AmericanBlinds

I love that they have such a large variety, there products are quality made. My favorites are the top down bottom up which allows for light with privacy. Their prices are competitive and always lower than those found in at home goods stores. Excellent customer service.

Dear Sean Graham,

Just wanted to let you know how much we appreciate American Blinds quick service, easy ordering, quality of product, and fast delivery. I ordered 10 custom blinds for my Dad's house and the order was exactly what we expected, delivered timely, with email updates that kept us informed about shipping details.

As a business owner, I understand very well how customer service impacts return customers. I will definitely recommend American Blinds to our many friends and relatives.

Anne

This is my first order from AB and i must tell everyone my blinds are 10 million x's better than i ever dreamed. I got the basic room darkening roller blind but for a large 86 inch window. No topper. Plastic Chain thingee on right side which lowers and raises my new blinds like butter. I just wanted night time privacy & that ill have. Installation was a BREEZE. I did it all alone in 15 minutes. I couldnt be more happy. Communication from them was clear and easy. Ill be ordering again and again and then more!

Stay away! Great prices, but the worst service ever. I called with a question and ended up ordering on the phone out of convenience. The order was wrong. None of my phone calls or e-mails were returned as promised. They offered the 20% discount to remake my bad product... no thanks. I'm not giving them any more money or rewarding their bad behavior. I have frankly never encountered service this bad before.

This is feeling like a scam and we have not loved working with this company. We ordered some outdoor shaded on May 25th, and on the website, it says they will be delivered within 10-15 business days. Confirmation email says the delivery date would be June 13-16. And then the freight company says they won't get here until June 29. The customer service of American Blinds is not helpful at all. Apparently they have someone manufactured the product and basically just told us that the delivery date was an estimate. Well, is it ok if you don't deliver until 2024? I'm gonna have to file a fraudulent dispute on my credit card. They do not live up to their promise at all, and offer no resolution other than, "just keep waiting".

The blinds we received were cut an inch short. When we called, they refused to send new blinds and just stated that we should have read their measuring instructions online before ordering. There is nothing written online stating that you should deduct this amount when measuring for the blinds. They did however, offer to place another order and give us 20% off that order. We should not have to waste more money and take a chance of them being cut wrong again, with no guarantee of fitting, on top of the $250+ we already paid. Now we have room darkening blinds that are too short and there is more light filtering in than we had with our old blinds. Do not buy from this company. Many other better options out there.

I've been a repeat customer of American Blinds for several years now. Well made products, shipped promptly and backed up by excellent service. I had an issue with the way a discount was applied on a recent order, but after contacting the company it was promptly resolved.

I've ordered from American Blinds several times for my own home and also a rental unit. I've never had any problems. Their site is easy to use and the blinds always come as expected. SO much easier and cheaper than dealing with someone at a retail store!

This company claims to have a 100% satisfaction guarantee. This is not true! Beware! Their website contained inaccurate product specifications which led me astray. I purchased 3 vertical cellular blinds at over $600 a piece which were not satisfactory when they arrived. Their stacked width considerably obscures the views out of the windows and is much wider than the specifications stated. Customer service promised to call me back within 24 hours and then never called. Long story short, they basically waited out the 30 day guarantee timespan and then contacted me via email. They listened to one call I made while placing my order (there were multiple calls) and said I didn't ask about the stack width so oh well - enjoy the product. I have used and recommended this company for years and have been shocked at their lack of customer service and satisfaction. My other blinds are also losing their cords and parts and pulling unevenly. Look for another company!

This was my first time buying wallpaper and American Blinds was helpful during each stage: product questions, estimating rolls needed, purchasing, delivery, troubleshooting, understanding problem, offering solution, follow up.

I have been very pleased with each area of customer service and would highly recommend American Blinds to beginners and experienced.

