• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,342
Neutral
95
Negative
329

Instant Feedback

28,722 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,736)

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Reviews that mention popular keywords

american muscle (1964) customer service (1112) shopping experience (374) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user arthurl530
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Fast and accurate service they sent my items fast and shipping was really good

Reason I chose this business:

The best place for camaro parts

Thumbnail of user michaelk4814
1 review
0 helpful votes
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May 6th, 2023

I have ordered many orders from here in a few days. I have a new car. Parts were wrong and I have to do tons of BS to get it returned. Charging me $25 for some returns. This place is not my style. I like to be appreciated when I spend lots of money and potentially much more in the future.

Thumbnail of user jasonc2823
1 review
0 helpful votes
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February 14th, 2024
Verified purchase
• Updated review

I was having some issues with the website on my end and service quickly put all my info in manually to make sure my tune was put together in time. American muscle has never failed me

Reason I chose this business:

My buddy has a fox body and recommends this site for all his mustang parts

Good price, decent shipping
January 1st, 2024
Verified purchase
• Previous review

Good priced item and shipping wasn't too bad, got my stuff around the beginning of the quoted days

Thumbnail of user sweetmd59
1 review
0 helpful votes
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December 16th, 2023

Let me start with I have thousands dollars for cars that I've customized for people also we attend alot of car show and they ask me where I get my parts? I always say American Muscle but, I had 750.00 in my basket when I ran in to Robert for a part they I tried every way possible to install! Called him sent pictures he just quit answering me. That's not the end then I sent parts back because they didn't fit and they changed me 83.00 plus shipping for return. I promise you I will never tell anyone about this company again and when I go to car show if anyone ask I will tell them about my experience! It's to bad because I have customized several cars but will definitely find another place now! We just had a car show that had over 400 car's and I will tell everyone! The owner should be more involved!
*******@aim.com

Products used:
Car parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience.
Thank you for reaching out.
Please let me know if you would like to discuss your feedback.
I would be happy to speak with you about it.

Amy
EXT 1257

Thumbnail of user davids12059
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Ordered 4 new rims for 2003 Cobra they look great thank you American muscle

Thumbnail of user kendricks37
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

First time buyer from site and plan to get more product's in future for my vehicle's.

Reason I chose this business:

Was brought up to visit throughout friends.

Thumbnail of user jorgev334
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

There were a missing piece in my exhaust purchase.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear that your exaust was missing a clamp. I have reviewed your order and I see that we have already sent this replacement piece out to you and have emailed you with the tracking.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user tullyh3
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Shipping date changed. I think waiting a month for an item is ridiculous

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hey! Thank you for reaching out. I am very sorry that your Floor Mats took a little longer than expected to ship. I have reviewed your order and I see that they were delivered to you already. I have left you a voicemail. Please feel free to contact me if you have any questions or if you would like to discuss your experience.

Amy
EXT 1257

Thumbnail of user masonb158
1 review
0 helpful votes
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June 3rd, 2023

I ordered the entire front break kit. Half of the kit arrived when it was supposed to, the other half is now 5 days late. Called to see if there was any reasonable explanation or remedy. I received no explanation and was offered a 10 dollar voucher... which I declined. The shop has been holding my car for a week now waiting for these parts...

Products used:
PowerStop front brake kit

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I apologize for your experience.
When items are ordered they ship out of our warehouse closest to you that
Has them available. Sometimes this means items on same order ship from different
Locations and in different boxes.
I hope this helps.
If you have any questions, please let me know.

Amy
EXT 1257

Thumbnail of user payamk2
1 review
0 helpful votes
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February 24th, 2024
Verified purchase
• Updated review

Overall, I am very pleased with the experience. I am a little disappointed that when I purchased my product the $10 credit I had on my account didn't apply.

Reason I chose this business:

Product selection and value.

Good prices and great service
December 20th, 2023
Verified purchase
• Previous review

I received my parts promptly and in great condition. Thank you!

Reason I chose this business:

Good selection and prices

Thumbnail of user justins1590
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Have used American muscle for a while, only real complaint is the website bugs out sometimes and at-least for me whenever i click on an item it automatically adds it to the cart sometimes in quantities of 1-5, which could cause unwanted purchases and its just a bit annoying. Also this is my second time ordering brake pads from here, and the packaging has come a little damaged both times with the grease bag exploded all over the box. Its not a big deal, pads and hardware look to be in good condition but just something to note.

