• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,344
Neutral
94
Negative
329

Instant Feedback

28,708 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,732)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user bryans1230
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

5 stars, can't beat AM! They leave no rock unturned as to what you're buying or how to install properly.

Reason I chose this business:

They’re the best!

Thumbnail of user luisg746
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Buying at American muscle is one of the best feelings we have. We have no problem accessing, much less looking for a product on the page, AM suggests you keep buying and buying, the only problem I find is not having more money to buy in AM.
AM has it all, great website great store, gladly recommended AM to my friends and family.

Thumbnail of user matthewb2150
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

I relied heavily on AM for my first mustang build. When I lost it, I was devastated. I went with a 4banger. 5 years of sadness followed. I have another mustang. I will always use AM for their service and prompt response to questions

Thumbnail of user orestesr2
1 review
1 helpful vote
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September 14th, 2023

Received a defective part. Called to return it and was offered a compromise. The part is defective and cannot be used. They agreed to issue an RMA. FedEx picked up the package on 8/10. They stated that I will receive a confirmation of the refund once FedEx accepts the package. I did not. I called and the poorly trained representative said he, "can't make any promises." The poorly trained representative placed me on hold for what appears to be purposeful. Extremely poor service. Extremely poor quality. Extremely bad experience.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am really sorry to hear about your experience.
I have left you a voicemail after reviewing your order.
If you have any questions, please let me know.

Amy
EXT 1257

Thumbnail of user michaelj2454
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

Customer service representatives are super! I had an issue with improper parts in a rocker kit. Not once, but TWICE! Customer service addressed the problem and promptly issued an RGA. Unfortunately, the rocker kit was ultimately purchased elsewhere. But this Customer service team knocked it out of the park!

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexanderd434
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Love buying parts for my mustang. Thankyou for good service. Only thing that didnt go well was holes didnt match up with existing holes in mustang and was also given cheap tabs for a heavy part. Other than that everything perfect.

Thumbnail of user kenyonz
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Love the shipping it didn't take long at all for my part to come

Reason I chose this business:

Great options and prices

Thumbnail of user dewaunw
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Love the experience from american muscle, i always have no issues ordering anything

Reason I chose this business:

Good quality and fast shipment

Thumbnail of user gregoryk620
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Quick response Accurate delivery date info
Exact auto match

Reason I chose this business:

The most reasonable on the internet for modern autos

Thumbnail of user georged1166
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

I've wanted this part for a long time. The exchange rate from US to Canadian plus the $50 shipping cost was just too much.
When I learned that my sister-in-law who lives in the US was coming to Canada over the US Thanksgiving weekend I had the part shipped to her and she will bring it when she comes to visit. I look forward to receiving the parcel and putting the part on my car.

Reason I chose this business:

American Muscle has always been “top shelf” for providing excellent parts.

Thumbnail of user anthonym2455
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

I thought I ordered rear wheel liners but received front ones instead. Looking at your site I cannot figure out how to tell the difference when ordering. I can use the front ones, but I need the rear wheel liners bad.

Reason I chose this business:

I liked the products

Thumbnail of user jeffg785
2 reviews
5 helpful votes
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November 24th, 2020

I ordered a complete kit of Z26 street warrior front and rear for my 2017 gt with performance pack. I noticed right away they were sending me the wrong parts and called it to there attention. What I received wast 2 wrong front rotors and 3 sets of front brake pads. Nothing for the rear of the car. I sent everything back and still had to wait for my money back. Now I'm in to this for over 20 days without my money being fully returned. I'm outraged and will never use them again and I have informed all my friends who I talked into using them, not to use them. I asked to speak to a supervisor every time I called and never got to talk to one. I've logged over 10 hours on the phone trying to get my money back.

Thumbnail of user josephc1792
1 review
25 helpful votes
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October 28th, 2020

I order a hood decal that was out off stock for months. I did finally receive it. However as soon as a received it. A hood vent also can to be available. So I called to return the vinyl hood decal and purchase the more expensive hood vent since they confirmed its now available. But a week later a called to get a status on my hood-vent order just to be informed that is out of stock. And I was informed that my return was received and I would only get partial refund since it's their policy. So l am without decal nor hood vent and lost money in all this Crazy

Thumbnail of user aidena26
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

I bought 2 things from AmericanMuscle and I was very pleased with my purchase. I got the next day delivery. I got constant updates on my order status, and I'm very satisfied with my order. I would highly recommend them?

Thumbnail of user hiltont7
2 reviews
0 helpful votes
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December 6th, 2022
Verified purchase

I love American Muscle, I have been a Ford nut forever. It all started back in 1973, my Dad and I raced an original 1964 Thunderbolt. I have love mustang's since then. American Muscle has always been where I go for parts.

