AllergyBuyersClub

This company may seem great if you don't have a problem with the product, but their customer service when you do have a problem is TERRIBLE! I bought a Quiet Pure Whisper HEPA Tower air purifier from them that was rated in their ad as "up to 50 decibels." I thought: Great! It's small and nice and quiet for the bedroom. When the item arrived it was much louder than the unit I have in the living room, which is 50 decibels. I called ABC and they said: Oh, no. That one is rated 58 decibels. I said that's not what you ad said, and I bought it because it was supposed to be so quiet. Plus when I turned it on in a room were I had the another air purifier running on low, it did nothing to aid that unit in keeping the air clean. I told them I was sending it back and, since I bought it because it was supposed to be so quiet, I expected a full refund including shipping back since their ad was not accurate (I included a copy of the false ad). They charged me for return shipping it back! So they advertise falsely and aren't honest enough to cover their mistakes. This is not a company with integrity. Don't buy there!

I wish I'd read all these reviews BEFORE purchasing something on Allergy Buyers Club. I purchased an air purifier after reading all the "amazing" reviews about the filter on their own site. I even chatted directly with their customer service rep who also recommended that particular air purifier. It took forever to arrive, and when it did it was HORRIBLY constructed, made of cheap plastic, and the interior electrical panel was held together with tape. Not even electrical-grade tape, but office quality cellophane tape. This was a $600 supposed high-quality air filter, so of course I immediately wanted to return it. Except, I was held to a 15% RESTOCKING fee, AND I had to pay for return shipping. Return shipping was almost $100, and the restocking fee was another $100! I would've kept it just to try not to waste $200, except for the fact that it was a dangerous product & potential fire-hazard. So I angrily shipped it back.

I left an honest review of how bad the air filter was on their site, and oddly enough my review never showed up. So clearly AllergyBuyersClub filters out all the negative (read: HONEST) reviews, and only post the favorable reviews of their products. Which I question are even real reviews, I honestly can't imagine ANYONE being ok with paying $600 for a cheap plastic hunk of junk held together with tape.

This is a fraudulent company with horrible customer service and a unconscionable return policy. STAY AWAY!

I've been in a 4 month mess with this company. First I called to have them confirm the filters I was buying for my airpurifier. I was assisted and was assured that I would get the 25% discount that they were offering on the website. AFTER I purchased the items I was told that it didn't apply to the filters I was buying. I fought to have them honor the discount. Then they sent the filters to me and they were for the wrong airpurifier. I spent months of phone tag trying to get this clarified. In the end I went to the manufacturer to get an answer. Then I had to go through returning the filters. I was sent a shipping label and told that the minute they received notice that they were on the way back the refund would hit my account. 3 weeks later and I had to call again to insist on the refund. They said they missed it cause the filter had gone back to the manufacturer instead of them. THEY SENT ME THE SHIPPING LABEL. I first ordered the filters in January. Now it's May, I've been through a horrible allergy season without my air purifier - have since had to order a new one - still have not received the refund for the wrong filters - still don't have the correct filters and now they say that they don't carry them. Please find another company to work with!

I can hardly believe the owner/boss of this company is so unprofessional as to play the pity card as an excuse for bad business practices. Even if it's true that the poor woman has terrible health problems, sharing it with the public does not inspire confidence in her ability to right the ship. Suck it up and fix the business, or close it down. Don't make the customers pay for the troubles with long waits, no communication, unavailable product, unrefunded-for-extended-periods-of time money, etc, etc. And especially don't reply to the review with the same canned "we've had problems but now we're back on track" message. Do you think I don't remember reading that last month? Just another example of the mindbogglingly terrible customer service. It's almost as if the 'company' is really just one person doing things the old fashioned way with paper files, and is drowning in heaps of misplaced, forgotten, slid-off-the-desk-into-a-pile orders and callbacks and backorders and refund requests, and just can't keep it all straight or keep up with it. Almost nothing else would explain the agonizing interactions I've had with them these past two months, all for one three-item order! Sad, bad, shop someplace else.

This is the second bad experience I have had in dealing with Allergy Buyers Club, and it's a doozy. I ordered an expensive air purifier. I have severe MCS and I stressed, when ordering, that it was critical that the machine arrive in a timely fashion. I was told it would take 10 days. 5 for the machine to be produced by the factory, and 5 more for shipping. As it approached 2 weeks, and no shipping or tracking notification had been sent, I contacted Allergy Buyers Club to find out... why the delay? The staff member I spoke with said... Oh! It can take 7 days for the machine to be produced and 5 to ship, and she would contact the manufacturing company to see when the tracking number would be sent. I didn't hear back.

So I called the next day and told another staff member the circumstances, and I was cut off. I called back and asked to speak with the person, again, and was told that she would call me right back... no call back!

So, I called the manufacturer, direct... I was informed that the machine was back ordered, and they wouldn't receive any machines for at least several days and then it was an additional 4 days of shipping. So now I am looking at potentially 3-4 weeks before I received the purchase.

1) I was outright lied to, as they never even contacted to manufacturer to see why the machine wasn't shipped. The machine wasn't even available.

2) Allergy Buyers said the machine was made to order by the manufacturer, which took 5 days...(which is bull) as the manufacturer representative I spoke with, said the machines were to be shipped their facility.

I will never use ABC or any online distributor, again. Always go direct to the factory, it's worth the additional charge. I have had great experiences going direct to the factory... after all, it's their product and reputation.

My first experience with ABC, they didn't return calls, they didn't respond to requests for information on expedited shipping quotes and more.

Avoid them! Save yourself the hassle.

Purchased an IN STOCK item. Website claims next day shipping for in stock items. I had to call 3 times to get my paid item shipped a full week later. I had to keep pushing for information and finally the call center woman talked to her manager and came back and told me the item would be shipped tomorrow. I copied below their claim for shipping.

DO NOT PURCHASE FROM THIS COMPANY!

QuietPure by Aerus HEPA Tower Air Purifier with FREE Bonus HEPA and Carbon Filter
H9 AP HTOWH
Cleans the air in spaces up to 325 sq. Ft. Includes a combo HEPA filter and honeycomb carbon filter. Includes one bonus FREE HEPA and carbon filter. Details

Save $30 Plus Get an Extra HEPA and Carbon Filter Free For an Additional Year's Worth of Filtration - $49.00 Value!

Availability: In Stock. Ships Same or Next Business Day.