AmericanMuscle has a rating of 4.4 stars from 6,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!
I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.
Seems like now more than ever, simple things like customer service, being sure a product is as described, and being efficient and effective. That said, I was extremely happy with my experience, and l couldn't be happier with the parts as well. (I've had this particular Mustang for a week now, and with American Muscles parts and service, it's already my own. Can't wait to order the MP Ducktail next.
The parts and price points. I made the right decision, and will continue to do business here in the near future
Ordered the MBPR cat back black series and couldn't be happier. The videos don't do it justice to the in person sound. It has a deep tone and is just loud enough to have fun, but not obnoxious. Huge tips that look great and the black finish looks amazing. Highly recommend.
Didn't realize wouldn't be able to remove the circuit board from original key. Based on product description sounded like was just simple switch out. However with the 2014 key you can't remove the circuit board so this won't work.
Ordered in past and had good experience
Easy to order and received the package in a timely manner. Waiting to put them on.
Have my charger accessories
What a problem to send product back. Your company sent me parts for a mustang when I ordered for a dodge which was confirmed by a employee named Richy extension 448. Twice he tried to send a FedEx return info and never received anything. Next day I called and talked to another employee and received the info I needed. Went Walgreens and sent it off 12-06-22. Tracking number **************. Hope I get the correct parts sent back as quickly as possible. Charles Murphy. *******460.
Much easier than running to parts store or dealership.
Much easier than running to parts store or dealership.
Great experience every time i shop on American muscle.
I ordered a $75 e-gift card to which there was no shipping fee (orders over $75), but when my youngest son went to order a $50 e-gift card he was going to be charged $50 for shipping so he cancelled his order. To be charged anything for an emailed gift card is beyond stupid.
My eldest son asked for an emailed gift card for his birthday. If given a choice I would have chosen a Canadian company to deal with.
Make sure to update before you install. Other than that it is very self explanatory
Easiest site to use for my car parts
Had a very good experience, got updates on my product during shipping
Easy and helpful description of everything and great shopping experience overall. Got the replacement radiator since the previous one was damaged during shipping, but the new one was packed even better than the first one and got shipped very fast, very happy with the experience and help from AM.
Shipping times and good prices.
Looked at many different sites for a new exhaust system for my Mustang. This looked the best for the money for the DIYer. From what I've read installation is straight with a few skills. Will let you know how it turns out.
My driver side slider order was back ordered and took several weeks to get. Bur AM gave me a discount for the inconvenience, which kinda remedied my disappointment. James Killian was very helpful. Still waiting on the passenger side slider that has been back ordered. It's already been several weeks since I placed that order.
They seemed to have what I wanted.
Ordered the rubber mustang floormats as a gift for my husband for his 2012 Mustang GT. They showed up fast and he loves them. They look nice, fit the car perfectly & are sure to protect the carpet for years to come.
Factory products at a great price!
These will not clear the stock 06 torque thrust style wheels. They rub not only the face of the cover but also they rub the stick on wheel weights. Wish i wouldve known before wasting the money. Hope this helps someone else.
Received my rear window louver for my 2017 Mustang GT Premium California Special. Awesome delivery time. Fits my window perfectly and is a good look for the mustang. Thanks American Muscle for a great product and a great price. A+
Has everything I need in upgrading my Mustang. Great merchant with a A+ rating. Fast delivery and has a great staff that worked through all my needs.
Anything electronic has no warranty unless you buy one. But if you buy one and the item arrives and it is not to your liking or standards. Well you can't return it because its covered by the warranty you purchased.
The website was easy to follow to find a conversion kit from single to dual exhaust for my particular car. Once ordered, the parts arrived quickly and were exactly what was ordered. The installation was completed by seasoned exhaust specialist and he had it done in 2 hours saying "90% of the job was to line up the mufflers so the chrome tail pipes came thru the rear bumper properly". To assure the mufflers were solidly installed and to keep the alignment of the tail pipes, a Ford stock hanger bracket was added to the "new" muffler side, as the kit only provided one hanger.
They understand the Mustang differences by the years to get the correct parts.
