AmericanBlinds

I like online shopping and have had past good products from AmericanBlinds ever since 2007. But there are changes in your designs, so my current order has these problems:

1. Your new plastic handles sag down making them hard to grasp at the windowsill. They also don't have a universal position option like the blinds in the past making them inconveniently placed for some of my windows... it's not ergonomic.
2. The lift/descend cords are now separated about 1/2 inch. Past blinds had those cords fed through the same hole. The separated design leads to lots of play left and right so the blinds are difficult to "park" at the same height/level. It doesn't look good and it takes more time to get the blind parked evenly.
3. The magnets buried under the plastic casing at the top-down bar are insufficiently strong to grasp the metal "button" of steel on the top rail for a secure and again LEVEL position.
4. The installation bracket for one blind had a manufacturing irregularity. Upon my phone call, Brian Davis agreed to send a replacement which has not arrived as yet.

Thanks for

Sent: Friday, May 25,2012 03:13 PM
To: Sean Graham, Manager
Subject: RE: Americanblinds.com coupon and a question...

Sean,

There is nothing David or I can think of changing concerning our recent order. We were amazed at how smoothly the ordering process went and how quickly we received the blinds. Our son installed them for us and we are ecstatic at the final results. All we are sorry about is that we did not discover your company when we first moved in and had several windows to cover. This was our last window, but we are not going to forget you should we need to make some changes.

We are in a senior community and our neighbor bought all her blinds from you and was quick to recommend you when I was chatting with her about covering our last window. So very glad she did. Now, we are recommending you highly to any new residents moving in. If they don't listen, it will be their loss. Anytime window dressings come up in the conversation, I am quick to praise your company. Wish I had found you sooner.

It was a pleasure doing business with you.

Always,
David and KItty

Good reviews on quality product
The blind is very strong with the tie downs from the south breeze and does a great job shading the west side of porch. Easy to roll up after use.

American Blinds offered no support for alterations due to incorrect sizing even though their FAQ page notes the following:

"What if I measure incorrectly?

Unsure about measuring? No worries! When you carefully follow our step-by-step How to Measure Guide or have your windows professionally measured, we are confident your blinds will fit. For added confidence, we offer FREE assistance from one of our expert design consultants, who will provide extra help if you are concerned. Simply call *******016 or use our live chat and someone will walk you through the process.

If you do happen to make a mistake in measuring, please contact us within 30 calendar days so that we can help you get the perfect fit. Depending on the type of error, we will assist you in returning the product to the factory for alteration or we can offer to remake it for you at a discounted price."

We were offered a 20% discount to remake, which was not better versus just reordering and getting 50% off for Presidents Day (which is the route we chose).

We received a small credit in addition.

That being said, the heat seam at the bottom of one of the blinds has already failed. Not happy.

The level of incompetence is mind boggling. I cannot bear to go through the details, but assure you it's beyond comprehension how this company is in business and they need to shut their doors.

AMERICAN BLINDS HAS BEEN MY HOME DECORATING SOURCE FOR ALL WINDOW TREATMENTS AND WALL PAPER FOR YEARS.
I LOVE THE QUALITY OF THE NEW WOOD LOOK HORIZONTAL BLINDS, THEY ARE CUSTOM MADE AND FIT JUST GREAT! PRICE IS ABOUT ONE HALF OF THE DECORATORS AND BIG BOX STORES... NICE PERSONAL SERVICE TOO!

This website offers customer satisfaction, but falls short on delivery, no pun intended. I received several shipping dates, but still no product, even though it was ordered and paid for months ago. I got NO SATISFACTION! BUYER BEWARE when ordering from AMERICAN BLINDS!

Great order process. Great installation videos. Came when promised and tracked all the way. All partS included. Well packed. Only problem was the blinds were cut 2" smaller in width than i ordered.

It should not take over a month to order and receive blinds and then have a delay in top of that. Truly wish I had ordered from a different company. No communication whatsoever.

I've purchased with great satisfaction wallpaper and blinds from American Blinds. I will continue to purchase because the service and products are exemplary. Very happy! Anne Fernandes

From: $#*!*******@bis.midco.net [mailto:$#*!*******@bis.midco.net]
Sent: Saturday, December 29,2012 04:34 PM
To: Sean Graham, Manager
Subject: Re: Americanblinds.com coupon and a question...

I am a very happy customer! I can't think of a thing I would change.
I hope you and the owner of American Blinds really appreciate Tami Flores- what a super, outstanding job of customer service. This has been the best experience I have had in a very long time.
She not only found my old order, but was able to get me a replacement shade in no time at all. Which was perfect.
I thought for sure I would have to buy two new shades.
Right now I do not have a need for shades or blinds, but our granddaughter is moving into a house and I am sure we will be helping her with window coverings, and we know just where to go for those items. I do tell people about American Blinds and Wallpaper whenever I hear anyone talking about items I know you sell!
Thank You,
BJ Poppe

Replacing a blind I bought from you 25 years ago. Very happy with the durability, quality and look of your product. Great price too!

I have ordered cellular shade and wood blinds from American Blinds for years, for two different homes. I recommend them to friends who need blinds or shades because they are fast, have great pricing and good customer service. That was proven again with my latest order. Thrugh no fault of AB, I was SO unhappy with my Levelor cellular shades! Because of an unexpected surgery right before my shades were delivered, I couldn't install them right away and so I was outside the 30 day return policy when I discovered the problem with the product. But, instead of just telling me I was out of luck, AB's customer servvice came up with a terrific solution. And I was able to handle the whole thing via their chat function. So, I continue to be a very satsfied customer. Now I'm off to AB to purchase wooden blinds for the kitchen!

The quality and ease of installation of my first order is the reason I came back.

The only problem I had was deciding on which paper to choose, what a selection. The one I finally chose was perfect and really freshen the look in our guest bathroom. Thank you American Blinds.

Easy, excellent insructions for measuring the window opening. The blinds were easy to install and excellent quality.

Chat experience very helpful regarding my previous orders in 2021 your site is very easy to use and so far everything we received has been perfect to size and quality

Very easy installation with great instructions and packaging was very good to protect the product.

Love my new blinds! Wouldn't change a thing! They fit perfectly and are exactly what I was looking for. Will order from American Blind again and have already recommended to friends.

I have shopped with American Blinds for many years and am always pleased with the quality and price.

Years ago I spent thousands of dollars with American Blinds and was happy. A month ago I placed an order for custom shutters valued at $750 and was told they would be built 7/8 and arrive 7/15. Today, after HOURS on the phone of being placed on hold and hung upon, I sent several unanswered emails requesting some basic customer service. Not a single response. They claim shortage of staff due to COVID. They hide behind shortened hours and NO CUSTOMER INTERACTION. I say STEP UP AND BE ACCOUNTABLE or CLOSE YOUR DAMNED BUSINESS and stop taking orders and people's money. I want my order cancelled and a full refund.

I have accidentally ordered wrong blinds width and asked for the same promotion to be honored while ordering 3 more. I am glad to report that customer service was able to resolve this issue

Excellent. I really can't think of anything that I would change. The blind arrived quickly. It was well packaged with clear instructions and was easy to hang. It looks really nice. Thank You