• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,344
Neutral
94
Negative
329

Instant Feedback

28,714 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,733)

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Reviews that mention popular keywords

american muscle (1964) customer service (1112) shopping experience (374) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user lyssas6
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

I ordered new wheels and tires for my 2009 mustang and once I had them installed we realized that there is paint chipped out of the wheel well in a very noticeable spot, that's not the part I'm disappointed about. I'm disappointed in the fact that it looks like someone took a paint pen and tried to fill it in and said ok looks good enough and sent them out. If I'm gonna spend almost $1500 dollars on something I expect it to not be damaged when I receive it.

Reason I chose this business:

I thought they had quality products but I might be wrong.

Thumbnail of user gregoryw743
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Placed my order for 4 wheels and tires o Wednesday and received them on Friday. Very pleased. Quality appears to be quite good.
I'm just wondering why there are no instructions for the new TPMS sensor.

Reason I chose this business:

Mucho Mustang parts. Only place that had wheels similar to American Racing Torque Thrust in a 18 x 8 size.

Thumbnail of user johnd1466
1 review
0 helpful votes
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April 19th, 2018

Purchased 2 bullitt Anthracite wheels from American Muscle what I received is garbage parts made in China, had to use triple the weights to get the wheels balanced and the car still vibrates at high speeds.
Avoid this company

Thumbnail of user bobr23
21 reviews
85 helpful votes
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May 3rd, 2013

100% Mustang parts and accessories. Great company from Malvern, Pennsylvania. I've bought thousands of dollars worth of stuff from them and never had an issue. Everything is FAST - FREE shipping & no hassles if you gotta talk to a real person on the phone. They know their sh-t when it comes to Mustangs. They even send you free catalogs specific to the year Mustang you own. COUPONS too. ($5 - $10 off) I ordered 4 racing tires mounted & balanced and filled with Nitrogen. UPS dropped them off in 2 days. All 4 packaged in seperate boxes and Free shipping. Can't beat it. Wish I had more money to spend. Makes me feel like a kid again.

Thumbnail of user davide1633
1 review
2 helpful votes
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August 17th, 2021

Do not ever use this $#*! hole of a company! They are dishonest and their customer service... $#*!! What customer service!? They sent me a box of used parts that they advertised as "like new"( throttle body, air intake, and screws) it also included a Ford performance programmer with no codes included and dented. Check the pictures below. I also found an RMA code in the box where someone returned these items as defective. Then I had to wait two days to get a response out of them, because they wouldn't return my call immediately. So now my money is tied up with these jerk offs! Stay far away from this company... I'd rather use a company that values their good customers and is honest. American Muscle can $#*! off!

Service
Value
Shipping
Returns
Quality
Thumbnail of user yunggs
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Good and fast sounds kinda sus and shi but i like how the box was packaged well taken care ima het this hoe mounted since u know mustang things i crashed into a freaking center divider but i did have bad tire so my fault

Reason I chose this business:

Its American Muscle any person with american muscle cars knows these guys i camt name 1 MF that dont knkw these guys like ong

Thumbnail of user genek160
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

As i hoped it would be. Thanks for the work in setting up an online site to review and purchase the items i want. The videos you post on youtube also help but wouldn't consider them reviews necessarily.

Thumbnail of user haroldj234
2 reviews
0 helpful votes
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April 7th, 2023
Verified purchase

The shipment was three days late. One day the FedEx driver actually pulled into our driveway and eventually told us he couldn't find our package. Packages were all over the floor of the vehicle. Said he would be back that afternoon. He showed up two days later. FedEx is a terrible unpredictable delivery source for our area. I would gladly pay more to have UPS as the deliver. They are very reliable.

Reason I chose this business:

I now own a older model Mustang. Like the service.

Thumbnail of user rickybobbyo
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Asked for an 87 Performance tune and a 91 Race tune. Received my files in only two days. Biggest difference is the pedal feel on the drive by wire system. I can actually hold the revs at a certain RPM now, no more over or under revving when trying to do a tame early morning neighborhood launch. Much quicker RPM climbing for hard launches and the increased sensitivity in the pedal makes it easier to drive aggressively but it's not super sensitive like Track mode in the S550 cars. The 87 is basically just about the refined pedal feel but the 91 advances the timing and further increases pedal sensitivity for some really fun times. Overall I am extremely pleased. They really nailed these tunes, they are way easier to drive than the wonky factory tune.

Reason I chose this business:

Great selection and support

Thumbnail of user eliseg76
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

We just received our covers today and we love them! So easy to install, it took at the most 10 minutes and my teenage daughter was able to do the install herself, even with her extremely long nails. :)
They are very professonal-looking!

Reason I chose this business:

I chose American Muscle as a recommendation from my firiends in our Mustang Club, and I love the variety of things offered on the site for Mustangs!

Thumbnail of user benniec40
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

I had sooo many questions about putting together my own wheel and tire package and when I called, Jason answered every last one of them. He sent me the quote and made sure everything was good before ending the call. Jason if you see this, thanks again brother you were extremely helpful.

Thumbnail of user cmcrizzlep
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

I have ordered quite a few things for my car from AM. I've never had any issues with shipping or service. A few times I've even ordered stuff that they said was out of stock and it would be back in stock in a few weeks and the items have showed up a few days after I placed the order. It's always quick and easy love it!

