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AmericanMuscle has a rating of 4.4 stars from 6,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 days
28,704 reviews
First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!
I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.
Perfect im impress every step of the order was excellent thanks
Great product.- easy online order process.
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Good website
I ordered a new clutch kit. It was supposed to be 2 day shipping
I ordered it on a Thursday for guaranteed delivery on Saturday since I was going out of town that Monday I needed the car fixed before I left for a car show when I got back.
Saturday came no package. They blamed it on the shipping company and didn't know where or when my clutch would be delivered. So didn't get my car fixed before I left and they only gave me 20 dollar credit to use next order. Clutch finally arrived that Wednesday while I was gone.
So figured I'd give them another chance. I needed a few more things so I placed an order when they were closed. It didn't apply the coupon.
So contact them today and they said since it already shipped they wouldn't honor the credit.
Long story short guys. Don't waste your money with this company. They do not care about their customers only our money.
I will Never Never use this company again.
Find a better company that doesn't try and screw over their customers.
I spent around 1500 dollars there and that's how they treated me.
Tip for consumers:
They only care about your money nothing else. Terrible company and I'll tell anybody who will listen. Never use this company.
Products used:
Used all products
Every time I need something Quickly or no one else has it. AM Does. Great price point and quick shipping. I have been shopping with AM for over a Decade now and they have never let me down.
Price, Shipping, Availability.
So far my first order with this website, on time delivery and well packaged and overall satisfied and I plan to purchase few more mods since you guys have so many parts for my vehicle thanks a lot
Seems legit and easy to browse for verity of parts
Good day I'm from Austria, and I have to honestly say that I think it's a pity that you don't ship to Europe. I now had to order it, which was very complicated, through friends who have friends in Texas and they then send it to me in Austria. Maybe you'll offer shipping to Austria/Europe, there are a lot of people with US cars in Europe Best regards Andre
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Everyone that I talked to was helpful and very courteous. Made my purchase really pleasant. Thank you 👍
FIRST OFF,i have spent nearly 50,000 dollars over the past years with A.M.so i had to return a part i had to go thru hell to return it also after being transferred to 5 different people,2 of the 5 were RUDE as hell,right there they lost me as a customer,it just goes to show why BMR pulled away not because bmr is expensive there not,they are probably as fed up as i am,so all in all GOOD BYE TO A FAILING COMPANY just check out B.B.B
Because at one time you could rely on them not anymore
I am so sorry to hear this.
I reviewed your order and I sent you
An email.
If you have any other questions or would like to
Discuss your experience- please let me know.
Amy
EXT 1257
Very smooth ordering. Shipping was straight forward and was kept in the loop the entire time of my shipment. Came in time for Christmas! My husband is gonna be thrilled
Ordered Rousch Xpipe and the installer said this isn't Rousch and looks like a cheap Amazon product. It was installed and AM didn't offer anything to me. Wife ordered a PP2 spoiler and damaged. Got a replacement and zero instructions and minor damage but didn't want more back and forth. JLT intake good. Eibach Pro springs and 1.5" wheel spacers great. Just mostly bummed at the xpipe with no offer of anything except sorry.
Good site and good install videos.
I am very sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
I LOVE this thing. So easy to install, only took me 10 minutes to install and i'm a woman (hate to say it) but it wasn't hard at all. I definitely feel a difference and there is no lag what so ever! If you're debating on buying this. DO IT DO IT DO IT.
2019 Mustang GT in Magnetic Gray. Car looks great with the window vents. It's a 'must have' in the Texas heat even with windshield sun blockers to allow air circulation when parked.
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The gentleman who helped me was nice and patient. He answered a lot of questions. Because of his help I ordered the rims and they look really good. Will buy again. Thanks
Had what I was looking for.
Order arrived just as expected box was damage but the parts were ok will have those put in this weekend and have the GT back on the road after a good alignment
American Muscle will be the place I go for parts for my GT Thanks you guys
When I placed my orders, I was notiffied my items would arrive in 2-3 days and I honestly didnt think they would but thankfully did. I had a 2 day weekend to install what I could and enjoy what I had purchased.
I chose AmericanMuscle due to the fact that it is a very well known page for parts and accessories.
Received product prompted.
Have not installed yet, But all seems in order.
Delivery is top notch, and notification is spot on!
Would not hesitate to recommend
Learned of thru online services
Great products but sometimes there's not enough instructions for installations, good thing YouTube has it all. Over all best place to buy parts for my stang.
I have order from there before and their 3day free shipping is great, plus it has a trust pay method you can't go wrong
Easy to select and buy it, patience is required, but everything fits perfectly, all parts undamaged, nothing to adjust on your own, its performance is fantastic
Everything accessories for my car
Very fast delivery and installed it myself. Sounds great! Thank you so much.
I ordered these wheels and tires as a surprise for my son on his birthday. All the items arrived on or prior to his birthday, in perfect condition and my order was exactly as I chose. Thanks.
My son is a fan of the website, so I checked it out and pulled the trigger on this purchase.
Quick, easy, affordable and delivered on time even a couple things came in early
Returning customer
Very pleased with the service and speed in which I received my parts.
Word of mouth.
Very pleased with it. Delivered on time and perfect.
Best place to buy parts for Mustangs.
Long story short, I received a fix it ticket because i didn't have the correct carb sticker on my cold air intake. Call AmericanMuscle and explain to them what I need and they find one that fits my year/model. I install it, drive 45 minutes to get it tested by the state referee only to have it fail for the wrong carb sticker. I call them back, wait 4 hours for supervisor Chris to listen to my 8 minute phone conversation of me buying the intake to make sure it was their own fault and not mine, only to be told by John they dont have the intake I need, so they'll just reimburse me. I have a month left before I have to start paying fines for late fees for my fix it ticket. Ford is quoting me 900 for an intake and I dont really want to pay that so I call American Muscle back seeing if they can get me the correct part number so I can try to find it elsewhere. They end up having plenty of the correct intakes in stock, turns out John or Chris didn't give a $#*! to actually look for my intake i needed and lied about it. So I pay the difference for the more expensive intake and ask for it to be expedited faster because of how little time I have left, they still can't even $#*!ing do that! So now I have to wait another week for it to be shipped. I've bought a lot from this company but I dont see this company surviving long if this is the way they treat their customers.
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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
I am very sorry to hear about your experience.
I tried to reach out to you via phone.
If you have any questions or would like to discuss your feedback-
I would be happy to speak with you about it.
Amy
EXT 1257