• AmericanBlinds

AmericanBlinds

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Overview

AmericanBlinds has a rating of 4.4 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanBlinds most frequently mention customer service, good quality, and great price. AmericanBlinds ranks 5th among Doors & Windows sites.

  • Service
    99
  • Quality
    338

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Positive reviews (last 12 months): 94.4%
Positive
203
Neutral
6
Negative
6

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10,031 reviews

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How would you rate AmericanBlinds?
Top Positive Review

“Communication Good be Better. New Blinds Good.”

Mark M.
11/8/24

I originally ordered blinds in a ruby color. After a month long delay I inquired about the delay. I was informed they were out of stock and it could be another month. I cancelled it and switched to another color which arrived in a timely manner and look fine. I was disappointed I was not informed of the delay until I was the one who had to make the inquiry. You should be more proactive in letting your customer know what is happening. I am otherwise very satisfied with blinds I have now received.

Top Critical Review

“Paid for blinds 21/2 months ago. Still no idea when they will be here.”

Bill D.
9/11/24

I paid for blinds 21/2 months ago. I still no idea when they will be here. Tracking shows Fed Ex has not received the product, only a label. Finally got through to a person, who admitted that the "American blinds" were order in China and they must still be on a boat. I have no idea when the will ever come. Maybe next year?

Reviews (579)

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american blinds (560) customer service (456)
Thumbnail of user helenw21
Virginia
1 review
1 helpful vote
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October 16th, 2013

I wouldn't change one thing about the service or product (wallpaper) that I purchased from this company. The wallpaper cost considerably less than the price I was given at the local store in my area. As a result, I was able to get 2 day delivery and the product at an extremely reasonable price. I would be happy to do business with American blinds again!

Thumbnail of user dianem3164
New Jersey
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Easy website and good prices, have ordered from American Blinds before and have always been satisfied

Quality
Thumbnail of user mindya2
Nebraska
1 review
0 helpful votes
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April 9th, 2013

We just installed the solar blinds at our lake house this weekend and they look great and I think they will help keep the heat out. The service was good and everything was prompt, efficient and made correctly.

I did talk to two different customer service reps that gave me different advice on solar shades versus roller blades that are room darkening so I wasn't completely clear on which way to go. I need to order 3 more shades and think this time I will order room darkening roller blades because these window have a lot more heat from the sun coming through.

I would recommend American Blinds. I like the fact I got samples quickly so I can see the material.

Thumbnail of user jaclynw1
Pennsylvania
1 review
0 helpful votes
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May 4th, 2014

We ordered all of our 2" faux wood blinds on American Blinds. When our dog chewed several slats on our large living room blind, I decided to order a new one. Then, our dog chewed on the second one! I decided to call their Customer Service to see if I could just buy one replacement slat, as he had only chewed one slat this time. They immediately said they could do that, sent me instructions on how to make measurements for the new slat, and also sent me new instructions to install the new slat. During all of this correspondence through email, I received emails back from them right away. The gentleman told me it would take 2 days for him to receive a price back from the factory for the slat, and 2 days later he emailed first thing in the morning. Everything was very prompt, and now the slat should be here any day! This was the best customer service that I received from a company in a while!

-Jackie

Thumbnail of user sandyk8
Illinois
1 review
0 helpful votes
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March 11th, 2013

I have used American Blinds on several occasions for many years. I have found you very easy to order, the person taking my order makes me feel they are taking their time to make sure the order is correct and I have measured correctly. Now I have never had to call back to return something so I don't know if you have an automated service for that. I would prefer to talk to a human from the first answering of the phone. Heard from American Blinds and was told that I would always get a person to talk to.

Thumbnail of user arlenec18
Pennsylvania
1 review
2 helpful votes
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August 7th, 2017
• Updated review

I had no problem with the customer service replacing the blinds. I thought the process was slow, it was still about 2 1/2 weeks for delivery but the blinds were packed individually and well packed. I still do not think I would order from them again. I think the company is in China. I feel I can get better service here.

Broken blinds and long wait
August 7th, 2017
• Previous review

I ordered blinds from them previously for another house and the blinds and delivery were wonderful. I just moved and ordered four new blinds and I waited three weeks. When they finally arrived they were just thrown in an oversized box. The pulls were not secured, the blinds not wrapped and all the blinds were so tangled we could not even get them out of the box. There was not one piece of packing material in the box. One blind was bent and scratched and another did not go up and down. I can say their customer service was good. They agreed to replace the two blinds but it will be another 3 weeks. I will see the condition when they arrive when I finally get them on August 1. I first ordered on June 14. A long time to wait to get four blinds. I would not order from them again although in the past they were good. Must have sold the company.

