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AmericanBlinds has a rating of 4.4 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanBlinds most frequently mention customer service, good quality, and great price. AmericanBlinds ranks 5th among Doors & Windows sites.
Proactively asks for customer feedback
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10,027 reviews
I originally ordered blinds in a ruby color. After a month long delay I inquired about the delay. I was informed they were out of stock and it could be another month. I cancelled it and switched to another color which arrived in a timely manner and look fine. I was disappointed I was not informed of the delay until I was the one who had to make the inquiry. You should be more proactive in letting your customer know what is happening. I am otherwise very satisfied with blinds I have now received.
I paid for blinds 21/2 months ago. I still no idea when they will be here. Tracking shows Fed Ex has not received the product, only a label. Finally got through to a person, who admitted that the "American blinds" were order in China and they must still be on a boat. I have no idea when the will ever come. Maybe next year?
Great options and easy to use website. Good quality blinds
Sean, we are very happy with all of the blinds we have purchased from American Blinds. They are a good solid product, easy to install and a great value. Thanks for the great product. Mike Majesky
Derek was extremely helpful when I called with questions
I RECEIVED THE ORDER AT THE ESTIMATED DATE; HOWEVER, THE ORDER WAS SHORT 6 PIECES AND BY THE TIME I RECEIVED THEM, MY HANDYMAN WASN'T COMING BACK TO INSTALL 6 PIECES SO I HAD TO FIGURE OUT HOW TO DO IT MYSELF AND CUT THEM A LITTLE ON THE BOTTOM.
Very easy to order. It was very clear what info was required.
Seem like they were just throwing into the box
Poorly packaged
I have ordered from American blinds numerous times now due to the excellant customer service I received the first time and the quality of the product. The customer service is outstanding.
(From an email written to American Blinds) Dear Manager,
You may or may not be aware that we had a problem with varying dye lots with some recently ordered blinds. I need to tell you that we contacted Tami Flores in Customer Service and were blown away by her prompt, courteous, efficient, and personable efforts to resolve our issue. I have never felt so "taken care of" by a customer service department, especially in this day and age.
I wish there was some way to hold her performance up as the gold standard to other companies' Customer Service Departments and tell them "This is the way to do it!". We had been discouraged from using American Blinds by a decorator (on a different project) who intimated that the "cheap" blinds come from China and there would be great difficulties resolving any issues. This proves them wrong!
We look forward to receiving the replacement blinds and extend our congratulations on your company's approach in providing well-trained personnel and a culture of great customer service.
Sincerely,
John & Nancy Swaney
Malvern, PA
Addendum: As it turned out, there was nothing wrong with the original blinds - the color differences arose due to different UV-blocking film on the adjacent windows; the error was on our part, but this company couldn't have been nicer about helping us with this. Again- spectacular customer service!
Easy and I did call CS to review what I had ordered in past so I could replace a couple blinds. Rep was very helpful.
Very nice website...very complete and intuitive. Thanks!
Return shopper - always a great experience. Easy to install.
Worked great! First time buying and installing blinds by myself. It went great!
Easy to order, love the material and color, and easy to install. They look great!
Very quick and easy process. The blinds were packaged very well for shipping.
I was very pleased with my service from American Blinds, I can't think of a thing I would ask to change. I received my package very quickly. Thanks Candi Tuxhorn
The blinds seem to be high-quality. Installation was easy and they look great!
My shades arrived in a timely manner. Guess I measured correctly as they were a perfect fit.
Look great! Price was good and selection outstanding.
Tip for consumers:
I was not familiar with the new hardware for shades...but easy to install.
A+. I have been dealing with you for several years now with my 20 unit apartments and only one problem that was fixed quickly. Thanks, Jon
I maintain a 20 unit apartment building and use your blinds all the time. Very happy with price and shipping speed. Thanks
The employee (whose name unfortunately I cannot recall) was
Perfect. Patient, professional, and prudent in assisting me with the order. Thank you!
Waiting over a month for these STUPID blinds and I am STILL WAITING. No email, no phone call- been given 3 different shipping dates. Was HUNG UP ON by a customer service rep. NEVER ORDER FROM THEM!
Easy to use with help of Steve and
Abe... they took over with my exact interior opening. I love the fit...
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Get designer looks, not designer prices. American Blinds has custom blinds and shades from top brands, plus free swatches, shipping and expert design consults.
