Allurez

Never have I experienced such poor and misleading customer service. After having this ring for less then the 30 days, I had 2 stones fall out. I called for a return (WHICH I HAD TO PAY $50 SHIPPING ON) and refund. Not only did the stones fall but the craftsmanship of the jewelry is anything but professional. The lay of the mental and the stones was uneven, as if a child did it. The picture shown is NOT what you get. They use cheap stones and cheap metal. It might as well be pure nickel and rhinestones from a vending machine. They refuse my refund, stating the ring had been worn... but it was within the 30 DAYS. ALSO, when I called it was at the start of covid, management told me to hold onto it so it wouldn't get lost in the mail since the facilities had been closed due to lock-down. THEY TOLD ME TO KEEP PAST 30 DAYS. It is now October and I am STILL FIGHTING TO GET MY MONEY BACK. BEWARE TAKE YOUR MONEY ELSEWHERE. BLUE NILE has always been my go to but they didn't have this style ring in garnets... everything else Blue Nile has done for me has been professional quality and radiant. I REGRET spending a dime with ALLUREZ. HORRIBLE HORRIBLE HORRIBLE.

Just a very small ring compared to what you advertised. Just disappointed and took to long to receive

There was a lack of communications regarding the order. No order confirmation. No shipping confirmation.

I placed an order for my wedding rings for my April 10,2021 wedding in January. I was extremely excited about my purchased because it allowed my to do a layaway plan and pay as I go. I was told that after the ring is paid off in full, it takes about 10-14 days for custom rings to be crafted and then they would ship overnight next day air. I made sure to pay my ring off 3 1/2 weeks early to ensure it would
Make it on time. I also informed the company I'd need it by April 8 at the very latest so I would have it for my wedding. They assured me it would be done on time. Fast forward two weeks prior, my ring status was saying it was being "crafted". I waited till the 14 days were up and had no tracking info or updated status on my ring. I called everyday for two weeks straight and got the run around about my rings. One representative asked if I had even paid it off, one said she could see a tracking number but no updated info, one said that a manager would call
Me back and never did. Each time I called, the reps who answered sounded like they rolled out of bed or didn't know what I was even talking about. Two days before my wedding, I still had no tracking info. I called and emailed and demanded to speak to a manager and no one would answer or come to the phone to talk with me. A customer service supervisor finally called me back and told me the ring should be there in time. It took me yelling at them continuously and agreeing to come to their warehouse to personally pick up my ring, and telling them if my ring was not here the day before my wedding then they need to issue me a full refund for them to supply me with a tracking number at 530 pm, 2 days prior to my wedding for them to do their job. Initially I was happy about my purchase. But due to the overwhelming stress and lack of great customer service would immediately make me defer anyone from purchasing here. Please save yourself the headache and stress and order elsewhere, where their customer service reps aren't incapable of doing their job

Slow to dispatch after several communications, yet very happy on arrival in terms of quality and presentation.