Took my money then cancelled 2 minutes later for no reason what was the point of taking my money now I have to wait todays to order the part I need because y'all took my money and turned around and cancelled it..
I apologize for your experience.
I see you have contacted our customer service.
If you have any further questions about this -
We would be happy to help.
Amy
EXT 1257
Thank you so much American Muscle for the amazing products and experience I received with this purchase! I would also like to thank the team@ Bama proformance they sent me several emails to dial my tuner in just right to my cars specs! Overall the team work you have together is what will keep me coming back for more Mustang mods! Your product videos are so great and informative that it was no question on who I was going with when I made the decision to upgrade my Mustang! Thanks again American Muscle and Bama proformance!
Ordered this radiator to replace my prior 'fix'-ed radiator which was replaced approximately 4 months ago - my original replacement was the AM OE basic model with plastic ends which matched closely to the leaking oem version which I had been nursing for a while; 1st replacement started noticeable leak about 2 months after install.
We'll see how this one holds up, but paid extra for warranty and shipping protection for piece of mind.
Install on this one was more difficult in trying to get bolts to align without crossthreading, and with it being all aluminum even the bolt sockets. But made it work...Had to cut off intake manifold retention tab, which wasn't really needed anyways.
Maybe I 'won' the reverse lottery on my original replacement and got a leaker. But tired of feeding and bleeding coolant to environment, and having to swap this out again so soon.
Hoping for the best and at least another 8 years that the ford oem gave me.
Selection of parts, focus on ford mustangs
Went to the site to order a rear cradle lockout kit for my 16 challenger rt. The price was about the same as other sites. It would have been nice if am would have properly advised me that the one piece driveshaft from the driveshaft shop required the cradle kit be installed as well in order to honor the driveshaft warranty. Another item ordered was some headlight trim which I found rather pricey for what it was. After putting the items in the cart and going to checkout the site started buffering and I couldn't pay for my purchase and complete the transaction. At 0548 this morning I was able to get the transaction done while losing a coupon since it expired the evening before.
So I ordered brake pads and rotors for my hellcat. Spent 510 which I thought was a steal. The first time I got a partial order. Called customer service they sent me our a new set. Once I received the new box it's also a partial order. Ironically it's the missing parts from the first order. I called again to let them know. I was hoping since I now have a complete order I can keep them with out any issue. But now I have to return box boxes and wait an additional week to hopefully get a complete order.
Tip for consumers:
Don't trust them
I am so sorry to hear about your experience.
Please feel free to reach out if you would like to discuss your review.
I hope to hear from you soon!
Amy
Ext 257
Purchased a tuner and a tune. When I got the tuner in the mail and put the new tun on my 2017 Mustang all of the lights went out on the dash. When I called back the guy that answered the phone in the tuning area said he was busy and call back. Called back several time finally got a guy that said something was wrong. Said no kidding and I get a different answers from each person I talk to. Then finally got a new tune but I have not put it on after returning the car to stock. These people have know idea what they are doing. This cost me $500.00 plus, and they could care less in as much as they already got my money. Don't let then touch your car and don't let then put a tune on it. Find someone that knows what they are doing because the morons don't, and don't care
Everything I have bought has done great but the rear window louvers. The wind went under and broke it in half on the highway and scraped off the back of my trunk lid and was very aggravating with how much I spent on that plus the damage to my trunk
I don't like the fact that I don't do the packing and shipping. They do of course. It's coming TO me. Yet they want me to be responsible for the quality of their packing and shipping and the reliability of the company they use to ship it. At the end of the sale they ask if I want to BUY insurance to ensure the package they are mailing to me arrives safely. I always insure packages that I am SENDING. It's the senders item until it's in the receivers possession. Just another way to fleece consumers.
I am very sorry to hear that you feel that way.
I see that you have contacted our customer service and
Our representative reviewed shipping assurance with you.
If you have any questions-Please let me know.
Amy
EXT 1257
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
Thank you for your feedback.
If you have a question about your item-
Please contact our customer service.
We are happy to help!
Amy
EXT 1257