Americanairlines-flights.org

I used to hold American Airlines in high regard. No more. They have slipped severely the past few years on service. I traveled from Lake Charles to DFW for my connecting flight to Chicago O'Hare to see my daughter and grandson for the first time in 4 years. I bought a first class ticket and wheel chair assistance because I am disabled. DFW had flights backed up coming into the airport. They claimed it was weather related. Wasn't even raining when I arrived. My assistant for my wheelchair tried his best to get me to my connecting flight on time. We had 20 minutes to get 30 minutes across the terminals to my gate. Plane left without me. No flights available until the next morning. I had to rebook. I expected a hotel and meal voucher. They were handing them out like candy for other flights. But because they claimed it was weather, management Robert and Richard refused to give me a voucher. You would think they would should some accommodation because I bought an expensive first class ticket. Not to mention, I brought up ADA laws and reasonably accommodation for disability. Both Richard and Robert were nasty rude people and have no business in management. Yes, I lost my temper and called them both a name after they pushed me to my limits. So here I am right now trying to sleep in a chair at my gate at the airport for my flight that's eight hours from now without any dinner or accomodations. I should be in Chicago right now, but American Airlines left me stranded at DFW and refused to make it right. The first time I buy a first class ticket and I am treated like trash.

One more thing to note: many reviews indicate employees of AA are racist. I witnessed it when I saw the supervisor Robert give out hotel vouchers to people who missed flights due to "mechanical problems". I saw him send a family of Mexican's for Guatamala to the Super 8 motel via a cab. All the Americans were sent to the more exclusive Atrium hotel at the airport with shuttle pickup. No other explanation other than racism.

That's me trying to sleep on the floor at my gate after being denied accommodations. I never could sleep. I had to wait overnight 8 hours for the next flight. I have severe arthritis, spinal stenosis, ruptured disc in my low back, and fibromyalgia. I also suffer from major depression and severe anxiety. I have to avoid stress because of my depression and fibromyalgia. Their treatment and the conditions I was forced to endure caused me severe anxiety and a depressive relapse, not to mention a fibromyalgia flare up and severe bodily pain. I find out after the fact that they have cots, pillows and blankets for stranded travellers. The supervisor and manager knowing my condition choose to degrade me in front of others and did not bother to offer me a cot to rest on.