American Apparel

American apparel=SCAM
American apparel is a SCAM. There "customer Service department" = a SCAM. Don't not buy from this website, there is a reason why the went bankrupt. There size chart is another scam, i ordered my first pair of jeans from there website following there size chart. My sister who's a Taylor took my measurements and I went off American apparels size chart and the jeans where 3 sizes to big when I recived them. So already there size chart is a scam. Next, my order did not come with an invoice, so I email the company to give them a heads up that I want to return my order but I do not have an invoice, and I wanted to hear back from them to see if there was anything I'm supposed to do on my end before I send a package with no invoice back to them. Well that was two weeks ago And there "customer service" department never got back to me. So I called them and guess what, there customer service number went straight to voicemail... I left two messages and that was three days ago. There Customer service number does not work, Don't believe me? Call them and see what happens. I will never order from them ever again and I highly reccomend that you don't order from them either. In my opinion a company's customer service team is a huge part of the company's success, if that area is deficient the company will suffer.

Edited Dec 2015:

Clothing quality hit or miss. Do yourself a favor and save yourself the headache. I was such a loyal customer and have spent thousands of dollars on them the last two years. I order from their website and shop at their store. For most pants, try them on in store because all the sizes are inconsistent and vary so much that a size 25 and 29 could be the same thing. Check for stains and holes because they sometimes send me damaged products, products with no tags, or products with censor tag pointy backings! It stabbed into my hand when I didn't know it was in the pocket.

Their return and exchange policy is ridiculous. An exchange of the same item in different size, they would charge you the difference of the promo code you used. For returns, in store means store credit only. Only online purchases mailed back will get your money back. Sale items cannot be returned which is reasonable but no exchanges either?!

On top of that, they discontinued so many staple products I loved like the Riding Pant. Also, I have purchased three separate things the last three months that claim it will ship from retail store, but it was backordered and I waited for over a month. I cannot wait for one as Christmas is coming soon and the item still wasn't shipped out. Backorder is NOT the same as "ship from retail store", quit wasting your customers' time! I cancelled all three orders when weeks passed with no shipment date.

Customer service through e-mail never replies. Their phone customer service is ok; I wouldn't rely on them for everything, just a warning. I used to love American Apparel and I always forgave their mistakes, but all these backorders for items clearly posted for sale on their website is really annoying.