Thumbnail of user josephs1401
1 review
28 helpful votes
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October 12th, 2020

I originally bought a optima battery from this company and it was defective. They asked asked me to package it very well and send it back, so I did just that. It costed an additional $10 and my time. They then send me a package that Literally looked and sounded like it had been ran over by a truck many times. So I took photos of it prior to opening it and soon as I open it I see they didn't take the time to properly package the battery how they asked me to do with the defective one. The battery was badly damaged and broken. I contacted them immediately through email and phone and still haven't gotten confirmation that it will be replaced. The customer service was awful, the girl didn't know what she was doing, took forever and still no resolve. This has costed more money out of my pocket and hours of my time. Do Not Order from this company! Worst experience ever.

Thumbnail of user travist418
2 reviews
0 helpful votes
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April 4th, 2024
Verified purchase
• Updated review

Very easy online shopping, always has merchandise in stock, check out process super simple, product is packaged well and shipped as promised

Quick and easy
November 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good value, easy navigation didn’t say nothing to turtle

Thumbnail of user tobyk60
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Nice product would recommend getting sounds good and looks good under the hood

Reason I chose this business:

Good review and nice looking parts

Thumbnail of user richardr4063
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Absolutely awesome fast shipping and the fit and finish is perfect! Thank you!

Thumbnail of user robertf3726
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

Was not aware that the payment options were credit card, pay pal or affirm. Once I added up the total price on 4 items I went to purchase a money order to my dismay when I attempted to call in to find out where to mail my money order for payment did I learn that the catalog business has changed and no longer allows for mail in orders. Some of us old school people do not take so kindly to change. Especially those who prefer to pay in cash for items without a banking surcharges, fees interest which benefit only the banks not the consumer

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback.
I apologize for your experience.
If you would like to discuss your review-
I would be happy to speak with you about it.

Amy
EXT 1257

Thumbnail of user russella336
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

The tail light covers are great, but the headlight covers do not fit as advertised. A waste of money. Customer service was extremely rude in answering questions; he just wanted to push more sales on me. It was probably the last time I will place an order from AM.

Reason I chose this business:

Because It is usually good products that do what is expected. The headlight covers I ordered are trash and do not fit my car as advertised

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear about your experience.
I left you a voicemail-
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user lynnw534
1 review
1 helpful vote
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January 7th, 2022

I purchased a hood scoop a couple years ago, I drilled 4 holes in my hood to mount it as the instructions said. Well going down the highway it failed in one corner, and almost flew off because the product failed. Dont by there junk they don't stand behind what they sell, very dissatisfied.

Tip for consumers:
A discount that is a real discount.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dakotar71
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

It was great shopping for parts the past year or so it's been easy and enjoyable looking for parts for my vehicle.

Thumbnail of user jacobg576
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

I was able to get everything together with wheel bearings too in about 5 hours. Everything fits nice, but there are specific pads for each side they do not tell you. And don't forget to bleed both master cylinder valves(just so you don't waist fluid like I did)

Thumbnail of user scotts3754
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Online shopping is wild. Not a big fan. But they made it easy. By not suggesting other stuff on purchase page. Liked that. I will do it again. Chin spoiler, short throw shifter. And eventually heads cams and better things.

Reason I chose this business:

Becouse they have all mustang stuff. For all the years I have and all the years I love.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback!
That is great to hear.
If you have any questions, please let me know.

Amy
EXT 1257

Thumbnail of user paulf2084
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Bought it, Got it, installed it, drive the hell out of it!

Thumbnail of user tracyj517
2 reviews
0 helpful votes
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April 26th, 2024
Verified purchase

Great products, fast delivery, great customer service

Thumbnail of user petert1354
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

Your site is well organized with a ton of great items ranging from simple cup holder accessories to supercharger kits. It's easy to narrow down by vehicle and category and the shipping was fast. Will purchase from here again.

Reason I chose this business:

I found the site in an online search for mustang accessories and was impressed with the selection. I chose them for price, selection and speed of delivery.

Thumbnail of user leee316
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

I love the way you guys handle where my parts are located after my purchase. I just click on your email and can find out all the tracking information and when it will arrive. This gives me confidence to buy more items from your company.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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