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I engaged ADL on June 17 to carry out a leak detection at the above address (my house)
I was told by the lady answering the phones, explained that if the house had non sleeved pipes, they would be able to pinpoint the leaks but if I had sleeved pipes, they can only identify Point A and Point B. I have sleeved pipes but they only identified point B and not Point A. I could have done that myself as I had already had some tiles taken out to have a better look at the pipes.
I feel they have not delivered the Service that I paid for. I called Diane, the lady answering the phones and on the last call, she advised that she would pass this matter to her Manager, who would call me back. He has not. Any subsequent calls to the company are not being answered. I have tried at least four times.
Tip for consumers:
Just know that if any complaints, you may have difficulty in resolving them. In the end, I disputed the charge with my credit card company as that was the only way I could see anything happening. Card dispute was "Service not delivered" (in full)
Products used:
Leak DetectionBe
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