• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,730 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,342
Neutral
94
Negative
329

Instant Feedback

28,709 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,730)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user kekoap
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Twas nice, thank thank. Had a few questions about the tuner i bought. And yall re directed me towards the tuner department and they explained it indepth. The call did get dropped a few times but i still got my questions answered. I appreciate it!

Reason I chose this business:

Its easier to shop on your site than others, and i can trust the products are decent quality cause its being delivered through a bigger company name like yours.

Thumbnail of user michaelb5703
2 reviews
0 helpful votes
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June 12th, 2023
Verified purchase

I purchased a throttle controller for my 2021 challenger RT hemi. It came in a box which said jeep wrangler. I was concerned so I messaged your company and within five minutes it was resolved and 15 minutes later I installed it and it works fantastic. Thank you.

Reason I chose this business:

I chose your company because you seem to have everything that I would need for my car. Also, I love that you are based in the United States and I love giving my money to American workers.

Thumbnail of user crystalg709
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

The feature I love is the 3D mod s that I can go through and see exactly how it will look on my Challenger before I commit to purchasing. It makes it so simple and fun to explore the various modifications avaliable for my car.

Reason I chose this business:

Because of the reputation this company holds.

Thumbnail of user alanf629
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

Ordering took a few tries before I could complete the order, don't know why but it kept buffering and wouldn't allow me to order. After a few tries I was able to. It did cost me the use of a coupon so I lost some savings there, which brings me to my next issue, the bmr cradle lockout kit. I recently bought the one piece driveshaft and had it installed by my dealership I use. After doing a little research I found that the driveshaft shop who manufactured the driveshaft requires the lockout kit to be installed as well or they won't honor the warranty. American muscle should be aware of this and should let thier customers know about this. I now have to go back to the dealership and drop another 500.00 to get the lockout kit installed.

Reason I chose this business:

Like the web site. People are nice.

Thumbnail of user elsiec81
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

I haven't actually seen my purchase yet as I haven't opened the boxes. I will try to get my grandson to install them this weekend, and will update accordingly. I'm sure the louvers and rain guards will look great on my Stang!

Reason I chose this business:

Because I couldn't find what I was looking for on Amazon, to fit my car.

Thumbnail of user alfredob78
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

Ordered cams was told to expect cams by Feb 23-25, on the 23rd checked on my order and tracking changed to "shipping soon" contacted the chat bot and they said the supplier is now expecting to ship in the 27th. Also quit sending me thousands of ads to my email.

Thumbnail of user eriko75
0 reviews
0 helpful votes
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June 29th, 2022
Verified purchase

Well I thought I'd save a few bucks and get an " open box" item. Nope they sent me the wrong collar rim. I ordered matte black and received a glossy rim. You would think I'd get an replacement rim since the box is labeled matte black and they made the mistake. Nope I have to pay $90 more to get the rim I need and have to buy a center cap they shorted me. They wanted me to pay the shipping return too. Lesson of the day. Don't order open box stuff….

Reason I chose this business:

Love there YouTube channel and how much information you can get from American Muscle. I will give them one more chance to see if my pending orders are correct.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user jamesr4400
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Got these clear side markers for my 18 destroyer grey charger. Goes perfect for it. Getting the rear ones installed requires what's in the steps plus removing the 10mm bolt in the top of the bumper cover, then pull down the tab on the bumper cover and pull our the bumper cover to make installing the side marker light. The brightness and clarity of the lights is really good.

Reason I chose this business:

More reliable for quality part than ebay

Thumbnail of user ariib
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

I ordered louvers, the boxing came open. When I tried installing my louvers, the screws that came in it, would get threaded very easily, making it hard not to mess up. If you screw the nuts at an angle, the screw would mess up causing this product not to last a very long time. The screws were very cheap.

Thumbnail of user charlesp74
1 review
4 helpful votes
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February 16th, 2017

I purchased a mcleod clutch and ******* - McLeod Street Extreme Clutch (11-14 GT). I also paid for next day shipping. I purchased it on 2/14/17 and as of 2/16/17. It hasn't arrived. This is the worst next day shipping that I have ever incountered. Didn't even offer to pay for the error on there part for the next day shipping.

Thumbnail of user bryanq152
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Smooth delivery, appreciate the promptness…………………….
Thank you

Thumbnail of user larrys2294
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

All is good. Shipping was fast and delivered without damage. Thanks!

Thumbnail of user zeldinaf
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

It's so easy to order from American Muscle! They are very helpful with any questions I may have.

Reason I chose this business:

My grandson told me about it!