Thumbnail of user jn424
Minnesota
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Found exactly what we were looking for! Very affordable. Great service.

Quality
Thumbnail of user at.ctlr
Virginia
1 review
0 helpful votes
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August 26th, 2023

Received the shipment. Upon inspection, noticed the wooden tilt wand was broken. Also noticed the other tilt wand was bowed. I notified American Blinds and they shipped a replacement. The replacement wand was also broken. On the phone again requesting another replacement. Very frustrating.

Products used:
Blinds

* AmericanBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
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Returns
Quality
Thumbnail of user socialc2
SocialCare .. – AmericanBlinds Rep

Hi Jerry. I am so sorry to hear that the wands have broken in transit. I can imagine that this is frustrating and I apologize for the inconvenience that this has caused you. I am happy to hear that we have utilized the 3-year warranty and replaced the parts. Please note that I have forwarded your experience over to our Factory Liaison for further review. If there is anything that I can do to turn your experience around, please reach out to me at socialcare@americanblinds.com. I am here to help! -- Ava N

Thumbnail of user billk27
New York
2 reviews
0 helpful votes
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January 11th, 2013

Shopped around then went to web and found American Blinds. Com they had just what I wanted much cheaper than anyone else, Recevived my order everything great fast turn around after I placed my order. Just placed seconded order!

I have recommended to all my family and friends ( you will be pleased!)
Bill K Valley Stream NY

Thumbnail of user donk231
don k.
Oregon
2 reviews
0 helpful votes
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May 28th, 2020

ordered a blind over a month ago, the delivery date was suppose to be 2 weeks ago. checking today to see what the progress is, and their website said it has not even been made, and they are blaming it on covid. which is fine, but there has been no communication from the company on this. so not happy with this, and they have my money.

Thumbnail of user kathleenb12
Customer S. – AmericanBlinds Rep

Hi Don, I'm so sorry it's taking longer than expected to arrive! I'd love to look into this, provide an update, and help anyway I can! Please send me a message at SocialCare@AmericanBlinds.com and I'll take a look! -- Katherine, American Blinds Social Team

Thumbnail of user agnesa
California
1 review
1 helpful vote
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November 26th, 2012

Received my Levolor cordless mini blind in great condition and within the time period stated on your website. Am very satisfied with the blind - it's a perfect fit thanks to your measuring instructions. Can't complain about anything. Your website, service and the ordering process are all great. Will recommend your business to friends and family. Thanks for everything.
Agnes

Thumbnail of user juditht12
New York
1 review
1 helpful vote
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August 27th, 2015

We are in the process of making some changes and have not been able to put them up in the house yet. We are sure that they will be just as good as the other blinds in our house, which is the entire house. One thought, to anyone wishing to purchase blinds and using americanblinds.com, listen when they offer suggestions. They are trying to help.

Thank you for your help and decorating our home.

Thumbnail of user paule272
California
1 review
2 helpful votes
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July 23rd, 2019

Looked good until they didn't fit.

Ordered specific replacement size blinds to fit windows. Received blinds 1/2 narrower than ordered. They will replace therm at a discount. Why should I pay twice for them to get it right?

Thumbnail of user kathleenb12
Customer S. – AmericanBlinds Rep

Hi Paul, I'm so sorry you didn't receive the size you needed! If ordered as an inside mount, most of our products will come with an inside mount deduction, and this deduction information can be found on the product page. I'd love to look into this further and help make this right for you! Please send me a message at SocialCare@Americanblinds.com and I'll take a look!

Thumbnail of user shelleyb281
California
2 reviews
0 helpful votes
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April 18th, 2022
Verified purchase

Very good to excellent. After I submitted the order for 3 blinds, I received a request from the company for verification of an inconsistency noted on the headrails of two blinds slated for installation in the same room. Turns out I had ordered a different model for each window. The personnel at American Blinds saved me having to return mismatched blinds by making the effort to have me recheck my order. Wow, who does that these days? American Blinds does.

Service
Quality
Thumbnail of user jane1162
Virginia
1 review
2 helpful votes
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November 12th, 2014

I love the wallpaper, the prices were fair, and I received it in time to complete the work on my house. All questions were answered via email. I will order again. This is a very good company, they are responsive and my wallpaper is beautiful!

