• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,337
Neutral
94
Negative
326

Instant Feedback

28,689 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,717)

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Reviews that mention popular keywords

american muscle (1961) customer service (1110) shopping experience (376) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user michaels8405
2 reviews
0 helpful votes
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July 12th, 2024
Verified purchase

Less than one hour to remove and replace the alternator and change the pulley. Instructions and video were spot on.

Reason I chose this business:

Best selection and price.

Thumbnail of user williamj2561
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

My experience with AmericanMuscle is always great! Customer service is top tier

Reason I chose this business:

Best aftermarket direct fit parts for my Camaro and AmericanMuscle also provides a “how to install” video on their site

Thumbnail of user shaneh832
1 review
0 helpful votes
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August 4th, 2024
Verified purchase
• Updated review

Great experience over all. Arrived sooner than expected!

Reason I chose this business:

Fast easy and affordable

Amazing customer service!
December 7th, 2023
Verified site experience
• Previous review

Amazing customer service! Quick and knowledgeable, helped me out of a huge problem!

Reason I chose this business:

I needed a replacement wheel to get my Mustang driveable again. Andrew helped me find the correct wheel and helped me order it!

Thumbnail of user jl1000
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Ordered parts and they were shipped immediately, and had great communication throughout the process.

Reason I chose this business:

Prices and Availability

Thumbnail of user dominicd182
2 reviews
0 helpful votes
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July 12th, 2024
Verified purchase

I have not received the roof scoop yet and I am very excited, the only problem is that i do not no where the roof scoop is in transit etc..

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I see that you did receive your scoop and your engine caps Dominic.
Please feel free to come back and leave a review about them.
We would love to hear your opinion.
You can call me with any questions at EXT 1257.
Have a great day!

Amy

Thumbnail of user jamess9817
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Certified installed was 15min from my house. Also after a bad experience with wheels & tires bought from AM in 2018 (installer said it was the wheels, AM said once I got them they didn't certify anything) I would not have been willing to make this purchase without the certified install.

Thumbnail of user augustm67
1 review
0 helpful votes
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July 7th, 2024
Verified purchase
• Updated review

I noticed several times when I called for part info the American Muscle rep was less than professional, argumentative and short tempered.

Reason I chose this business:

I chose American Muscle because of the quality of parts.

Don't use this Company!
June 5th, 2022
• Previous review

First a received the wrong part. Then, a supervisor tells me he'd overnight another part. Then, days later I was told my part was lost. Then, they say they're overnight me another part. I've yet to receive my ordered part. I've been without transportation due to the impompetence of this company. I honestly think they are hiring cheap labor with less than a high school degree.

Thumbnail of user seanm2134
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Delivered with care and no damage. Great sound and Great Acceleration. 4/5 stars

Reason I chose this business:

They are my go-to for buying parts for my ecoboost mustang. I was recommended the site from a neighbor

Thumbnail of user jubalb1
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

Awesome always on time and correct parts customer service is always great

Awesome
July 2nd, 2024
Verified purchase
• Previous review

Quick service on time delivery good parts excellent customer service

Awesome awesome
November 27th, 2023
Verified site experience
• Previous review
Awesome
November 1st, 2022
Verified purchase
• Previous review

Awesome service always on time very helpful I would recommend them to anybody.

Thumbnail of user kevink2924
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Ordering was easy and I received my louvers 10 day's sooner than expected. I haven't installed them yet but I checked to see if any damage had occurred during shipping but all was great as they are packed extremely well with bubble wrap! Love the louvers!

Reason I chose this business:

Have many different products for many different year chargers..

Thumbnail of user douglasr783
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Awesome exhaust and easy to bolt on. Took me 2 hours alone in the driveway to take off stock and put new on. Now my scatpack sounds like a real muscle car!

Reason I chose this business:

Friend referred me

Thumbnail of user alejandrob214
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

If you need this item it'll come exactly how it shows perfect condition 🤙🏻

Thumbnail of user blaird60
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase
• Updated review

Super fast $ easy installed with no issues and give the car a whole new look.

Reason I chose this business:

Love their products

Pypes Exhaust tips.
July 1st, 2024
Verified purchase
• Previous review

Got the product a week after I ordered them. They will look so good one I get them onto my Challenger. Thank you American Muscle.

Reason I chose this business:

Good Quality parts and nice service.

Products are priced right and check out is quick and...
June 16th, 2024
Verified site experience
• Previous review

Products are priced right and check out is quick and easy.

Reason I chose this business:

They have the products I like at reasonable prices.

Great
May 20th, 2024
Verified site experience
• Previous review

Great. Quick and easy

Reason I chose this business:

Good products and customer service

Little challenging with the verification process but...
April 30th, 2024
Verified site experience
• Previous review

Little challenging with the verification process but good overall.

Reason I chose this business:

I chose AM cause I like the quality of the products and the promptness and friendliness of the sales personnel.

