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AmericanBlinds has a rating of 4.4 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanBlinds most frequently mention customer service, good quality, and great price. AmericanBlinds ranks 5th among Doors & Windows sites.
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10,027 reviews
I originally ordered blinds in a ruby color. After a month long delay I inquired about the delay. I was informed they were out of stock and it could be another month. I cancelled it and switched to another color which arrived in a timely manner and look fine. I was disappointed I was not informed of the delay until I was the one who had to make the inquiry. You should be more proactive in letting your customer know what is happening. I am otherwise very satisfied with blinds I have now received.
I paid for blinds 21/2 months ago. I still no idea when they will be here. Tracking shows Fed Ex has not received the product, only a label. Finally got through to a person, who admitted that the "American blinds" were order in China and they must still be on a boat. I have no idea when the will ever come. Maybe next year?
Easy! Have used your company for years Just make sure you double check your measurements and order. My blinds fit beautifully.
Found what I needed at a good price. I've bought before and was very satisfied. Would recommend to friends and family.
Very simple to order. My son loves the way the blinds look.
Love my new blinds. Ordered online from American Blinds. Easy and fast. More than reasonable. I installed them myself!
I am 100% satisfied with your products and service. I've already told 3 friends. It was a pleasure doing business with you.
Thank you
Kim Russell
Easy to enter exact specifications. Great options for colors. Affordable!
Works great. No problem with installation. Function to separate two areas.
Not really the quality that I was wanting. They're OK but ah, probably won't do it again.
Easy so far. The final judgement will be when I get them and how it all looks
This site is very easy to use and the products are very high quality.
Great shades, have had a few issues and when I have called in had VERY good help from Rudel and Stacy. I work customer service, they both did a great job!
We placed an order for sliding panel covers for our sliders. We followed the exact measuring instructions. The order arrived on January 26,2020 and we hung them up on January 29,2020, we found that they were way too narrow for our sliders. Inside mount, there are gaps on each side, 1.5" and 1 3/4", they looked terrible. On January 29,2020, we contacted customer service and after a long conversation, remeasuring everything and
Sending photos, they shipped a replacement order to us. The replacement order arrived on February 8,
2020, and we attempted to hang them on February 23,2020, they were the same exact size as the
Original order. I called customer service again on February 23,2020, went over all the measurements
And explained that they look terrible with the huge gaps. Customer service told me that if they were to
Remake them, they would arrive at the same size. She offered to place a new order with different
Measurements, but I would have to pay for them as their guarantee doesn't cover measuring errors. I
Explained that we measured per their instructions, photos had been provided of the exact
Measurements of the sliders.
I have sent a couple more emails with photos, they are still disputing that they could just add an inch on each side and it would lesson the gaps. It is very clear at the top and bottom, the gaps are the same. They are the ones who made the decision to make them too narrow. I provided measurements per their directions. American Blinds actually suggested for us to have someone rework the window casings! We had blinds on the sliders and never had an issue like this.
There are numerous reviews online of other customers having the same issue, measuring per their
Instructions, but the blinds are way too narrow.
Was able to talk to an actual person concerning the color of my previous purchase that was not listed as being available now.
I only have positive replies for your company. I am always pleased with your products and customer experience.
Keep up the good work.
Got samples as expected.
Love these shades. Easy install will recommend American Blinds.
Bravo!
I wouldn't change a thing... we have ordered from your company for 18 years and been very happy with our purchases and service.
Thanks
Bernice Lefeld
Easy to following ordering instructions, measuring, etc. Nice color choices. The color I picked matched perfectly with the newly painted walls.
Always order from American. Expect excellent service as before. Thanks
We are satisfied and very happy with our roller shades.
Very easy and good detailed descriptions of products.
Great website! Easy to access information about requirements for inside mount, quality, and materials available and directions to measurement tips.
Great price, great quality very fast to make will definitely be buying from again
No disappointment in product or sale price. An excellent product at a very reasonable price. Service was more than adequate.
Measuring and ordering was easy. Quick chat answered my questions prior to ordering. My samples arrived just in time, too!
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Get designer looks, not designer prices. American Blinds has custom blinds and shades from top brands, plus free swatches, shipping and expert design consults.
Hi Susanne, I'm so sorry you've had such a frustrating experience. I believe I have your order details and see we may have received different information regarding your top measurement. For verticals (inside mount) we always ask for the top measurement of your window frame and the factory will take a small inside mount deduction from this. For more information on measuring for verticals, click here: https://media.americanblinds.com/pdfs/measure-instructions_vertical-blinds01.pdf. I'd like to look into this further with my supervisor, confirm the top measurement of your window frame, and help any way I can to help make this right for you. Please send me an email at SocialCare@Americanblinds.com and I'll look into this further! If you have any questions please feel free to ask - I'm here to help! -- Katherine R, American Blinds Social Care Team