• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,344
Neutral
94
Negative
329

Instant Feedback

28,708 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,732)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user petez42
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

The breather tube for the 2021 challenger is on the passenger side of engine. The CAI breather tube connection is on the opposite side. Expect to purchase at least 3 ft of 5/8" hose to complete the install.

Reason I chose this business:

Ease of shopping, quick shipping, cost effective.

Thumbnail of user romanc71
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Wanted to search for a wing/spoiler for my mustang but the dealers were so over priced. Even other if " stores " were to expensive for the oem piece I wanted. American muscle had it for an un beatable price! Happy with them

Reason I chose this business:

Recommendations and just so easy to use.

Thumbnail of user gordond182
1 review
0 helpful votes
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May 10th, 2023

I bought them for a charger wasn't dark like they say i return them like the company says through fedex that they send the return labels to so they claim they haven't received them so they will not refund me because fedex didn't do what they had to correct i've contact american muscle 5 different times and got 5 different lies i wish i could give a minus review because they just lie i will never again deal with them

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffd481
2 reviews
1 helpful vote
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November 12th, 2021

Fool me once shame on you, fool me twice shame on me. This place is the pits. Can't ship the correct order and once the items get to you, they're either the wrong items or the website misrepresented the item. I honestly think this is a SCAM COMPANY. Oh yeah, have fun trying to return your items and actually get credit for them.

Thumbnail of user michelled2385
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

I ordered a spoiler and a front grill. What I didn't know is that I would get a grill with a cut out of a Mustang. I read the description and the reviews, maybe I missed it. After I received the order I had to order a Mustang emblem. The delivery was super fast though.

Reason I chose this business:

First time ordering. You had what I was looking for.

Thumbnail of user richardd1244
1 review
32 helpful votes
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September 4th, 2020

Received parts (Again) It was the wrong part (Again). I called them and they sent me a return label. I dropped it off (Again). I was told it would be 10 business before I would receive. Still nothing. I called them (Again). The guy kept telling he was sorry but nobody put return ticket in and it would be another 10 business days before I get my refund. I've been doing business with them for years but they have really fallen off. They keep blaming the covid-19 for their bad service and delays

Thumbnail of user jamesm8598
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

Bought the SR Performance Strut Tower Brace; Black. The Brace itself was great. The mounting hardware not so good. Installed by instruction provided, with spacers and washers in place, the nuts will not hold Touque. Not enough threads to Tq to 35 Ft Lbs. Had to get steel zinc lock nuts to complete installation.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear that.
If you would like to discuss,
I would be happy to speak with you.

Amy
EXT 1257

Thumbnail of user larryp738
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

Installation of this unit went easy. Except for the garment for the fender adaptor to the fender body. Install as per the video, as I installed the bolt to garment to secure the bottom part of shield. The bolt would push the garment up from the fender. I had to remove the garment and drill through it with a 1/4 " drill bit, replace garment in the fender, and then replace the bolt in the lower shield bracket and tightened the bolt through the the garment to secure the shield. No more problems

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user isaacr122
1 review
0 helpful votes
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April 20th, 2022
Verified purchase

As we all know, the last few years have taken a lot of adjustment. I started modifying my car the first year COVID hit and although I heard my friends horror stories of things getting held up at the boarder(I am in Canada) or not making it to their destination, I decided to continue with my project. AmericanMuscle has been the best supplier for my car parts and they have been the only supplier I have decided to trust with my automotive needs. Shipping all my parts in a timely manner and with care, answering all my questions over the phone, my experience as a whole has been great and I have really appreciated the freedom of being able to shop for these parts online and have them arrive and fit exactly as instructed. Really appreciate the community at AM, keep doing what you are doing!

Thumbnail of user rustyd19
1 review
11 helpful votes
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October 9th, 2020

They placed a item on sale i ordered said item then it was canceled item was sent out to other customers at the advertised price. Contacted and ask why mine was cancelled and got a ugly response and told NO

Thumbnail of user mikes4038
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

AmericanMuscle has exceptional service, I've ordered several parts totaling thousands of dollars and every one of them has been painless! My average 2014 GT in now a head turner with the power to back it up! My only issue is shipping cost, the wheels I just ordered cost 959.96 the shipping cost is 424.10 I understand living in Alaska shipping is going to cost but while everyone else in the USA is paying no shipping cost maybe those of us in Alaska and Hawaii could at least get a discounted shipping rate, I'm sure it wouldn't break the company.

