• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

Write a Review

Overview

AmericanMuscle has a rating of 4.4 stars from 6,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,336
Neutral
94
Negative
325

Instant Feedback

28,678 reviews

106
See all photos
How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,714)

Rating

Timeframe

Other

Reviews that mention popular keywords

american muscle (1961) customer service (1110) shopping experience (376) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user raulg309
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

I'd say it took more than the two days but besides that's everything was good.

Thumbnail of user jasons4060
1 review
0 helpful votes
  • Send Message
August 26th, 2024
Verified purchase

Excellent experience! Will always use them as my go to for parts!

Reason I chose this business:

Ordered many things and have had great customer service

Thumbnail of user calebs291
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

My order came quickly. Looking forward to installing my new tail lights.

Thumbnail of user kevink2991
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

I received my order ahead of schedule, and the product was exactly as described and what I was looking for

Reason I chose this business:

They had exactly what I was looking for at a great price

Thumbnail of user ericw2152
2 reviews
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

The wild air intake was super easy to install. The shopping online was easy

Reason I chose this business:

Performance parts for my charger

Thumbnail of user kevinl2361
2 reviews
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

Great products and great prices! I will be shopping there again!

Reason I chose this business:

The parts that were in stock!

Thumbnail of user ashlieh22
1 review
0 helpful votes
  • Send Message
August 26th, 2024
Verified purchase

No hassles. Email add frequency will have me unsubscribe though

Thumbnail of user michelll13
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase
• Updated review

They always update on shipping and I never have had any issues with my orders.

Easy to use website, products as described and reliable...
January 14th, 2023
Verified site experience
• Previous review

Easy to use website, products as described and reliable shipping

Reason I chose this business:

Previous experience was great

Thumbnail of user davidm11705
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

Good people to deal with. The order was shipped and received in a timely manner.

Reason I chose this business:

I was looking for something to start a baseline with and it turned out to be the right choice.

Thumbnail of user jamess10105
1 review
0 helpful votes
  • Send Message
August 26th, 2024
Verified purchase

Fast delivery and a great product, I've always been happy with their service

Reason I chose this business:

They have what I need for my car, great price, fast delivery and a great product

Thumbnail of user roberts10665
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

I was on the site and they advertised a cold air intake for a really good price. It was close to $ 150.00 after everything I waited for 2 weeks to receive it. They didn't honor the order, stated it was an error, so they canceled the order an refunded my money. I feel they should have honored the price that was on the website. They didn't even offer a discount or coupon for their error. They should have honored the price and sent the item. All I got was a sorry there was an error. I will think twice before I will ever purchase from them again.

Reason I chose this business:

They are a well known established company, where I thought my purchases would be honored and sent to me.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hi Robert!

Unfortunately, this order was cancelled due to an error that was on our website. So sorry we could not fill the order.
I see that you have been refunded in full. We have issued you a store credit voucher as well.
I tried to call to review this with you and I am so sorry I missed you. If you have any questions I would be happy to speak with you.
You can reach me direct at EXT 1257.

Amy

Thumbnail of user timothye531
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

I ordered a cold air intake from the American Muscle website. I received my conformation and delivery date (which was 6/12/24). I received an email on 6/12/24 stating that my order has been canceled and my money refunded. I called American Muscle and the customer service person stated that the price that was on the website was wrong and they didn't and wouldn't honor that price. I will not be ordering from American Muscle again and though I am only one person I am in a Corvette club that knows many many people. I will definitely tell anyone that will listen of my experience.

Reason I chose this business:

Will NOT ever order from the American Muscle site again.

Thumbnail of user anthonyarlened
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase
• Updated review

Thank You so much for Great Mustang Parts! We LOVE them! Our 'Stang looks Awesome! And. Thank You for The Great Customer Service via Telephone. We will be purchasing more parts, when we have extras. Thank You! :)

Reason I chose this business:

Hubby knows His History, when it comes to Vehicles and Parts. ++

Shipping is expensive!
March 20th, 2024
Verified site experience
• Previous review

Shipping is expensive! American Muscle should have a combination amount for a certain purchase amount for FREE Shipping. Other than that, Good Products! :)

Reason I chose this business:

For Our Mustang; not very many places sell Mustang Parts. ++

Thumbnail of user marko1568
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

I appreciate the follow up confirmation that I received the items and that everything was correct

Reason I chose this business:

Great experience in the past and still did not disappoint yet again! A+++

Thumbnail of user dominict130
1 review
0 helpful votes
  • Send Message
June 10th, 2024
Verified purchase

On multiple occasions i've ordered items and received cracked, scuffed, or damaged products. A spoiler i bought had a totally different products mounting hardware, and another spoiler that says fits a convertible couldn't be further from the truth. Only two of the 6 holes lined up. I now am spending significantly more the get it professionally installed when it should have been a project that took me an hour in my own driveway.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hey Dominic,

Thank you so much for speaking with me today about your spoiler. I am glad it all worked out and we were able to assist you with it.
Again I would like to apologize and if you should think of any other questions please feel free to call me back.
Take care!

Amy
EXT 1257

Thumbnail of user nolanm125
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

I have a wonderful experience i have no complaints
Thank you

Reason I chose this business:

Heard it was a great place to shop

Thumbnail of user robertt4226
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

Hood struts great product and looks great and looks great on my mustang

Reason I chose this business:

Brought from you before a great product

Thumbnail of user enderm3
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

Easy to place an order, I wasn't expecting the delivery to be quick (fast) I order it Sunday & got it by Friday, it's not installed yet but ones is done I'll upload some pictures of my SRT Challenger

Reason I chose this business:

Because you can't go wrong with AmericanMuscle
Price & quality is really good for what I hear so this is my first time buy here & won't be the last time for sure!

Thumbnail of user mariop423
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

I love American muscle! Everything was delivered on time and at the best price.

Thumbnail of user toryp17
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

Great. Now I'm typing this cause I gotta put fifty words lol.

Reason I chose this business:

Cause it’s the best, period.

Thumbnail of user tonil324
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

It was a normal online purchase... lets talk after I spend real money.

Thumbnail of user rickm1366
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

Order arrived ahead of schedule but Fed Ex delivered it to the wrong address.

Reason I chose this business:

Reliable, good products.

Thumbnail of user davidm11696
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

The parts showed up super fast. And where a exact fit to my car

Thumbnail of user ryana850
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase
• Updated review

I wish you would automatically add the coupon codes and gifts to each order along with stickers

Reason I chose this business:

Used before

Parts
August 20th, 2024
Verified purchase
• Previous review

It is always good but I would like to have promo codes added automatically when checking out

Thumbnail of user brodier13
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase
• Updated review

Very easy install handles much better on turns would recommend for the price!

Always easy to look for things description is always...
August 17th, 2024
Verified site experience
• Previous review

Always easy to look for things description is always accurate

Very easy to find things, great quality
May 15th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good reviews and product!

Very easy to find things and pictures help knowing...
September 5th, 2023
Verified site experience
• Previous review

Very easy to find things and pictures help knowing what you get!

Reason I chose this business:

Quality is best and shipping is great.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

How do I know I can trust these reviews about AmericanMuscle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AmericanMuscle?