Altitude-Sports

Worst company ever! I've been waiting for my order for a month now, and they still won't process the refund. They're waiting for their delivery service to confirm that the package is truly lost. I paid for express shipping (which they refunded, but not the order itself). Meanwhile, I have to buy the same items elsewhere and cover the cost twice while waiting for a refund... because, you know, everyone has extra money lying around right before the holidays. Worst of all, even their agent admitted they wouldn't accept this situation either, yet they still won't do anything about it. Seriously blowing my mind!

Their "guaranteed delivery dates" are pretty much a scam. Customer service is terrible and extremely rude, you'll get different stories from everyone. Order made 14 days ago and it still hasn't even left their warehouse... incredible. I'd say save your money but most importantly SAVE YOUR TIME and AVOID AT ALL COSTS.

The company claims of accepting returns is totally false. I purchased hiking shoes that were supposed to be waterproof but were not even water repellant. When return was requested I was asked to provide them with a movie video recording showing usage and resulting wet socks. It's a joke. Don't be fooled by attractive price because if something goes wrong you are on your own i.e. Losing money

I've ordered from Altitude sports quite a few times - I bought running shoes, gloves, winter jackets (x3), school bags and they were always delivered in great condition, perfect quality and authentic. Delivery was always super quick (I live in Canada) and I like their lifetime membership perks. They even have interesting sales and offer credits as perks which attract me more to buy from them than another store who would have a similar sale. I have never had to return anything so I cannot speak on that part. I also have chatted with their customer service and they've all been pretty helpful.

Spend thousands here but won't anymore after dealing with their horrible return policy that only benefits them. There is a reason they have no Google reviews linked to the web site.
On week 3 of no answers as to where the return process is at.
Mistakes on the web site with pictures not corresponding to the product that's shipped.
Nobody is rude just no communication.

Heads up they don't list "marketplace" items on the product web page when you order that are not even shipped by them but by other companies. Your returns on a "marketplace item" take months to get done. Way better choices out there.

Not sure why people post bad reviews I've been dealing with this company for years with great quality merchandise to amazing customer service would recommend to anyone looking for great products delivered fast thank you altitude sports

Ordered sandals on line never received them
Called company who said they were returned as the courier had damaged the product
Would advise me when sandals are going to be shipped back out. Never did currently M I A

When trying to purchase over Christmas could not reach anyone via phone or email. I had questions about the product and this because had no assistance purchased it and had to return. Signed up for newsletter for which I was supposed to receive a discount - never did. And when returning said item never once was I told there would be a fee for returning it. I WILL NEVER purchase from altitude sports again. It was a terrible experience from start to finish.

Beware this company has no physical locations and their returns department only communicates via eml. If you wish to return a product they charge you $10 and reserve the right to refuse any return at their discretion. Even if the product is returned in perfect condition they will send it back to you if the packaging is damaged in any way. Stay far away from this company.

I should really start reading reviews before I order from new sites. 3 days after my order and the items are still being processed for shipping. I received my other items from other sites, but Altitude still has not processed anything.

I bought a pair of ski pants for Black Friday and when they delivered, the delivery service they used just left the package outside my house even after I specifically told them not to. Calling customer service required a 30 minute wait each time before I got to talk to anyone and the customer service representatives don't know what they're doing. They seem to have no power and try their best to get the customer off the line. They also continuously provide false information and go back on their promises. For example I was told that they would switch carrier only to be told an hour later via email that they can't do it.

Customer service for this company is non existent. They blame their selected carrier for packages that are lost and will not refund or replace the product. Their customer service is very rude and keeps lying to you just to get you off the phone. First it's 5 days then 10 days then 48 hours after that. Basically you'll never get your items and you just got ripped off. Go somewhere else.

I ordered a 380$ jacket more than 2 weeks ago which they lost and are now refusing to do anything about. Do not order from them you wont get your stuff.

Have shopped there for years and their customer service has really deteriorated. Had a package lost and took 2 months to resolve and get my money back. Multiple phone calls, emails and promises from customer service but no resolution. Extremely rude staff and never able to get through to a supervisor. Higher management is buffered by their employees. Very disappointing Altitude sports, you use to be great and now you're one of the worst online stores I have ever shopped

After reading bad reviews I was worried about buying Altitude - Sports, however I got my Barbour jacket in just three days and after I just checked out my product I receive texts day by day letting me know when I will get my jacket. Great Job!

Quality products for a decent price, equal or lower to the competition. Great selection. Impeccable service and delivery (I placed my order on a Saturday, the 17, and received my purchase on Tuesday, the 20). The item even comes with a pre-printed, ready-to-use return label, should you need to return the item. Plus, they ship internationally.

They false advertised boots as vegan but it had wool in it. They were extremely difficult to convince for a refund due to lying on their product description. If you check their refund policy they can deny it and take your money for something as small as a hair found after trying them on. Best to avoid Quebec companies in general as the place is a bunch of scammers.

Paid for a jacket 5 months before christmas and never got it. Would have been fine if they just refunded it but instead gave me the runaround saying it will arrive soon for over a month and then finally told me I can refund it after christmas passed

Just here to add another bad customer service experience to the list. Their shipping company lost my package and it took several attempts and a lot of time to get a simple refund. Their staff seem to struggle with minimal politeness. This company has really lost quality recently.