Thumbnail of user johnh7982
3 reviews
0 helpful votes
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September 15th, 2023
Verified purchase

American muscle didn't stock every part I needed for this project. To add the camber plates, you need to replace the torque to yield strut bolts and nuts and they aren't carried. I had to go to another supplier.

Reason I chose this business:

Past experiences

Thumbnail of user davidm7653
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

The plastic brackets that hold the rear louver to the glass have plastic studs on them, with metal nuts. When trying to finger tighten them, they strip. Very disappointed in the quality of this product. The primer that came with the quarter window louvers, that were scratched, was dried up.

Reason I chose this business:

Google search for parts

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user phillips472
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Just ordered and havent recieved anything. Dont know why you want a review before i have had a chance to recieve and install parts. Kinda dumb if ask me. You could be ripping me off for all I know. How about asking again once Ive recieved my parts.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you so much for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user michaelb12154
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Fast and affordable plus the resonator delete h pipe from C&L sounds great

Thumbnail of user dustinp216
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Fast shipping, and good quality, easy to find stuff if the website has it.

Thumbnail of user franciscoh119
1 review
0 helpful votes
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April 13th, 2024
Verified purchase
• Updated review

Amazing product comes with everything you need. Great materials for the price point

Reason I chose this business:

American Muscle made everything so much easier

Best shopping experience
February 22nd, 2023
Verified purchase
• Previous review

Good price and fast shipping. Overall 10/10 would shop again. Can wait to install my new brake rotors.

Thumbnail of user jackm1849
2 reviews
0 helpful votes
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April 13th, 2024
Verified purchase

Fast shipping and product exactly as described. Very happy with this purchase.

Reason I chose this business:

Previous order.

Thumbnail of user graysing
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Easy navigation of the website the entire time and when I got to checkout it was pretty straight forward.

Reason I chose this business:

Affordable and had what I wanted

Thumbnail of user troyu12
1 review
3 helpful votes
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June 6th, 2021
Verified purchase

I bought an Eibach shock/strut kit from them for $550. The Eibach warranty requires professional installation for it to be valid. A month after I had them installed the front passenger strut broke - I didn't so much as hit a big pothole in the time I had them on.

Not only does American Muscle tell me to pound sand and call Eibach, I have to pay for all of the related costs.

I have to now pay for removal of the bad strut, pay to ship the defective item back, wait for the replacement and pay to have it put on again!

They are useless as a customer advocate and refuse to do anything to massage these situations for their customers.

The real kicker is that in Eibach's written warranty they require the distributor to contact them for a RGA, which they also will not do.

Stay away and use LMR or Summit.

Tip for consumers:
If the items they sell you are defective they will tell you to take it up with the manufacturer and be of virtually zero assistance

Products used:
Eibach pro shock and strut kit

Service
Value
Shipping
Returns
Quality
Thumbnail of user cristianm100
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Amazing headlights! Way better then the stock lights that the stang brings of course lol. The only thing that bothers me with my OCD is that at night of course when the lights are on a wall or whatever you can see the bends/ curve of the lights frame on top. Nothing major but the left one and right one are noticeable and they aren't even lol. Like one is lower then the other. But it's still a great headlight

Reason I chose this business:

Amazing site, items are great

Thumbnail of user alm461
1 review
0 helpful votes
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December 24th, 2022
Verified purchase

Very quick service Great products. I did however misread and order one wrong part. I thought I was ordering matte black letters for the rear bumper and actually ordered a lower bumper matte black valance decal. I did not read carefully enough. The add does portray the lettering as much as the valance decal. (WOOPS my bad) I will likely order it another time when I order the Matte black hash marks.

Reason I chose this business:

American muscle has everything I can think of to personalize my mustang. The service is also very good.

Thumbnail of user larryh1670
2 reviews
0 helpful votes
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December 19th, 2023
Verified purchase

Ordered a replacement wheel that was available as a blemished (small ding in powder coat on inner rim). Arrived in nearly new condition, speedy delivery and no problems with fitment.

Reason I chose this business:

Prior purchases were easy and affordable.

Thumbnail of user ronaldb1750
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

After trying two local auto parts starters and both being defective even though one was brand new, i decided to try a PA Starter. It went right in and started on the first try.

Reason I chose this business:

Good selection of aftermarket parts that actually fit and work. Prices are reasonable and shipping is fast.

Thumbnail of user larrya522
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

I ordered the exhaust tip which were supposed to fit my 21 Challenger, but they did not be installed as shown in the install video. I ended up having to take the car to a shop where the resonators had to be cut off and then the pipes extended in order to install the tips. The information should have stated the resonators woulld have to be removed and this was not a do-it-yourself install.

Reason I chose this business:

Prior purchases

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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