• AmericanBlinds

AmericanBlinds

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Overview

AmericanBlinds has a rating of 4.4 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanBlinds most frequently mention customer service, good quality, and great price. AmericanBlinds ranks 5th among Doors & Windows sites.

  • Service
    99
  • Quality
    338

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.4%
Positive
203
Neutral
6
Negative
6

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10,031 reviews

32
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How would you rate AmericanBlinds?
Top Positive Review

“Communication Good be Better. New Blinds Good.”

Mark M.
11/8/24

I originally ordered blinds in a ruby color. After a month long delay I inquired about the delay. I was informed they were out of stock and it could be another month. I cancelled it and switched to another color which arrived in a timely manner and look fine. I was disappointed I was not informed of the delay until I was the one who had to make the inquiry. You should be more proactive in letting your customer know what is happening. I am otherwise very satisfied with blinds I have now received.

Top Critical Review

“Paid for blinds 21/2 months ago. Still no idea when they will be here.”

Bill D.
9/11/24

I paid for blinds 21/2 months ago. I still no idea when they will be here. Tracking shows Fed Ex has not received the product, only a label. Finally got through to a person, who admitted that the "American blinds" were order in China and they must still be on a boat. I have no idea when the will ever come. Maybe next year?

Reviews (579)

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Reviews that mention popular keywords

american blinds (560) customer service (456)
Thumbnail of user mattm51
North Carolina
1 review
0 helpful votes
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November 19th, 2013

Mr. Graham, you did great! Everything ordered arrived together, no damage. Everything was just as we ordered. Everything fit just right.

We just put in another $700 order, hope it gets here soon!

Matt

Thumbnail of user bobb1568
North Carolina
1 review
0 helpful votes
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April 18th, 2018

I purchased three roller shades. Measured, ordered, received, I installed. Very satisfied, they came quickly, and all three were a different size (which they were supposed to be) all fit beautifully. Very satisfied, and will be buying more. Thank you all very much for the service.

Thumbnail of user sarad14
Minnesota
1 review
0 helpful votes
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July 1st, 2013

I wanted to tell you how happy we are with our blinds from American Blinds. We first purchased blinds for one room in our home from a local hardware store. Those blinds for one room, cost me more than the blinds I bought for two rooms from American Blinds. I kick myself for not checking you guys out first. If I need any more blinds for my home, I WILL be buying them from American Blinds online. Thank you for offering a quality product at a reasonable price.-

Thumbnail of user billa23
New York
1 review
1 helpful vote
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September 25th, 2013

We have built six houses and have had American Blinds in every one. They ship in a timely fashion and the product is always exactly what we ordered. We will continue using American Blinds whenever possible.

Thumbnail of user gaili2
Florida
2 reviews
0 helpful votes
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February 23rd, 2014

Thank you for the sample of anaglypta wall paper you sent me. It was just what I ordered and was delivered promptly. I am in the design process of a room and am not sure if I will use it, but the sample will help me decide. It's beautiful!

Thumbnail of user ks34
Virginia
1 review
1 helpful vote
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October 12th, 2012

The absolute BEST prices! Fast shipment, unsurpassed selection, great communication. We have been using this company for many years... I bought from them decades ago when they were "Decorate Today.com". This is the sixth home and I have used them for all my window needs. I recently furnished my new home with their own label and couldn't be more pleased--excellent quality. Their website is so easy to navigate. It is so easy to recommend them to everyone!

Thumbnail of user michaele1617
Washington
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

No problem with ordering following their instructions.
Would like to have a clear plastic handle mounted in the center of the cordless blinds to help pull down or raise blinds. Currently use two hands to pull down blinds with my arthritic hands.

Quality
Thumbnail of user dawnl48
Texas
1 review
2 helpful votes
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August 14th, 2016

I talked to an associate, measured for my blinds, and ordered them, thinking it would be a great experience. I did not measure properly, without proper guidance, and my blinds did not fit. When I talked to them about returning them, they suggested I donate them to a charity and order new ones from them with a slight discount that was about the price i originally paid. Never, never, never use them.