Quick,Simple & Easy
March 3rd, 2024
Verified site experience
• Previous review
Reason I chose this business:

I love the fact that they give my a voucher for my submissions. The products are great and work well with my Challenger. People are always nice and friendly.

Quick and easy
February 19th, 2024
Verified site experience
• Previous review

Quick and easy. And I saved a good amount of money.

Reason I chose this business:

I love their products.

Quick & Easy
February 1st, 2024
Verified site experience
• Previous review

Quick & Easy. Always someone there to help if you need it.

Reason I chose this business:

They have a nice selection of cool aftermarket parts & accessories to choose from. Not badly priced either.

Thank you to Ashley for making this so easy
January 20th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I like the products good quality and ease of installation.

I've bought a few items for my Challenger so far
December 15th, 2023
Verified site experience
• Previous review

I've bought a few items for my Challenger so far. Never had a problem. I had an issue with my louvers and you guys made good on that.

Reason I chose this business:

I like the products and I've bought from you in the past. Thank You again Ashley C.

Rear window louvers.
September 11th, 2023
Verified purchase
• Previous review

Quick & easy. Thank you. Installation was easy. The only hiccup I have with this product is the mounting brackets should be aluminum with aluminum studs. The studs should also be a little bit longer. Is it possible I could get a new mounting kit for the reason the one I have has bad threads on studs? Thank you.

Reason I chose this business:

You have the accessories I'm looking for. I've used you in the past and like the products I've recieved.

Thumbnail of user scottv861
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Very happy with the ability to receive my parts in a timely manner.

Thumbnail of user chrisl2656
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Excellent experience found what I was looking for got free catalog.

Thumbnail of user dannyb698
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

My first order with you guys and I don't have much input to start. I keep getting junk emails about my order that has nothing to do with my order. It just adds. Was hoping that I was getting a tracking order and that my order shipped. Nothing yet. Disappointing considering I need my order asap. My car is down and time is of the essence. LMR is usually where I shop because when I place an order the following day, it's being shipped.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hi there Danny!

Thank you for your feedback. Really sorry about the emails. If you do not wish to receive them just select "unsubscribe" within the email.
As to your particular order you should get a confirmation email and another email with tracking when the item ships.
Please reach out to me at extenstion 1257 if you would like assistance reviewing your order. I was unable to locate it with the information provided here.
However, I would be happy to review your order with you and see what went wrong. I hope to hear from you soon.

Amy

Thumbnail of user kyles1557
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

American muscle lied to me about a return and wasted so much of my time. Customer service agent was so rude as-well.

Thumbnail of user jamesc7790
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

I removed my stock grill and installed the blank grill you sent me so that I could install the Cobra emblem. There is an open gap exposing the holes from the factory grill. There should be some kind of cover piece with this product

Reason I chose this business:

I just bought a 2000 Mustang GT and was looking for an accessory supplier

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for leaving feedback about your grille delete frame. I am sorry to hear that you are not completely satisfied with this item.
I called and left you a voicemail and I would encourage you to contact back if you have any questions or if you would like assistance with this.
I do not see that you have contacted us as of yet about this order.
Thank you for reaching out and I hope to hear from you soon so we can make this right.

Amy
EXT 1257

Thumbnail of user johnm13525
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

I had a store credit that did not automatically get applied at checkout when I purchased some fog lights. I contacted customer support and they quickly resolved the issue.

Reason I chose this business:

Best selection of parts, competitive prices, and great customer service.

I have a store credit that did not get applied during...
June 2nd, 2024
Verified site experience
• Previous review

I have a store credit that did not get applied during checkout. I will be cancelling this order asap.

Great website, easy to navigate
May 11th, 2024
Verified site experience
• Previous review

Great website, easy to navigate. Plenty of inventory for all my Mustang needs!

Reason I chose this business:

Best and most reliable site for Mustang mods!

Easy to navigate website
December 8th, 2023
Verified site experience
• Previous review
Thumbnail of user christophert646
3 reviews
0 helpful votes
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August 2nd, 2024
Verified purchase

Quick and easy, quick shipping accurate description of product. Excellent price point.

Thumbnail of user josephs4249
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

My original order was canceled by the shipper. I contacted them online and they quickly sent a replacement order. It took no time at all for my replacement items to arrive.

Reason I chose this business:

Quality parts that are reasonably priced.

Thumbnail of user dennisd1471
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Easy as pie to place order. Tires came quick and on schedule as promised.

Reason I chose this business:

Return customer

Thumbnail of user allens684
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Arrives on time will shop again.
It's was good experience.
I'm satisfied with my product...

Thumbnail of user abimaele
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Great Experience. Easy to find what i needed it. Good prices.

Thumbnail of user abiasc
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Box that was carrying the product was a little bit damage but they wrap all the stuff I needed in a bubble wrap so the items was good. Also they have great promo code to drop the prices down.

Reason I chose this business:

Best deals compare to other competitors

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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