Reason I chose this business:

I have always went to you all at American Muscle because the parts are great, the prices are great and your technicians are a great help when you call in. My first was a 1970 Mach 1, I am 64 and my current mustang is a 2005 Mustang GT.

Thumbnail of user jamesk2588
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Ordered a set of rotors and pads for my challenger. Got the rotor installed no problem. Go to put the pads in and they are incorrect. If you make a set for a vehicle you really should make sure they are the correct parts for vehicle

Reason I chose this business:

Price, so my bad cause you get what pay for

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at EXT 257

I hope to hear from you soon.

Amy

Thumbnail of user paulm4876
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

The product arrived within a week of ordering and the product was of good quality. What I'm disappointed with is that the finish on the product was a brushed aluminum and not chrome as was displayed on the website. Also, the product was a little smaller than the side markers it is framing.

Reason I chose this business:

Only site to offer this specific item

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am sorry to hear that.
If you have a question about an item or
Need assistance- Please reach out to our customer service.
We are happy to help.

Amy
EXT 1257

Thumbnail of user richardb5075
3 reviews
0 helpful votes
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October 26th, 2023
Verified purchase

Nothing good except the site of nice-looking parts. Don't be fooled! Had a issue with every single thing i've gotten there and finally feed up after terrible customer services on three seperate communications.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user levanb1
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Amazing quality! I was nervous before i receive my order, because i leave outside US and i re-ship this item to my country, so i can't return or replace item… but i'm really happy with everything and will order agin and again and again!

Reason I chose this business:

Because i don’t want to use eBay anymore (don’t ask why :D )

Thumbnail of user aarons407
1 review
18 helpful votes
  • Send Message
June 24th, 2020

I have bought 1000's of dollars of mods from AM. The shipping is always fast and on time. The product is almost always right on the money. And in a couple instances I had a problem, the costumer service was on it fast and made the problem right with either exchange, store credit, or refund of money no questions asked. Don't know what site the people are using, but the American Muscle I go through is always top quality in all aspects.

Thumbnail of user terrid386
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

The ordering and receiving of the spare tire for my 2016 Ford Mustang was easy breezy. However, the lug nut bar didn't fit the lug nuts on the car. My husband needed to file it down to make the bar fit the lug nuts.

Reason I chose this business:

Needed a spare for the Mustang.

Thumbnail of user johnw7639
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

The Pypes exhaust I ordered did not come with the 2.25 in to 3.0 in. Adapters like it waa suppose to. Do you know who sells those adapters in person? No one. Spent 60 extra dollars at the local auto parts store buying 2.25 to 2.50 adapters and 2.50 to 3.0 adapters to make a ghetto rigged setup so the exhaust would work.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear that.
Please reach out to our customer service if you have any questions
Or would like assistance.

Amy
EXT 1257

Thumbnail of user markb4654
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

I recently purchased the MMD style bar for my 2006 Mustang convertible. I had been wanting to add this to my Mustang project to enhance the looks of it. I had no real need for the brake light portion, so I patiently waited to find one that wasn't Uber expensive. I finally succeeded and will be installing the light bar this weekend. Thanks to all.

Thumbnail of user c.cartolarojr
1 review
0 helpful votes
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July 29th, 2023

After I lost all power to my car With my 15 month old in the backseat. I had my car towed to a mechanic to find out The throttle response sold to me was faulty. Unfortunately, there is no warranty not only did I buy the throttle response I had to buy the programmer to program it myself Couple 100 bucks down the drain. So the best I can do is advise against it also by a loover.That was immediately sent back that junk

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear that!
I see you reached out to our customer service about this.
If you have any questions, please let me know.
I would be happy to speak with you about your experience.

Amy
EXT 1257

Thumbnail of user ibrahima157
1 review
11 helpful votes
  • Send Message
July 16th, 2020

Honestly y'all are a joke and I'm never doing business with an unethical and shady business like this, EVER AGAIN!
I purchased brake rotors for my mustang on Sunday not realizing I ordered the wrong ones. So, the next day I call and they assure me that my order will be canceled and I should see an email within 24-48 hours in regards to the cancellation.
Well, 2 weeks later and these $#*! are still trying to tell me that the vendor still hasn't processed the cancellation. Even though I've called multiple times and your representatives assured me that I should be receiving that email by the end of the day.
2 weeks passed by and I still don't have a refund, still never received a cancellation email, oh and guess what! I ordered the parts I actually wanted on amazon and they got here within 3 days and my car is all done! Y'all suck straight up ima make sure I never do business with y'all and ima Make sure to spread the word and inform people to stay away

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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