AllergyBuyersClub

I was surprised to see the negative reviews so I decided to share my experience. I was shopping for a new air purifier for my six year old son who suffers from allergies and asthma. I purchased the IQ Air from AllergyBuyersClub.com after trying the product for a week we decided it just wasn't the right one for my son's bedroom. We contacted AllergyBuyersClub customer service and spoke with Tyler who was SO helpful. After explaining our son's allergy problems and that we didn't love the IQ Air Tyler recommended the QuietPure Home Air Purifier and explained that this unit has an App and Air Quality monitor we can use to monitor his bedroom. Tyler arranged for us to return the IQAir (for free I might add) and sent us the QuietPure Home. We received the new QuietPure in just two days it was easy to setup and SO super quiet. Within just a couple hours you could tell a major difference in our son's bedroom air. The app is great the product is great and we had no trouble returning the unit we didnt like. I would recommend this product to anyone and my experience with AllergyBuyersClub was great!

Please, do not purchase from this company. I wish I would have seen this page before I bought a 500 dollar Aerus Pure&Dry air purifier and degumidifier combination. First of all, the instruction manual is literally written in badly translated English, and hard to understand some parts. It also has incorrectly labeled instructions for what the buttons do, and contradicts itself a lot. The product worked ok for like 60 days, then it literally started icing over and freezing, for no apparent reason. When trying to contact their virtually non-existent customer service, they gave me the run around after asking several incredibly vague questions about it. The unit is still under warranty (has 1 year warranty) but they force the customer to pay over 100 dollars to send it back when they sent a defective product... Most reputable companies will send prepaid shipping labels, remember that. Anyway, after I became annoyed they wanted me to pay for the 100 dollars for shipping on this 500 dollar machine, I politely asked them to reconsider just sending me a prepaid label and explained that the product was clearly defective and still under warranty. She refused and said 'we're pretty strict on making customers pay their shipping.'
Wait, so you're strict on making customers pay to return a defective product? WHAT?
Anyway, when that became clear, I said I would pay the shipping and just wanted a refund on the machine, to which she agreed and gave me an RMA number. Literally a few seconds later, she said they couldn't refund my money at all. I am very disappointed with this pathetic company and have contacted my bank to try to reverse the charges on this piece of junk. Stay away from them, and as others have said, try to buy locally. On a side note, Amazon.com has most of this stuff and Amazon has an amazing return policy with no hassles, especially if the product is defective or breaks during the warranty period.
Heed my advice and do not buy from AllergyBuyersClub.com and save yourself the money, time and the headache.

I placed the order for Alen Fit50 filter and 2 QuietPure filters on 11/16. I received half of the order on 11/26, but the Alen filter never arrived, according to the email update, they were supposed to arrived at CA at the same time. So I called Allergybuyersclub today to find out more.

Your sales Rep. Dale not only unhelpful, but was a great sales to suggest customers to take the business somewhere else. He cut me off while I was explaining to him what happened, when he entered the UPS tracking number in his computer, I knew he noticed something was wrong from his pause, so I entered the tracking at the same time and noticed the package went from Texas to IL, the ETA turns 12/4. Instead to tell me or explained to me, he told me he had no control over the order because it was shipped from the vendor. When I questioned him about the ETA ship date from the ABC website (mine is 20 days now), he told me that was the reason they don't show ETA. (Even it stated ship same or next business day) so I asked him if ABC all hands off once the customer placed the order, his answer was Yes. When I questions him why the package went to IL, he questioned me how I knew that, I told him I'm seeing it on UPS; then he said oh we don't control the routing. I tried to tell him when I ordered the filters from PX exchange, they were also shipped from Alen but it took less than a week, is there anything wrong with this order? He disputed it right away, so I said then there is no different for me to order from other places. He answered No. I have been working in Customer Service sector for 20 years, it's very important that a sale representative understands he is the company when he is talking to customer; therefore, show some empathy and take ownership. There are different ways to explain a CS issue.

I have ordered 3 Air Purifier from ABC, because of the California Fire, we decided to order the extra filters, now I don't feel bad to order filters from Amazon anymore. And I understand why AllergyBuyersclub has 1.9 out 10 rating in resellerratings.com

I strongly advise against purchasing from this website. It is a complete scam! I placed an order, and not only did I never receive my item, but customer service was completely unresponsive. They ignored my emails and provided no tracking information.

After further research, I found that many other people have had the same experience—either receiving fake products, nothing at all, or being charged extra fees. This site is designed to deceive customers and steal money.

If you are considering buying from here, don't! Save yourself the frustration and shop from a reputable store instead. I am currently trying to get my money back through my bank/dispute process. Beware of this fraudulent website!