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AmericanMuscle has a rating of 4.4 stars from 6,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 days
28,722 reviews
First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!
I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.
As the title states, I had a good experience with this company. I ordered a spare tire kit for my car, and it arrived within a couple of days after ordering online. I think it was priced fairly. I've seen some of these kits slightly cheaper elsewhere, but I wouldn't trust the quality of their products. What I received will definitely have me considering to order from them in the future. Thank you.
Lots of options! Many parts to choose from. Many vehicles covered
Referred by my brother
Referred by my brother
Purchased as Alternator for 2002 C5. Does not fit. Distance between bolt is too narrow. THE RETURN PROCESS AND ALL THE INFO REQUIRED SUCKS!
Only place that had what was looking for.
Very pleased sounds mean af
I ordered them on a Friday night got them that Wednesday morning got them put Thursday morning like I said mane I'm very pleased 😎
The name speaks for itself
These low life scamming conmen continue to sell products with "get it by" dates and cannot deliver on time. Then they will blame UPS or FedEx or whoever as if the carrier is the one making a guarantee on the delivery date and not American muscle. 5 orders, you idiots have wasted my time and failed to deliver even a single one on time. 5/5 orders late. Either you $#*!s have a vendetta against me or this issue is a lot more common. I am in conversations with my lawyer as I now have thousands of dollars of merchandise sold to me with the false expectation of advanced delivery only to be delivered well after the so called "get it by" date. See you idiots in court.
Tip for consumers:
These low life scamming conmen continue to sell products with “get it by” dates and cannot deliver on time. Then they will blame UPS or FedEx or whoever as if the carrier is the one making a guarantee on the delivery date and not American muscle. 5 orders, you idiots have wasted my time and failed to deliver even a single one on time. 5/5 orders late. Either you $#*!s have a vendetta against me or this issue is a lot more common. I am in conversations with my lawyer as I now have thousands of
Products used:
These low life scamming conmen continue to sell products with “get it by” dates and cannot deliver on time. Then they will blame UPS or FedEx or whoever as if the carrier is the one making a guarantee on the delivery date and not American muscle. 5 orders, you idiots have wasted my time and failed to deliver even a single one on time. 5/5 orders late. Either you $#*!s have a vendetta against me or this issue is a lot more common. I am in conversations with my lawyer as I now have thousands of dollars of merchandise sold to me with the false expectation of advanced delivery only to be delivered well after the so called “get it by” date. See you idiots in court.
Very fast good information good stuff very good experience!
Very satisfied with my order. Fast shipping. 100% recommend
Fast shipping and good quality great service when you talk to them
I like their quality and different varieties of products
Arrived fast. Looks good. Easy install. Completes the rear end.
Returning customer
I was able to return 2 items and was refunded with store credit within 24 hours
Never have an issue so far knock on wood. Still, i'd like to see only quality products. They do sell some pretty cheap knock off that I don't think have any place. Or even in the same Sentence as AM. Always improving keep up the good work.
I never ordered parts from this company.And showed up the day it said it would
The part showed up on the right day.
Delivered on time. No issues. Can't wait to see it installed!
Kid chose it.
Good experience. Received item as described sooner then expected
Cheap parts and has everything my camaro needs
Items delivered fast and were correct. Love american muscle.
Only place to buy mustang parts
Very easy to use web site. Shipping was fast. Parts look good and clean
Great price
Perfect. All went well. The fits great. My brakes are so much better.
Fits perfectly well and looks great. Very Fast shipping
Always have great products
This company will make returns, exchanges and getting your money hell. They make you not even want to build a car. I'm so disgusted by the constant lies I was given about when my refund would arrive and all I wanted was to buy more items from the sight. They sent me an open boxed item that was missing half the equipment and then try to make me keep it. After complaining enough they agreed to give me my money not to mention I paid for one day shipping and it came 5 days later. Two weeks later I've still not received 1 dime from them back.
I placed and Oder with them and ever since they charged me for the order, I have had no real updates. Was supposed ship out 5 days ago and nothing else. Online chat has no real answers and follows the usual script. Said I will be contacted in 2 to 3 days when they may have a tracking number. So, that means they are pushing for more than the time frame given. Cannot cancel because it's "locked in" for shipping.
Products used:
None due to not having them
Purchased a rear window louver for my 16 Dodge Charger. Which was poorly made. I called American muscle on July 4th and spoke with John Patton in regards to having a hardware kit sent out. He assured that I would receive it in a couple days. That didn't happen. I called back to find out it never was sent out and then I was asked who did I speak with. What kind of crap is this? Now they are saying they cant send one out. I asked if I can just purchase the kit and they don't even have it available. Never will I spend another $$$ with American Muscle or promote anything they have.
I am very sorry to hear that.
I have reviewed your order and left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
I ordered 5" cherry red exhaust tips. But only received a mat black tip that was damaged. The offered a refund with the return of my funds in 7-14 days. I waited 7 days for shipping. This is absolutely absurd especially because they had received 6 plus pictures of the item and the box. Highly not recommended
Tip for consumers:
Beware possible scam
Products used:
None
I am so sorry to hear that.
I see you contacted our customer service-
If you have any other questions, please let me know.
Amy
EXT 1257
Got what I needed in time for my re build. Only thing is I spent in two months over $4.000.00 and discounts were what 3% max over whole three orders. Now that I would like to see change. I got what I needed but sorta feel not so important as a customer in confiding into your products. Think about it! Hard earned money and no deals after major purchase, just a survey and still no deal.
Site is very friendly and helps in part chooses for my year of muscle mustang.
Gain trust and grow your business with customer reviews.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
I am so sorry to hear about your experience with your alternator. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy