• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,730 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,342
Neutral
94
Negative
329

Instant Feedback

28,709 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,730)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user brockg55
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Great product fits like OEM but the only downside is they don't give you enough wire that's hooked up to the LED lights. You have to add additional wire, just to reach the side marker harness or even the headlights.

Thumbnail of user devona53
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Fast shipping, hassle free ordering. I will say the product that I brought did have measurement issues but it was not AM fault. The measurement was off at the time of fabrication. With that being said, it was a pain in the 5hrs to get on! Flowmaster outlaw cat-back.

Reason I chose this business:

Fast free shipping, and the online store has everything.

Thumbnail of user michaelb8356
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Bought these to replace the stock mufflers on my 05 GT. It has some long tube headers on it already so it definitely gave it a more throaty sound and weren't too hard to install. Very satisfied with my purchase!

Reason I chose this business:

Heard they were the best aftermarket company for selling mustang parts and they were right.

Thumbnail of user williamb4483
1 review
0 helpful votes
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August 14th, 2022

So instead of getting grill for mustang in box was side running boards for a jeep- after 2.5 hours still cant get supervisor o address issue - now car apart - un-drivable and they cant get anyone on phone to fix the issue they caused- no repsone other than supervisor will call - now i have to pay for removeal and repalcemnt of bumper just to get car driving again with out a grill- this company is horrible

Tip for consumers:
stay away from this company

Products used:
nothing as instead of shipping a grill for my mustang i got running boards for a jeep

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am sorry to hear about your experience.
Please feel free to reach out and discuss your feedback.
I hope to hear from you soon!

Amy
Ext 257

Thumbnail of user noahb288
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

The delivery was very quick box showed up with slight damage but that's FedEx the parts remained unharmed and seated into my 2000 Ford mustang V6 very well my car has been sitting for 5 years and this company is doing a great job of helping me restore it.

Reason I chose this business:

I received a catalog and loved it.

Thumbnail of user christiana335
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

So far this is a good product, using outdoors while living in my RV, see how it holds up, mostly under shade but bird crap I'm able just to brush that off our spray it off, keeping the Stang looking good

Reason I chose this business:

Cater to OEM Ford parts

Thumbnail of user freddyp42
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Installed the new motor and then used a medicine dropper to fill it with ATF oil type F.
Ran top up and down a few times then refilled more and everything works great. I would fill it with oil before installing motor.

Thumbnail of user miked2245
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

After I ordered my item, I unfortunately clicked on a link to get me another $10. Off Which asked again for another payment. Andrew did a fantistic job to walk me through a resolution to the issue
5 to Andrew. Thank u

Thumbnail of user donaldj560
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Delivery driver put all of my orders on the side Walk out side my house and left it
2100.00 worth.
Could of been stolen.in the city and bad crime area.thank God my nabor seen it and grabbed it for me
Not good

Reason I chose this business:

You have all I need for my car

Thumbnail of user aaronr42
1 review
1 helpful vote
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June 9th, 2017

From my orders randomly getting cancelled to not getting the shipping i paid for. Then getting the wrong orders. I don't know how they stay in business. Then they send me an extra item i didn't order and tell me i have to send it back. Now i have to make an extra trip to the post office because they mest up and i still haven't got everything i paid for yet. I asked several times to speak with a manager and they said its not possible because they are too busy. Its insane how they are still in business.

Thumbnail of user robertk4033
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Haven't installed anything yet but the parts appear to be correct and came timely at a fair price. The options for levels of quality and performance were astonishing for such early models.

Reason I chose this business:

Good YouTube videos.

Thumbnail of user danielb1536
1 review
8 helpful votes
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January 27th, 2021

They told me the hood was in stock, which come to find out wasn't. Waited 5 months for it. Then when it arrived it wasn't complete. Waited for a replacement which i never recieved. Was told it was on its way which was a lie. Finally Been asking for a refund which i been getting the run around. Very unprofessional!

Service
Value
Shipping
Returns
Quality
Thumbnail of user keithv202
1 review
0 helpful votes
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September 7th, 2022
Verified purchase

Easy getting the Roush axle back on, the stocks were a little different. Had to remove the bracket, whose bolts are a little difficult to get to, to remove muffler. They would not clear the pipe after removing bell clamp, could not slide forward to get out of the hangers. Put the brackets on the Roush first, then bolted back up. Roush fit great and sound great!

Reason I chose this business:

Past experience, service, quality products.

