American Apparel

Ahh! Horrible! All I wanted to do was find leggings and I get a picture of a girl holding her hand over her naked exposed breasts! All the women are in whore poses! For all the good things that MAY be said about the clothes they sell, who wants to see this? Its unfortunate that they sell their clothes through sites like amazon and I am sometimes forced to see them if I am looking for something.

Blah! My disgust urged me to write this review.

Items took 2 weeks to arrive, return took nearly 4 weeks to process. They charged me for an item they shouldn't have and I never got that refund. They told me that they couldn't refund the credit card I paid with so they'd mail it to me (never got it). No body knows anything on the phone, they wont answer emails. When they do refund you, they don't refund the tax you paid (this has got to be illegal). DO NOT WASTE YOUR TIME OR MONEY. This company is the absolute worst and I will go out of my way to make sure everyone knows. They will steal your money.

One of the most basic qualities a business should have is consistency, and they are nowhere near consistent in my opinion. I have ordered from their website multiple times, they took over two months to ship some of my "backordered" items, so I waited, and waited, and waited. Then, after over two months of waiting and receiving multiple emails about my back order, they email me saying my order was cancelled and they gave me some lame 20% off coupon. After this I never want to shop from here again. I wouldn't have been so mad about the cancellation if they had told me right from the beginning that they cancelled my item instead of emailing me for two months straight saying it will be shipped later. Also, their customer service team sucks, haven't heard back from them through email. Plus in one of my shipments one of the items I received had a freaking censor tag on it, I called them about this, waited over half an hour to speak to someone, asked for a new item without a censor, she said they would email me with a shipping label to return it, and I never received that email so I had to manually take the censor off myself. After all these horrible experiences I will never be shopping here again. Waste of my time and money, not to mention confusing and horrible customer service.

American Apparel's anti-sweatshop message is just marketing BS (but I like their tshirts) - I really hate companies that pretend to be all "green" or "sweatshop free" and make it seem like they are super ethical. Don't get me wrong, I'm happy they are. But I could do without the overt marketing of it. American Apparel is a great example of this. I heard their dirt-bag CEO Dove Charney and he admitted that the real reason they manfacture their clothes in the US is because it's actually cheaper (easier to manage, shorter market lead times, and no shipping costs).

That said, I do like my American Apparel light jackets and tshirts. They fit pretty well. Can't beat em, join em.

I ordered pants from here on November 9th... I heard absolutely NOTHING from them for 2 WEEKS and never received my pants. The website said it may take 5-7 days to ship out because it was shipping out from a retail store. I finally called them after 2 weeks of waiting and they call the store to make sure they send the order out. I get an e-mail saying that the order shipped out on the 20th sched. Delivery for the 24th of Nove. I call today, the 24th of November and they say the order has not even been picked up from the store at all! WTF?! I told them to cancel the order and refund my money because I needed them for tomorrow! YOU SUCK. DO NOT ORDER ANYTHING FROM THEM!