Thumbnail of user nolann14
1 review
7 helpful votes
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May 5th, 2020

I did one of their promos where if you spent 200.00 or more you would get a 50.00 coupon on your next purchase of 300.00 which I planned on using, instead I got an email stating Use below code at checkout starting on 5/3/20:
And while at the bottom saying, "No Coupons left" which meant I got absolutely nothing for it or no options on my purchase which is fraud and false advertising. Id think twice before you fall for that.

Quick update, after I filed a complaint with BBB and the FTC I did get my 50.00 back, so it pays off to take action, be safe.

Thumbnail of user tylerr690
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

I called in and spoke to Jared about an air ride system. He verified my vehicle to make sure everything will fit and assured me of a delivery time frame. Couldn't have asked for a better experience. Thanks guys I will definitely be buying from you again!

Thumbnail of user davidk2536
1 review
2 helpful votes
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August 5th, 2021

From beginning to end has been a nightmare. Creating a account with them was impossible after 3 days and several calls ro customers service they finally figured out the issues. Then I ordered a intake waiting 3 months for it and when the finally had some on stock they sent me a used on that was missing hardware from a open box. They tried to pawn it off ad new. I can't believe my level of frustration with these guys and after this is resolved I will never be buying from them again. Even if they're the only ones who carry the part naaa I'll get a different part. Never again.

Tip for consumers:
Make sure they have it in stock and no open boxes or you might get a open box anyway. Or better yet use a different site.

Products used:
Still waiting

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewn698
1 review
1 helpful vote
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May 11th, 2022
Verified purchase

Would love to give a full review but my order never got to the shipping process. Got a call from customer service stating it was on a security lock and to verify all my information. Tried telling me I had to call my bank to confirm what my billing address was. Then told me that their system wouldnt let them ship because the billing and delivery addresses were too far away from each other. Whatever system they run their sales on needs to go because this is the only time Ive EVER had this issue buying online, even when living overseas. Very disappointed.

Thumbnail of user scotts762
1 review
2 helpful votes
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March 20th, 2019

I have placed many orders with American Muscle and they screw up more times than not. Their worst is their shipping. They collect money and guarantee arrival dates and more times than not they miss the date. VERY poor customer service and a total lack of integrity. Will NEVER order from them again

Thumbnail of user cixkop
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

For being my second time ever ordering off this website it has been the best and by far the fastest experiance I've had and to find what I was looking for was so easy would 100% buy something else later on!

Thumbnail of user armandod64
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

So I own a 2020 5.0 found a video on how to install it was super easy other than the rust that built up from the Rainy weather. My rotors were really seized up big tip keep a lot of anti-seize and WD-40 other than that super fun and work like a charm

Reason I chose this business:

It always has what I’m looking for! Great deals and Great shipping!

Thumbnail of user davidr4587
1 review
0 helpful votes
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April 4th, 2022
Verified purchase

When I ordered BMR products from the AM website,,, one part of it said that the items were sold as pairs however, another section showing the same part as being sold as "each". AM needs to hire a professional team of experts to redesign their website to make things more understandable. There any many issues with the site. I still however, like to spend my money there!

Thumbnail of user kenj314
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase
• Updated review

I bought the Mopar Pedal Covers; Stainless Steel 2018 Challenger SXT w/ Automatic Transmission. They arrived quicker that expected. The directions included are useless and the gas petal was a simple snap on and took a minute to install. The break petal on the other hand was a nightmare. This kit should included the correct tools to install this part. I finally found online that using paint can openers did the trick an hour and half later! Overall the new petal covers look great! It would be also nice for you to offer discount codes at check out.

Reason I chose this business:

You had the part I needed for my challenger!

It would be nice for you to offer discount codes at...
November 25th, 2022
Verified site experience
• Previous review

It would be nice for you to offer discount codes at check out.

Reason I chose this business:

You had the part I needed for my challenger

Thumbnail of user aidans70
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Driving on highway back to my house from my girlfriends when I hear something scratch my car. Turns out my splitter broke off I got a week ago, with ease. It was on tight and somehow manage to snap in half.

Reason I chose this business:

Best parts for my car.

Thumbnail of user donw432
1 review
2 helpful votes
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May 11th, 2021

I will never use AM again for any part. Bought a set of tires and rims for a five lug conversion on a 89 fox body. AM offered free mount, balance, and shipping... Good... except failed to mention that if the tires are mounted they will NOT accept a return. The wheels did not allow the center hub to seat properly keeping the wheel 1/4 inch off from the disk flange... the response from "customer service" was well you should have called to check proper fit. However the on line process for sales did not mention the return policy nor the fit issue. Promise that I will never spend anouther nickel with this company. I also promise to tell everyone about this poor, awful, non helpful, BS excuse of a company.

Tip for consumers:
Don't buy from this company.

Products used:
Wheels and tires

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterk1663
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Got a email saying my skirts were available. So I ordered them as I am in Texas for 3 weeks. But they weren't. Got 1 part and called was told they're not and they can't help me as I have a week left before I leave. Ask if I could fast track. They said no. Now either I cancel or order from Canada from someone else. Poor service. Their mistake.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback.
I see your items have shipped.
If you have any questions, please let us know.

Amy
EXT 1257

Thumbnail of user timg926
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Was just casually browsing some parts with zero intentions of buying anything. Stumbled across 3 great deals on parts and couldn't pass it up. I will be browsing more often. Shipping was fast as well.

Reason I chose this business:

Best selection and prices

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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