Still have not received the correct blinds and no one at this company seems to care. Have had contact with 3 different customer service people and they were very nice on phone and said problem should be taken care of in 3 - 4 days. But no one has followed up on my problems with getting the correct blinds. Ordered blackout verticell blinds and received light filtering. I have sent photos 3 times and no response. I am very frustrated at this point. It's been 2 weeks since I first contacted customer service about this problem. Spent $900 for these blinds.and not sure of what my options are at this point. Based on my experience so far with this company would definitely "NOT RECOMMEND" American Blinds to anyone.

Hi Sean... this is my second multiple blind order from you. I could not be more pleased with your sales people, your customer service and the blinds themselves.

Your company is top notch!

Regards,

Pam

I have purchased blinds from here numerous time already and haven't had any issues ever... I have always done online, its fast and easy... then you just wait for them to show up at your door, then install, simple as that. I look forward to seeing more products and getting more ideas of what I want to do. Sincerely a satisfied customer :)

Once I get your product I'd like to give you my shopping experience. This is my first time buying from you. Will see if it fits. I only bought one many blind and it fit perfectly. In September I plan to buy more of the same, excellent job very easy to work for you people are

We have purchased blinds from this company for 4 homes in the past 15 years and they used to be great. This last purchase has been a disaster! The blinds have a new "break-a-way" coupling on the rigging that leaves no room for repair after it breaks. It will break too! We sent the blinds back and they lengthened the draw string leading to the breakaway, instead of lengthening the rigging as we suggested. Meanwhile, customer service bounced around to several people, none of which had a clue.
Like I said, they used to be good, but I'd stay away from them now!

We love the Up/Down blinds. We also use the "blackout" style in our bedrooms and they really do shut out all the light. I would not change anything!

We have purchased these blinds for the past three homes and referred others to your company. We love the quality of the blinds. We've had quite a few people comment on them.

Your customer service has ALWAYS been excellent! From the time I called about the cord being broken, till we shipped it to you & you shipped it back, (which by the way was very speedy) everything has been A+.

Thank you for being such a great company with great CS! We will always decorate our homes in your product. BTW, LOVE that these blinds do not attract dust!

Thanks, Debra

Ordered two fabric blinds online for our newly finished family room.
Received the confirmation- but size was wrong. Called and reassured and email reconfirmed. Blinds arrived, wrong size. Manufacturer made a mistake and did not correct. American Blinds Customer Service Rep was so thoughtful and put a rush on so I could receive before Thanksgiving. Company arriving, you know. To my delight, they came in 2 days before Thanksgiving and were perfect. Unfortunate mistake, but a totally happy ending.

This was the first time I've ordered from American Blinds, but have been very
Pleased with the customer service. I made a mistake and had to change my order
Before it shipped, and your reps were very helpful. I am planning on ordering
More wallpaper and appreciate this discount coupon. I'll recommend your company
To my friends as well.

I have purchased roman shades from American Blinds before and loved them. The inside window mount required screwing in two brackets, then the shade snapped into place. Not anymore! The new version of these shades has two holes drilled into the head board and one is supposed to screw the shade directly into the window frame. Are you kidding me! It's impossible to hold up the whole shade and at the same time try to screw it in. One must pay more for installation. And to top it off, the shades are cheaply made. I would recommend avoiding this company. They have really gone down hill.

I purchased custom sheer blinds that do not work. Prior to placing the order, I was very specific when questioning the sale representative Chris who assured me the blinds functioned the same as venetian blinds do. WRONG! Had to fight the company through my credit card. American blinds record their calls and miraculously, they cant find any of my five calls to them. Don use them if you expect a full refund without a fight. No satisfaction guarantee!

I chose the flat roman shade selection for three dining room windows, and they were perfect. Accurate sizing, great fabric, well packaged and the value was exceptional. They also came right on time. Very pleased and will order again!

I have ordered from them before with no problem. This time when I ordered they said there would be a 2 week BO. Then it became 4 then 8 weeks. Changed color totally to get here on time. Same thing. They are not getting here much earlier. I ordered in March and it's almost June.

I measured accurately and ordered composite blinds. They cut them incorrectly. It took them three days before they took any action - which was to offer to remake them, but for an additional 20% fee. I had to call repeatedly, and despite promises to call me back, no one ever did. I would not purchase from them again.