Thumbnail of user toddw733
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Great buying experience for wheels and tires. Thanks

Thumbnail of user steveh3018
1 review
1 helpful vote
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July 31st, 2022
Verified purchase

I ordered a Mantic clutch. Site said " That the clutch was in stock and would ship in 3 - 10 days". Come to find out they had to place the order to Mantic and wait on them to ship it. Looks like its now 2 weeks out. Had I of known that, I would of went with another company to place the order or just place the order with Mantic. If I get the part sooner than the 10 day mark and Ill change my rating.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!
Please feel free to reach out if you would like to discuss your feedback.
I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user westonc41
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

I ordered a set of BBK headers for my 2004 Mustang V6. I received them in a timely manner, although it was longer than AmericanMuscle said it would be. I took the parts to my mechanic and received a call later from the shop stating that BBK/American Muscle had sent me two driver's side headers rather than a pair. I never thought to check for something like that; at roughly $450 for the pair, I shouldn't have to. I will say that AmericanMuscle did a great job of handling the issue and immediately shipped out a replacement. However, my car ended up sitting in the shop several days longer than expected. I'm not sure if this was an AmericanMuscle or BBK error, but the quality control should be better regardless.

Reason I chose this business:

AmericanMuscle seemed to have the largest selection of parts for my car.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear about your experience.
I am happy to hear we were able to assist you with this.
If you have any questions- Please let me know.
I would be happy to help.

Amy
EXT 1257

Thumbnail of user jimc111
2 reviews
1 helpful vote
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September 24th, 2022
Verified purchase

Ordered 2 items and my paypal account was debited for the full amount of the purchase. Shortly after I completed the transaction, I was notified that one of the ordered items was not available and that portion of the order was canceled. Why advertise an item for sale if you cannot send it? Not sure where my money is on the cancelled portion of the order.

Reason I chose this business:

I have bought before and received great customer service when I had questions with product that I purchased.

Thumbnail of user jasonr2203
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Had what I wanted, gave me a veterans discount, ordered it and it showed up!

Reason I chose this business:

Best price and availability of the part I needed.

Thumbnail of user robertm4239
1 review
4 helpful votes
  • Send Message
March 26th, 2021

Everytime i try to order something, it says in stock. I put it in the cart and it says out of stock and could take weeks to receive it. This has happened countless amount of time. Then you contact them and they say it its stock but to call the sales team to make sure it is. Really? I need to do the work for them?! Thats piss! And getting a tune when you need it... yeah, forget that too. Weeks on that as well. Then you call them and they use the bullsh! T excuse, "im apologize but due to the "Plan-demic" its delayed." Thats piss too! And enough of Justin with his fake smile selling sh! T they don't have. Sick of it, this has happened way too many times. From now on, I'm ordered everything from CJ Pony Parts. Let these scumbags here from American Muscle go out of business!

Tip for consumers:
Circus clowns would know more than the assclowns

Thumbnail of user hershelb14
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Very nice parts i love them all n i will be ordering more

Thumbnail of user michaelk4241
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

I ordered black 5.0 emblem for my 2014 Mustang GT payed for the 2 day shipping and they took almost a week, you refunded that Part no problem. I get the Emblems and they don't match what is on the car, they are for 2015 and newer. That would not have been a big deal but the whole reason I spent $41,00 on them it to get the alignment tabs so make things easier. I already got a set that match the Emblem exact to what is on the car but they did not have alignment tabs. They were like $8.00. The ones I got from you had the tabs but they did not match the hole location on the vehicle, probably match the 2015 model. So I ended using the $9.00 one and eyeballing them and them look great. Just wasted a week using you. I just return the Emblems and hope the refund process goes smoothly

Thumbnail of user ishm2
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Purchase wqs easy and the payment wqs even quicker lol. Delivery took a few days and it came in perfect condition. Took it to the local shop and hot it installed a day later. This thing is strong and it drives like a champ.

Reason I chose this business:

I saw this place has just about everything you need to customize charger of any year

Thumbnail of user henryp400
1 review
0 helpful votes
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October 9th, 2022
Verified purchase

Everything I purchased was as described; I am satisfied with the quality and fit of the items and the prompt shipping and delivery. (The only thing I might suggest is to pack purchased items together better so multiple--and OVERsized--boxes aren't necessary.)

Reason I chose this business:

Had the items I wanted all in one place, and had been told by some of your customers that American Muscle is the best place to go for Mustang parts and accessories.

Thumbnail of user spencerm129
1 review
0 helpful votes
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October 5th, 2022

I have not actually ordered from AM and I will state for good reason. I have spent almost $11K under the hood of my Challenger and in doing research AM is at times 30% more expensive than other vendors. With prices like that the employees must be living it up, or the CEO's have to pay for build after build.

Tip for consumers:
Try any other site much less expensive.

Products used:
None, to expensive.

Value
Thumbnail of user allenp221
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

I dont know whos at fault, but ima leave a 5 star anyway because this is a good company. But when i ordered the bama tuner, they gave me a rubber shock boot instead of the obd2 cable it was supposes to come with. I dont know how on earth anybody could make that ridiculous mistake unless it was processed through a machine. Anyway I hope I get my replacement or the 5 star should be a 2 star.

Reason I chose this business:

Because it's the only available and easy to use website for my Mustang. They pretty much kill off any competition.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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