message
March 8th, 2020

Being partially disabled, I bought Allbirds slippers over the internet. The first two pairs I tried were not suitable and when contacting Allbirds for replacement I was very surprised with their courteous and helpful staff. Nothing was to much trouble. The speed and efficiency was amazing. Thank you Allbirds.

Thumbnail of user samp494
North Carolina
1 review
1 helpful vote
  • Send Message
December 29th, 2020

These shoes are super comfortable and cute and i loved them however i found out the hard way they have no traction on a wet floor. I slipped in these and couldn't regain my balance because the shoe had no grip on the floor and ended up breaking 5 bones in my foot. Sucks i cannot return these as i don't feel comfortable wearing them anymore. So be cautious if you work in an environment that could be slippery (i work in a vet clinic)

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonc843
New Zealand
1 review
1 helpful vote
  • Send Message
July 15th, 2020

I bought my Mizzles in May. Tried them on in the store, and didn't try with socks as website said you don't have to wear socks with them as wool and don't smell. I am so disappointed because I wish i tried a bigger size. Assistant said she thought size looked fine but they feel too small, and are not likely to stretch at all. Not sure if feet tend to swell as they get hot being wool? Wore them from the store to carpark 100 metres and had blisters. I also find I have compression marks from the laces on my feet and that part of the problem could be that the tongue is quite thin? So disappointed as i we expecting these to be the most comfortable shoes, like advertising says and they are not at all.

Thumbnail of user sandym206
Virginia
1 review
4 helpful votes
  • Send Message
June 30th, 2018

I bought these shoes and I love the look and the feel. I have always wore a size 6 in any shoe and when I got them they felt a little snug on the toes but felt they would loosen up as they were worn. I had on very thin socks and I walked some a couple of days before going for a longer walk. I got terrible blisters on both heels that took two weeks to heal. I would not suggest this shoe for the fact that there are no half sizes. I can wear them out for a short period of time but for $95.00 I was expecting a whole lot more. I will not purchase another pair.

Thumbnail of user kimt1010
Missouri
1 review
0 helpful votes
  • Send Message
September 2nd, 2023

I was hoping I would like the look of the shoes and that they would be reasonably comfortable. They have met and exceeded my expectations. I LOVE the look--sporty, casual--and walking in them is like walking on air. I am VERY pleased with these shoes (I bought two pairs). My next pair will come from Allbirds.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user assholef
California
1 review
3 helpful votes
  • Send Message
May 29th, 2022

Incredibly ugly, basically a sock sewn to a rubber plate. Customer service is terrible, so much verbosity it is hard to know what to pay attention to. I tried these on and cannot say they were comfortable, my QC shoes are much better and likely last longer than these whimsies. Skip all birds, their process sucks and the shoes are sad. I wouldn't be caught dead wearing these. Back to ASICS, Nike, really any other brand I can trust. This is millenial idiocy to the max. 3 days later I have no return label. Oh, and I'm a disabled human so dealing with them has been that much worse- if I'd ordered them through Amazon it would be no hassle. Nope, gotta wait for my feel good self esteem stroking label to arrive. Yay. Go life.

Tip for consumers:
Use a fake name when they make you join. Hugs!

Products used:
I ordered, despised and am attempting to return all birds treedrift or some crap

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahl1703
Australia
1 review
1 helpful vote
  • Send Message
April 20th, 2022

When you first receive your allbirds you'll love them, but when you see the holes come through you'll ask yourself if the $130-$160 was worth it for 6 months of light wear. Googled and seems to be a very common problem by internet complaints. Surely the company would have figured a way to solve this design flaw after years of being in business and IPO'ing? Feel very unsustainable - both environmentally and hippocket wise - throwing a perfectly good pair of shoes out but for that one toe hole. Please fix.

Thumbnail of user jessiej70
Canada
1 review
4 helpful votes
  • Send Message
November 17th, 2020

Their shoes could only last up to two months. Do not buy. Their insoles would become defunct and super uncomfortable to wear. Total waste of money. Their customer service team also confirmed this defect and advised us to get insoles elsewhere...

Thumbnail of user luiginag
California
1 review
2 helpful votes
  • Send Message
February 4th, 2022

I bought these shoes and only wore them a couple of times, until I had an event that required walking for several hours. I wore these shoes, and I got blisters so bad, at the end of the day I couldn't walk. I tried to return them, and the "customer services" told me that "the 30-day guarantee" had already passed and that they recommended that I give them to a relative or donate them. I have never felt so mistreated by a product and the poor attention to this problem. I feel like I was robbed, and I can't do anything about it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davids7223
Colorado
2 reviews
2 helpful votes
  • Send Message
December 22nd, 2021

Item was a gift, but arrived with no packaging. I contacted customer service, but there was no response. If you do not have customer service, or do not feel it is important to respond to customers, then you should close down and go away. Taking money and then not responding is the worst.