Thumbnail of user juliao88
Minnesota
1 review
0 helpful votes
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July 26th, 2021

I have called them 4 times about the delivery. Each time they say say they are in customs and about to be released I ordered them on July 4 and they were supposed to be deliver by July 13. Still waiting. Go elsewhere!

Shipping
Thumbnail of user kathleenb12
Customer S. – AmericanBlinds Rep

Thank you for taking the time to review us. I am truly sorry to hear of the the poor experience this delivery issue has caused, and for the delay this has caused in completing your project. I really would like to help, could you please send me an email at socialcare@americanblinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.

Thumbnail of user jaynet5
Georgia
1 review
2 helpful votes
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January 3rd, 2018

I bought expensive triple cell insulated blinds with a white header. In less than a year I have had to replace all four of them and a double blind for the sliding glass door. They replaced the four blinds (sunroom) with single cell blinds, without the insulation and a very thin light weight blind. The real kicker is they don't care and will do nothing about it. I bought the triple cell blinds because of the sun and for winter months. Very disappointed in this company. I have bought blinds from them for the last 20 years, they have reduced the quality of their blinds, the warranty, customer service. I no longer will recommend them to clients.

Thumbnail of user debbieg10
Minnesota
1 review
0 helpful votes
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May 31st, 2013

Absolutely pleased yet again! I have ordered from you for our previous home, new home, business, daughters house and brothers house! Always great quality, service and delivery!
Thanks again!
Debbie Galvan

Thumbnail of user maryg31
Michigan
1 review
0 helpful votes
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April 16th, 2013

I recently ordered faux wood blinds from American Blinds and am totally satisfied. My husband couldn't believe how nice they were and the price was great. The blinds were the correct size and I was able to put them up myself, other than having him help hold up the larger one. I would recommend American Blinds to anyone!
Mary G.

Thumbnail of user jenniferh3085
Wisconsin
3 reviews
0 helpful votes
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April 14th, 2024
Verified purchase

Selection is great. Instructions could not be better for measuring! Thank you

Quality
Thumbnail of user bethg11
Nebraska
1 review
0 helpful votes
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March 8th, 2014

We love the blinds and we couldn't beat the prices. Additionally, the service we received was impeccable. I worked with a Design Consultant, who could not have been more helpful, courteous or professional. Additionally, I had several exchanges with various Customer Service Specialists, who were each so helpful, warm and friendly and the timeliness of their follow-up w/me was excellent.

We had a very pleasant experience and would certainly refer other business to American Blinds.

Thumbnail of user blaker79
Texas
1 review
1 helpful vote
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March 23rd, 2021

After placing an order with this company and it taking over a month to come in and when it did come in they were the wrong size. I called to see what could be done and all they could tell me was that "they were custom orders they couldn't do anything about it." They recommended me to sell them on ebay or amazon. $200 on blinds is alot of money and not a lot of people are ready to spend that during this time. Me and my husband both looked at the order before it was placed and it was correct. They offered to make the blinds again for us, but if placing the order the first time was wrong why risk another $200.

Tip for consumers:
Don't waste your time or money

Products used:
Wrong size completely

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathleenb12
Customer S. – AmericanBlinds Rep

Hi Blake, I'm so sorry the blinds didn't arrive at the size you need! I'm happy to look into this further and help. Please send me a message with your phone number and order number to socialcare@americanblinds.com and I'll look into this for you! -- Katherine R, American Blinds Social Care Team

Thumbnail of user melindac7
Vermont
1 review
0 helpful votes
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March 28th, 2014

I had a wonderful experience with American Blinds. I have read many of their reviews and agree that this company has excellent customer service. They went way out of their way to be sure that the additional wallpaper I purchased was exactly the same run I had previousl purchased so I wouldn't have any matching problems. I can only speak for MY experience and it was great and I would use them again and recommend them to friends.

