• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,344
Neutral
94
Negative
329

Instant Feedback

28,712 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,733)

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Reviews that mention popular keywords

american muscle (1964) customer service (1112) shopping experience (374) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user troys435
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

I received my cover late but was refunded shipping. The product box was cut through with a razerblade. I inspected the cover didn't notice any damage. I'm guess this happened prior to shipping from someone opening up a pallet of covers. Definitely not ok

Thumbnail of user jasonb3000
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Ordering was easy, shipment came early. I figured the replacement stripes I ordered might be a little smaller or shorter bc of several reviews (in general not just American muscle). The hood stripes are more shorter then expected. The trunk stripes look good but the spoiler stripes are wider. Wish I would not have ordered.

Reason I chose this business:

Thought my stripes I ordered would be good but there not

Thumbnail of user timw1118
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

I was really nervous I had to go through the dealer to get brake and rotors which would have been a little over 2k out the door. You guys saved me over 1700$ with this product. These brakes and rotors fit my 392 charger like a glove. Can't believe how much I saved.

Reason I chose this business:

Just searching the web for after market breaks and rotors for my 392 charger.

Thumbnail of user wallyt20
1 review
0 helpful votes
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September 8th, 2023

Called yesterday and was told and lied to again that they would be delivered today, no delivery today so called again and was told out for delivery tomorrow. This company is a disgrace to the automotive parts world, all they did was make mistakes and then try and lie their way out. Never ever will I use American muscle, call rock auto lot better customer service and more reliable company.

Products used:
Shocks still waiting on struts 11 days waiting

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear that.
I see you have spoken to our customer service.
If you have any questions please let me know.
I would be happy to discuss your experience with you.

Amy
EXT 1257

Thumbnail of user nishanthk2
1 review
3 helpful votes
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May 6th, 2021
Verified purchase

I ordered Brake pads and rotors. The brake pads were such bad quality, they broke the retraction springs right outta the box. For something as important as brake systems, they have really bad quality. They refused to compensate me for the labor charges I had to pay which costed more than the kit. They asked me to ship the thing back, but I lost the little spring and now I have to buy a whole new set.
Horrible product and horrible customer service.

Thumbnail of user gregp568
2 reviews
0 helpful votes
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January 23rd, 2023
Verified purchase

This site has everything you need! The parts are high quality. Shipping is quick and easy. The customer reviews and ratings are very helpful in making a decision. Having the ability to view the modifications installed on identical vehicles is great. The video libraries make installing the parts a snap!

Reason I chose this business:

Everything I needed, all in one place.

Thumbnail of user jacobb994
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

I paid extra for 2 day shipping but still ended up getting my parts 5 days later. Wasn't the end of the world but still kind of frustrating when you pay extra to get something sooner. Overall I received my parts and everything is fine but just for future reference to anyone ordering you may not receive your parts on the day you're expecting even if you pay extra to have it sooner.

Reason I chose this business:

They had the parts that I wanted.

Thumbnail of user ricos38
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

I have ordered for my 2013 dodge charger and my 2016 dodge charger like everything!

Thumbnail of user jenr20
1 review
3 helpful votes
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July 21st, 2015

Long story short, I ordered a set of their staggered 19" AMR wheels and 3 out of the 4 wheels came scratched. I called their customer service department and it was an argument battle for 45 minutes between their rep, Nate and "supervisor", Tony. After a complaint to the BBB, I'm still not satisfied with their solution for touch up paint reimbursement. It's a shame of all the thousands of dollars I loyally spent for a company to treat their customers like garbage. Never again!

Thumbnail of user adrianb468
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

I love the look of these side skirts, can't wait to install them. There were a few nicks and minor chips but it won't be too big of a deal since they need to be wrapped. The side skirt's packaging did say Vicrez but these side skirts were cheaper on AM than off of Vicrez so I find that a bit strange but not complaining.

Reason I chose this business:

Great variety and pretty high quality parts. Great prices and tools as well!

Thumbnail of user brianl2266
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

Bought the MBRP cat back street version and love the sound. Good quality for a great price.
One disclaimer that should be added for installation is for convertibles.
After watching numerous videos, it appeared it was straight forward. When I climbed under the car, the convertible has a V shaped rigidity support frame that goes from the rear to mid frame. Studied the problem and finally bit the bullet and removed it. It's held on with 15,15 mm bolts and if you have an impact wrench, it comes off fairly easy.
Once rigidity frame is removed, it is just like the regular de-installation / installation.
The V rigidity frame added about an hour to the process
One last thing, the pipes rest on the frame and it adds to the low volume drone. I will look for heat resistance padding to put between the pipes and frames. Sure that cut down on the vibration.

Reason I chose this business:

Great products at a great price and I rely on the utube videos exclusively for product description and installation help.

Thumbnail of user lesleyd29
3 reviews
3 helpful votes
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February 8th, 2024
Verified purchase

Easy and very easy to find what I was looking for. Always have a great variety of items for all kinds of Ford Mustang's. In addition, always have competitive pricing.