Service
Value
Shipping
Returns
Quality
Thumbnail of user d.reneejudd
North Carolina
1 review
2 helpful votes
  • Send Message
September 3rd, 2023

After about 2 weeks of wearing they are coming apart at the toe from the seams. I have pink ones and I paid 140 dollars plus taxes for them. My toes get wet in the weather and they also have alot of discoloration on them. Total crap. If you want a truley water proof shoe consider buying a vessi shoe

Products used:
Pink wool allbirds

Thumbnail of user elizabethw1922
North Dakota
1 review
0 helpful votes
  • Send Message
August 4th, 2022

I bought a pair of white sugar zeffer sandals, wore them under normal walking conditions maybe 5 times and then tried to clean them because they became soiled on the toes straps. I tried the washing machine, hands washing with a towel and scrubbing with Wisk detergent and a toothbrush... there are still soiled. A rep from the company told me this is to be expected because they are made from natural fibers, not the answer I was looking for. After a couple weeks wear these have been relegated to the donation bin.

Thumbnail of user susans2958
Rhode Island
1 review
0 helpful votes
  • Send Message
February 10th, 2021

My husband wears his Allbirds every day. He's a dentist, so COVID has changed his daily routine arriving home from work. Every weekday, he enters through our garage, and showers in the basement. Then he takes his clothes and Allbirds and puts them in the washing machine on high temp. He has done this every work day for over a year. The Allbirds still look and feel like new. Amazing.

Tip for consumers:
Their advertising is accurate. They don’t need to be broken in. They are warm in the winter. They stand up to very many washings.

Products used:
Shoes

Value
Quality
Thumbnail of user vanessam162
Michigan
1 review
5 helpful votes
  • Send Message
February 9th, 2019

I was super excited to purchase these shoes but ended up disappointed. They are not worth the money. I purchased the wool loungers to have some slip on ready to go shoes. Yes, they are comfortable but they state that they are breathable and mine still carry an odor. Also the inside of the shoe is coming unglued and I have only had them a year.

Thumbnail of user carel5
Kentucky
2 reviews
0 helpful votes
  • Send Message
May 3rd, 2017

I don't want order online from home depot anymore!

They don't want return my online order before it's shipped out. I called the same day to cancel, but they told me they can't process until may 1/2017. And they shipped it Monday. I ordered large staff and it's hard for me to take it back.

Thumbnail of user ss907
Massachusetts
1 review
0 helpful votes
  • Send Message
December 22nd, 2021
Verified purchase

I bought a pair of the gray wool mizzies last winter. They are super comfortable, and held up well on my many walks in NYC. They are lightweight and exceptionally warm as well. I liked them so much that I bought another pair this winter, and they have been a staple in my now-more-casual winter work wardrobe. I have received many compliments from coworkers. I only wish they had even more color combos to choose from, because I am certainI would buy another pair!

Products used:
2 pairs wool mizzies

Service
Value
Shipping
Quality
Thumbnail of user johna929
California
1 review
1 helpful vote
  • Send Message
May 20th, 2017

I like the look of the shoes but the soles are too thick for these to meet my needs for feeling the ground. I think they are marketing them incorrectly, in case that is why you are interested in the brand.

Thumbnail of user paulg1340
Australia
1 review
1 helpful vote
  • Send Message
March 16th, 2021

No retail stores in Australia but plenty around the world, OK. $15 for shoelaces & $8 to post? Come on...
For Aussies it is far cheaper for us to buy on the U.S. website & shipped here than buy on their Aussie website. Truly you hate Aussies & you suck!

Service
Value
Shipping
Thumbnail of user michellej275
California
1 review
3 helpful votes
  • Send Message
December 7th, 2019

I really wanted to love these shoes. I wear a 9.5 to a 10, so I ordered a 10. The shoe is the correct size because my heel slips up and down, but the toe box is very cramped and my toes hit the end. They are so uncomfortable I never wear them. I thought they might stretch out so I tried them twice. In addition, I can't believe anyone would seriously wear these shoes without socks. I tried it briefly in the hose and it was very sweaty and uncomfortable. I do not recommend. Save your money.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The world's most comfortable shoes, made naturally --- Using materials like merino wool and eucalyptus tree fiber, Allbirds has created the comfiest shoes on the planet.

How do I know I can trust these reviews about Allbirds?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Allbirds?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business