Thumbnail of user juliem70
New York
1 review
2 helpful votes
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December 4th, 2014

Sean Graham/Manager
American Blinds

Sean:

Thanks for your inquiry on our last purchase of blinds for our living room. We are happy with the pop it made to the room. During the holidays I'm pleased to say American Blinds name came up on a number of occasions.

As a returning customer I will say your website instructions are easy when taking measurements, the color of the shade exact, installation was easy, no issues with how it fit and emailing the installation instructions saved a tree!

I think the best part of this last purchase is the privacy it affords us on a busy suburban street and at the same time allows the natural light to come in.

Last, your Carrier could do a better job keeping their tracking records current... that was the only issue I had (no fault of yours) and that was only because I was anxioius for the order lol.

The very best to you and yours for the upcoming holidays!

Bob and Julie Merola
Syracuse, NY

Tip for consumers:
Don't be afraid to measure....they make it so easy!

Service
Value
Shipping
Quality
Thumbnail of user yuris4
Arizona
1 review
3 helpful votes
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October 20th, 2014

That's right, I love it.
My initial experience with this company was over 12 years ago, when I've purchased blinds for my entire house's seven windows. It was great experience. This is why 12 years later I came back to this company in anticipation of another wonderful experience, and I've got it: great experience, great product and affordable price. Anyone would love it.
Yuri Spilny
Author,
"Love and Grow Happy and Rich"

Tip for consumers:
Just use it, you will surely be sattisfied.

Thumbnail of user hollys30
New York
1 review
0 helpful votes
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July 22nd, 2015

Thank you …everything installed perfectly your products are exactly what we were shopping for. Thank you for all the customer service support from your team and the discounts! Holly Schueller St Cloud MN

Thumbnail of user jackiek318
South Dakota
2 reviews
0 helpful votes
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March 6th, 2024
Verified purchase
• Updated review

A little confusing regarding the discounts.
Thanks for the response. I appreciate the fact that you responded.

A little confusing regarding the discounts
March 13th, 2024
Verified site experience
• Previous review

* AmericanBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tamia2
Minnesota
1 review
0 helpful votes
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January 10th, 2013

Sean

The blinds were great, they were the best fitting blinds I have every ordered and service was great. I will keep you in mind for my personal use, as I am hoping to purchase a home in the next two months.

Thank you!

Tami Allen
Anoka County Sheriff's Office

Thumbnail of user kathleenm2916
North Carolina
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Easy to find what I was looking and the price was right!

Quality
Thumbnail of user paulettej1
New York
4 reviews
4 helpful votes
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April 4th, 2014

I was very satisfied with my wall paper border! It looked BEAUTIFUL! This wasn't my first purchase with you for borders. I have also ordered blinds from you also and have never been let down. Can't wait for my next project...

Thumbnail of user samanthas50
California
1 review
0 helpful votes
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December 10th, 2015

We were very pleased with our recent purchase of supaglypta embossed paintable wallpaper. It was used to create a decorative inset on our dining room ceiling, which we finished with trim. The effect is that of a tin panel treatment which fits the style of our 1865 farm style house. We would definitely recommend American Blinds and Wallpaper as a source of quality decorating supplies based on the ease of ordering online, quick delivery, and top notch merchandise.
Thank you,
Samantha Surovec

Thumbnail of user maryn1401
Florida
2 reviews
0 helpful votes
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August 3rd, 2022
Verified purchase
• Updated review

Great product with very fast production and delivery! It was initially very confusing when nondiscounted price came up when I was trying to place my order, and I actually exited the site without ordering the first time around. However, I was able to eventually able to get it sorted out.

Reason I chose this business:

Based on Google search.

Reason I chose this product:

Price and features. I was hesitant to order because I thought they couldn't be much at that price point, but I am very, very pleased!

Quality
Very confusing when nondiscounted price comes up
June 19th, 2022
Verified site experience
• Previous review

Very confusing when nondiscounted price comes up. I actually exited the site without ordering the first time it happened.

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From the business

Get designer looks, not designer prices. American Blinds has custom blinds and shades from top brands, plus free swatches, shipping and expert design consults.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Typically does not respond to reviews

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