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Do not purchase, they will find a way to scam you out of your claim. They would not refund me on very expensive European flights because I couldn't provide a doctor's note for my positive COVID diagnosis, even though I provided two positive tests. No one goes to the doctor when they have COVID, I know that, they know that. I will never purchase again, classic insurance company trying to screw you.
I work at an urgent care and was trying to get information for a patient's claim. The man on the phone was incredibly rude. What a nightmare to work with!
Allianz is clearly unable to timely and accurately review claims. I have uploaded dozens of documents - many of them multiple times - and am still awaiting full resolution of my well-documented travel claim (over 100 days and counting). They do not respond personally nor do they return calls. It has been utterly frustrating trying to get answers or closure. My travel agent has also been completely unsuccessful communicating with them. Why sell the insurance if it's worthless? Because people don't read reviews and keeping buying crap.
Tip for consumers:
Allianz seems unable to train its employees to review and discern claim documents. I have received ridiculously stupid and opaque questions and uploaded documents over and over, and still they shortpaid our travel claim because they said their policy limit is $3000 per policy --- and my policy clearly states it is $3000 per insured individual (yes, we were both insured). I submitted $2200 of cash medical receipts alone and they demanded I prove payment - still have not reimbursed us for these.
Products used:
Due to medical emergency, my husband and I were able to use 4 days of an 11 day trip to the Middle East.
They are eager to sell a travel policy but have no interest in paying a claim. Despite calls to the call center, all resulting in agents who do not s peak english, call quality so poor that it was impossible to hear, and agents who just put you on hold for more than 30 minutes, or just hang up on you. They refuse to transfer to a manager. No email is replied to. They keep sending me an email that there are missing documents. Its a joke. Their agents and finally a US based manager confirmed receipt of all documents.
They should not be permitted to take our money if their interest is NOT to ever communicate or pay a claim. Giant rip off.
Tip for consumers:
stay clear of Allianz.
Products used:
Annual insurnance policy
I bought a first-class ticket to Denver from Seattle. I decided to pay the $50 for the insurance. The conference was canceled and I filed a claim. Guess what? They laughed and told me, in so many words, to FO!
I blame Orbitz as much Allianz, I am sure they get 50% of the premium as a kickback. As such, I will never use any of those services - Expedia, Orbitz, or any others that associate with Allianz. Complete scam!
This is the worst company I have had to deal with. When we bought our concert tickets for Bob Seger they offered insurance for the concert. When the concert was canceled they refused to pay on the claim, what jerks. And it took almost 2 months to get a reply out of them. Don't use Allianz.
This company is fake!
They dont help with anything!
They just take money and never responde to any claims.!
Never payed for the failed trip, never returned any calls.
Absiolute trash! Shame on Orbitz.com for letting them conduct bussines on their website.
SHAME! SHAME SHAME!
Tip for consumers:
PLEASE AVOID AT ALL COSTS!
Products used:
Travel Insurence
YOUR COMPANY SUCKS. THESE GUYS ARE A NO GOOD THEIF OF INSURANCE.
I'VE BEEN CALLING SINCE MY TRIP WAS CANCELLED, Y'ALL TOLD ME TO WAIT THE TIME FOR THE MONEY TO BE PUT BACK ON MY CARD FROM VISA. THEY STILL HAVEN'T REFUNDED THE MONEY TO ME AND NOW WHEN I CALL TODAY YOU SAY THE TIME TO CANCEL THE POLICY HAS PASSED AND YOU WON'T HELP ME IN ANY WAY. YOUR COMPANY IS BULL$#*!. I DIDN'T GO ON THE TRIP IT WAS CANCELLED BY THE CRUISE LINE, NOT ME. I TRIED TO CANCEL MY POLICY AND Y'ALL TOLD ME TO WAIT FOR THE REFUND TO MY CARD, NOW THAT I NEVER GOT IT, YOU GUYS ARE WHIMPING OUT. YOU'RE A GOOD FOR NOTHING INSURANCE AGENCY. BE READY FOR YOUR KARMA.
Tip for consumers:
TRAVEL INSURANCE IS A JOKE, TRUST NOBODY
Products used:
I BOUGHT TRAVEL INSURANCE INCL. TRIP DELAY AND TRIP CANCELLATION, THIS COMPANY HAS COME UP WITH MULITPLE EXCUSES OF WHY THEY WOULDN'T COVER MY TRIP AND NOW THEY WON'T REFUND THE POLICY EITHER. DO NO USE THEM, THEY'RE SCAM ARTISTS.
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