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AmericanBlinds has a rating of 4.4 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanBlinds most frequently mention customer service, good quality, and great price. AmericanBlinds ranks 5th among Doors & Windows sites.
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10,031 reviews
I originally ordered blinds in a ruby color. After a month long delay I inquired about the delay. I was informed they were out of stock and it could be another month. I cancelled it and switched to another color which arrived in a timely manner and look fine. I was disappointed I was not informed of the delay until I was the one who had to make the inquiry. You should be more proactive in letting your customer know what is happening. I am otherwise very satisfied with blinds I have now received.
I paid for blinds 21/2 months ago. I still no idea when they will be here. Tracking shows Fed Ex has not received the product, only a label. Finally got through to a person, who admitted that the "American blinds" were order in China and they must still be on a boat. I have no idea when the will ever come. Maybe next year?
Took to long to ship last order, sent wrong size (their fault) sent correct blind top center blind sagged, said they would fix it for 50.00. Buyer beware.
Actually, everything about my order was very good. Ordering was easy, the blinds came in as expected and in reasonable time. I would definitely use American Blinds again!
Have ordered before and very happy with my purchases.
Easy to maneuver around site, appreciated the reviews, and the videos they offer are very helpful.
Wanted to use a coupon I received in the mail but was not able to use that with the sale promotion they already had. Wish I could have used both!
Appreciated the videos on how to take measurements and hang.
Very happy with previous blinds ordered and your customer service!
I have ordered blinds from you for over 10 years. Every time I have been happy with the products I've received. Ordering is easy and the products are always as pictured.
American Blinds had a good selection at an affordable price. Everything we needed to install was provided. The order was filled quickly and I won't hesitate to use American Blinds again.
The mobile site is very friendly and the representative I contacted was knowledgeable and helpful.
I was very happy with my purchase. The item I purchased (wallpaper) was out of stock at the time I ordered and you gave me a few options to choose from. I chose to wait till the item was re-stocked and you were were very prompt at sending it to me right away. VERY HAPPY CUSTOMER and I would HIGHLY recommend your products and services to others also.
THANKS SO MUCH, Linda
So far I'm not impressed. I ordered on line on 09/11 and tried to pay for 2 day shipping but when I clicked on this selection it changed my order to flooring (? I was ordering wallpaper!), so I stuck with standard delivery. I then called on 09/14 to check the status and was on hold for 20+ minutes, I finally decided to enter my number in order for them to call me back in the order my call was received. They called me back over an hour later. I was told that my order had been shipped that Friday (9/13). I thought, "Great!" However on Tuesday (09/17), I received an email that my order was been shipped 09/18 and I would receive a confirmation soon. I emailed back expressing my confusion and concern with this information. I received a return email apologizing but that there was nothing they could do to speed up delivery. So now it's 09/21 and I still have not received an email with a tracking number as I was told I would on 09/17 AND I checked my order status online and it states my order still has not shipped! I'm hoping that is incorrect and my order is on its way since we have rescheduled our contractor. If this information is correct, my rating will drop to 0 stars!
Blinds were as I expected. Was a little damage to the finish that I had to go and try to color match. Was a little disappointed in that.
American Blinds are great! I have ordered your blinds for properties in Michigan, California, Florida and not Utah. Thanks for always being excellent. I highly recommend your company.
Ordering is easy, response is quick, and the product is great. I have now ordered from them on three separate occasions, and have been completely satisfied every time.
All good I measured correctly they block sunlight good we are happy with our purchase.
I was very pleased with how quickly the blinds came in. They notified me when they were about to be made and again when they were shipped. I will definitely recommend American Blinds
I was very pleased with both of my purchases. There isn't anything that I can suggest. Your staff was very prompt with email responses and I appreciate that.
Thank you American Blinds
For the past 10 years I've always ordered all of my blinds, window coverings and wall paper from American Blinds. Their prices squash Lowes and Home Depot, and the customer service is top notch.
I highly recommend Americanblinds. My blinds were easy to order and were and exact fit. The colors shown on the website are exact. I was also very pleased with the quality
Great value and customer service! I bought light-blocking shades for my house over 10 years ago and they are still in service. Just bought another light-blocking shade for our new house.
The blinds that we ordered worked out perfectly! The measurements were spot on and the color is great. Thank you for the fast turn-around on order times and the fantastic pricing!
The name is American Blinds... while I was tracking shipment I discovered that it was coming from China! They should change their name, to China Blinds
I have been using American blinds for my last 4 homes and have been happy with the service and quality. This last purchase is for an appartment that's a new build so I haven't installed them yet.
Nice variety of options, high quality of product, truly darkens the room.
Perfect fit to the window and they were very easy to install. They look great!
Sean,
I would like to take a second and let you know that your customer service works like it should. I was having trouble with getting the code in that you have given me for the discount on my next order, and on Saturday I spoke with a Brandon who was as good a customer rep that I have ever spoken with. He tried several different things to help me complete the order but in the end because it was a weekend and his restrictions it couldn't be taken care of, but when I got off the phone I felt like the problem would be resolved and he care and concern were real. On Monday I called and spoke with a lady in customer service and I didn't get her name I am sorry to say, because she was the best. She took care of my order and when I was having problems with getting the order done she took all the information and got me on the road to probably more work than I really want to do but my wife says I will do. And we know who wins those arguments. So if you would thank you customer service team for going above and beyond for me and to let you know whatever you are dong is working.
Thank you again
Sincerely
Floyd Schilstra
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Get designer looks, not designer prices. American Blinds has custom blinds and shades from top brands, plus free swatches, shipping and expert design consults.
Hi Fred, I'm so sorry we let you down. We work with several factories across the US and overseas to provide a variety of products and the manufacturing location of each is provided near the bottom of the product page. If you're unhappy with the quality we have a Satisfaction Guarantee! You can find more information about this, here: https://www.americanblinds.com/help/guarantee. Please send me a message at SocialCare@Americanblinds.com if you need further assistance or have any questions or concerns - I'm here to help!