Thumbnail of user marcs811
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Very fast shipping and easy to order. Great comp ay

Thumbnail of user danar77
1 review
1 helpful vote
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April 24th, 2018

I had placed an order for seats, web site says in stock, weeks go by and nothing, called and told me they would be shipped in 3 weeks, 3 weeks go by and nothing, and then I saw a charge for full price on my charge, I called and they said sometimes customers like the charge up front and the seats were going to be another 4 weeks and I said, WTF. I said cancel my order and have a manager call me, 1 week later and still nothing. I will never buy from them!

Thumbnail of user robbiep28
1 review
3 helpful votes
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August 11th, 2019

Told them several times I needed paper receipts on purchases because I don't the ability to make copy's over the internet, they told me they would me mail them to me, which was purchases over a thousand dollars, never got them so I called them and they tell me they don 't have that service.
I told them I would have to find different Mustang aftermarket supplier and they let me know they didn't care.

Thumbnail of user christophers3482
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Excellent customer service they have the parts you need and more.

Reason I chose this business:

Had what I was looking for.

Thumbnail of user dawsonb19
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

I got my headlights and taillights in today and I was excited. The attention to detail on the headlights and taillights is amazing. I can't wait to get them on my car and get some photos. They were packaged very nicely and there is no damage to either of them. The support team was also super helpful whenever I had a question they were able to answer it. I spoke to two different agents and they were super amazing one was Brian I believe and the other was Cassie. Thank you AmericanMuscle for my products and I'll be back for anything in the future for sure.

Reason I chose this business:

I never purchased any car part like this online and I heard great things about AmericanMuscle so I said let give them a shot.

Thumbnail of user vincente163
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

I was excited about using the "JAN23" coupon of $15 off a $349+ purchase that was expiring yesterday (1/11), but when I made my purchase last night at 10 pm PST, it was no longer valid. Also, I couldn't find how to apply a $5.00 store credit that was shown as available to use. One more thing, I would have bought an open box set of headlight covers, especially because there was a 10% off deal on open box items but when that discount wasn't shown at checkout, I decided not to risk buying it without getting the discount.

Thumbnail of user johng557
1 review
1 helpful vote
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December 3rd, 2017

I was looking for some running boards for my truck and found carr steps. I put them in my cart and kept looking for something better. I found some westin boards and purchased the set which took a month to recieve. 2 months later i got an email stating my order was shipped and i was charged $410. These people keep your INFO and will charge you! After contacting my bank, new card, and returned my money what a hassle will NEVER order from AM

Thumbnail of user catherinec1101
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

This is the second time I'm purchasing something from you all, and I'm STOKED. I totaled my old mustang back in 2017, and just recently got a new one, so now I'm able to start modifying it.

I read the reviews and I'm hoping for a better outcome than some have had so hopefully it's improved and won't be as much of a hassle as some have stated!

Reason I chose this business:

I’ve bought from you all before and y’all were my go to when I got my new mustang!

Thumbnail of user timothyp915
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

The axle kit arrived right on scheduled 2 day delivery! The package protected the axles. All parts were included. The only downside was the bag with the bearings, seals and lug studs is made of recycled material filled with shredded material in between layers. I cut the middle of the bag and the shredded material got in the bag and on the bearings. I recommend carefully and completely cutting off the very end of the bag. To remove the tone ring from the old axles I had to soak the tone rings in PB Blaster for 30 minutes then used a torch and a prybar to remove them. Press in the lug studs before installing the tone ring.

Reason I chose this business:

I chose American Muscle because they had the best price for this kit!

Thumbnail of user davidg5870
2 reviews
0 helpful votes
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June 16th, 2023
Verified purchase

The grille with the lights fit perfectly on my ecoboost. The installation instructions were detailed and make sure you turn on the car and the headlights to check the grill lights are working. They will not turn on with just the daylight lights.

Reason I chose this business:

Price, quick delivery, lots of pictures from customers, free returns

Thumbnail of user raymondl656
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

I chose the 5" black exhaust tips from Carven for my 2022 Dodge Charger Scatpack Widebody. The fit and finish was extremely good. It was a 15 minute install and required just a 13mm socket. I would highly recommend these tips.

Reason I chose this business:

I have ordered from American Muscle in the past and was please with the service. The product was on sale and arrived quickly and packaged well.

Thumbnail of user hectorg357
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

The customer photos and reviews was the deciding factor in my purchase and future purchases.

Reason I chose this business:

A wide variety of aftermarket parts with easy user interface navigation and part selection.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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