Service
Value
Shipping
Quality
Thumbnail of user lisaf78
Minnesota
1 review
1 helpful vote
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August 20th, 2015

I have bought cellular shades for many windows and the customer service has been excellent. I love all my blinds but when I had a problem with one blind my e-mail was answered the same day and the problem was resolved by the second day. Every person I have spoken to or corresponded with by e-mail with was extremely courteous and effective. I will definitely go back to American Blinds.com when I need blinds or shades again.

Thumbnail of user marys81
Illinois
1 review
0 helpful votes
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May 13th, 2013

I received my order from American Blinds and I am very satisfied. There is nothing I would change about my order. I also would like to thank the customer service rep who helped me place my order. I am very pleased with my vertical blinds and will use your company again. It's nice to know that quality products such as yours are available, and it is also nice to see a company who excels in the customer service area. I searched many stores for blinds for my patio doors and was very disappointed in the limited selection and in the quality of the products. Again... thank you for delivering a great product at a great price and FREE shipping is what closed the deal for me. I also need to say the product arrived undamaged and I was impressed in the packaging used. I just love my new blinds.

Thumbnail of user johnnar
Montana
1 review
1 helpful vote
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June 21st, 2015

We love our new blackout blinds. They keep the room cool in the summer and keep the cold out in the winter. They cost about half as much as some brands but are a high end quality. Very happy with our purchase!

Thumbnail of user angiew10
Ohio
1 review
2 helpful votes
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April 20th, 2015

Very helpful in assisting, great products and excellent prices and sales on items... I have shopped here many times and will continue in the future. I have recommended this site to my friends, and have also ordered products for them as well.

Thumbnail of user warrene5
Canada
5,132 reviews
4,777 helpful votes
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August 23rd, 2013

Is it just me or is 5 pages of reviews kind of suspicious when they all do is one 5 star review on the same company and then sit dormant?
( shill accounts? Or company offers discounts for good reviews?)

Thumbnail of user lynnf13
Michigan
1 review
0 helpful votes
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February 21st, 2013

We absolutely love your company and have had nothing but positive experiences when dealing with you. All of our blinds have been of the highest quality, with the exception of the last top/down, bottom/up shade that we ordered but you replaced it without hesitation and the replacement works perfectly!

There isnt one thing I can think of that you can do to improve your service its fantastic! We remain loyal customers and were passing your discount coupon along to our daughter who has just started building her first house.

Thanks again for your great service,
Lynn Fajardo

Thumbnail of user debbiz
Indiana
1 review
0 helpful votes
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April 12th, 2013

We are 100% happy with your Americanblinds.com and the blinds we ordered. We ordered from you about 10 years ago when we lived in our old home. We were very pleased with our purchase then and knew we would be satisfied with any new purchases. We also trust you in that our blinds have always been the exact size we needed due to your easy way to measure the windows.

Thumbnail of user lindab38
Virginia
1 review
1 helpful vote
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June 8th, 2012

I just had my second experience with American Blinds. Both times they delivered exactly what I ordered. The wooden blinds look great and they were a perfect fit. I couldn't ask for more. I would not hesitate to recommend American Blinds to anyone.
Linda Butler
Flint, Texas

Thumbnail of user priscillam6
Pennsylvania
1 review
3 helpful votes
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July 20th, 2015

Just installed 7 blinds I ordered from American Blinds. I ordered the triple cell pleated cordless blinds. They took about 3 weeks to come which was reasonable as the are made to your own specifications. I have seen other triple cell blinds which were much heavier and thicker. I need them for insulation in my sunroom. These are flimsy and not as thick as the single cell ones I was replacing. 3 of the 7 blinds won't contract all the way or hang further down on one side. They were super easy to install. I had bought blinds from another company and they fit much better than these even though both places had the same measurements. I won't be using American Blinds again.

Thumbnail of user barbaran911
Curacao
3 reviews
0 helpful votes
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March 5th, 2022
Verified purchase

I have enjoyed my American Blinds. Happy to find you great sale but wish that my double window would be 1/2 off…since I want a single header and 2 different operating sides I guess you only call it a single window. You have great products!

Service
Quality

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From the business

Get designer looks, not designer prices. American Blinds has custom blinds and shades from top brands, plus free swatches, shipping and expert design consults.

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Thumbnail of user socialc2
SocialCare ..
Typically does not respond to reviews

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