Reason I chose this business:

Needed marker lights

Thumbnail of user genee66
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

Web sight stated item was in stock and ready to ship, ordered several other parts to complete my mod. Received an email that the other parts had shipped, however the main part would not ship for 45 days. Really, having known that I wouldn't have ordered everything.

Thumbnail of user carminet21
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

The purchase workflow was buggy. When I input my Postal Code (I live in Canada, if that matters) the City field was cleared out.
Also the shipping was estimated at $40 for $50 worth of goods, which is a lot. When I finally got to the final purchase screen, the shipping was set to $18, which is much more reasonable. But after I submitted the purchase, the following screen showed $40 shopping again. I'm not 100% sure I would have made the purchase if it was actually $40.
Also the receipt I received in my email made no mention of shipping costs.

Thumbnail of user eldons34
1 review
0 helpful votes
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April 19th, 2024
Verified purchase
• Updated review

Shopping is always easy and convenient with this shop...

Reason I chose this business:

American Muscle is my go to shop for performance modification to my Challenger...

It's quick and easy
April 14th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Ive been a customer for years...

Thumbnail of user eduardom377
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

I got the product and I'm installing it as we speak

Reason I chose this business:

It’s the only place I trust

Thumbnail of user daniels4748
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Love the new remote easy to program¡!@@@@@@@#############

Reason I chose this business:

I have used AM for years

Thumbnail of user lm344
1 review
0 helpful votes
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September 9th, 2021

I'm not sure what the reason for change is with this company. It was super fast processing of orders, shipping, and good customer service. Now, they ship everything with FedEx SmartPost which is the absolute worst, and lie about the shipping time and type. The boxes come looking like they were ran over, beaten to death, and damaged like the actual item. The items are being shipped used or returned, not NEW. The customer service now is the absolute WORST. The CS reps have no idea what they are doing, don't care about the customers or their poor experiences with shipping, ordering, refunds, or that their shipping vendor destroys customer items and lies about delivering items. BUYER BEWARE. And good luck ever getting a refund for their used & destroyed garbage. You can email, chat, and call all you like but they just keep putting you into an infinite loop of saying they will refund your money but NEVER do.

Tip for consumers:
BUYER BEWARE.
I'm not sure what the reason for change is with this company. It was super fast processing of orders, shipping, and good customer service. Now, they ship everything with FedEx SmartPost which is the absolute worst, and lie about the shipping time and type. The boxes come looking like they were ran over, beaten to death, and damaged like the actual item. The items are being shipped used or returned, not NEW. The customer service now is the absolute WORST. The CS reps have no idea w

Products used:
Many car parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user akeems6
1 review
0 helpful votes
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April 23rd, 2021

I spend alot of money at American muscle.com. I buy everything for my mustang there. I ordered an expensive hood from them February10. Got lost in the mail. Second one I order I received April 23. Second one was damaged. Not by the freight carrier. It was a $#*!ty mold. Be careful buying hoods from them.

Tip for consumers:
Good for small parts. Not big items

Products used:
Auto parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user danf1014
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Great deal and pretty fast shipping, many more parts to come.

Reason I chose this business:

They had the parts I wanted

Thumbnail of user amyh827
1 review
13 helpful votes
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September 16th, 2020

Twice I ordered floor mats for a 2004 Mustang convertible. Both times they cancelled my order. I did not ask for my order to be canceled. Both times I simply inquired as to tracking information. I was not upset with waiting for the mats... I do understand shipping has been a challenge during this time. I simply emailed them to ask for tracking information and the very next day (both times) I received an email saying that they cancelled my order.

This is the most unprofessional business I have ever dealt with... They clearly don't read their emails. As a matter of fact it seems that some non-human computer is just spitting out random replies to emails...

We were going to buy other things from this company but we will take our business elsewhere and we will advise others to do the same.

Thumbnail of user jamese1487
1 review
1 helpful vote
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May 5th, 2022
Verified purchase

Tried to cancel after only 15 minutes placing order and said I couldn't because set up for shipping. And did not receive a cancellation email as promised with instructions how to return item... I can understand if it was more than an hour after placing the order but 15 minutes?

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at Ext. 257

I hope to hear from you soon.

Thumbnail of user haroldf537
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

On a Sunday ordered two of an item by mistake. Since it was Sunday their customer service was closed,
So was unable to correct the order. However they shipped it out on Sunday evening, so now I have to go through the hassle or returning the item, and paying for return shipping.

Thumbnail of user annac1417
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

American muscle site is just overall amazing. It tells you everything you need to know about the item, if it will fit your car. They also have it to where you can post your builds and see other people with your same car just different. Super cool

Quality
Thumbnail of user kyler438
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Great products, fast shipping never had an issues. My only gripe is just put a short throw shifter in my 2004 Roush and the shifter did come with a gasket (not a deal breaker they are usually sold separately) but AM doesn't sell the gasket had to go elsewhere to finish the job.

Reason I chose this business:

Great prices, great stock, fast shipping.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback.
If you would like to discuss your review, please reach out.
I hope to hear from you soon.

Amy
Ext 257

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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