• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,344
Neutral
94
Negative
329

Instant Feedback

28,704 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,731)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user bendersg
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

American Muscle provides Great products and follows through with World Class customer service. This combination makes them worth the price they ask for their products.

Reason I chose this business:

I saw some installation videos with product installs and demos which lead me to their web site. I absolutely love all the customer project photos and install videos as I install all my mods myself.

Thumbnail of user robertg753
1 review
0 helpful votes
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December 5th, 2018

Site advertises 3-5 business day shipping. Only to receive my order 10 days later. Offered lame excuses on how UPS doesn't work on weekends. Oh really?

Thumbnail of user omdut
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Enjoyable experience. Site was easy to navigate although your search engine doesn't filter well. I specify that I have a 2012 Challenger and it pulls up '15-'22 items.

Reason I chose this business:

Guys on my Facebook car groups said that the louvers you carry are the best. They were in some cases double the price but it’s worth not gambling.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user bryans861
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

My order arrived 3 days before it was scheduled to. Website is easy to navigate & prices are fair. Will definitely be purchasing from American Muscle in the near future.

Reason I chose this business:

Recommendation from a fellow Mustang owner

Thumbnail of user ottisa4
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Timely and very satisfied! Product arrived with no issues. Glossy black handles are a perfect fit! Can wait to order the spoiler to match! Super exited!

Reason I chose this business:

Always been a fan and never dissatisfied!

Thumbnail of user melissac2261
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

I ordered a Drake competition fuel door, it arrived fast and makes my car look great. Very pleased! I will be ordering from here again for other things.

Reason I chose this business:

Many creinds order from here and had very good results.

Thumbnail of user collinw37
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Came as expected. Looks good just wish I knew they didn't come with the fog light brackets like OEM lights. They are super hard to find but I'm sure I'll figure it out.

Reason I chose this business:

Has a variety of parts for all different type of styles vehicles. Can choose what you want and the delivery from the time you purchase the items to the time they arrive is fantastic. Will be shopping here again for sure.

Thumbnail of user thomasc2987
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Said they would be here Saturday, ended up getting on Monday which is fine. Good products, all came with zero damage and good packaging. Already have everything installed

Thumbnail of user ethenp
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

The air intake came early and is really nice. Immediate sound difference. Small boost in performance nonetheless still a boost. Overall great experience!

Thumbnail of user mamnunj
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

High quality product and quick shipping made the shopping experience an excellent one! Highly recommend and will definitely continue doing business with AmericanMuscle

Reason I chose this business:

AmericanMuscle has vehicle specific products that are of high quality and of reasonable price. Very satisfied with AmericanMuscle!

Thumbnail of user craiga321
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

At this time I have not installed my product yet but as for the delivery, my material was delivered 2 days after ordering and it was in A-1 condition! Thanks American Muscle!

Reason I chose this business:

It was the only place I found the item in wanted.

Thumbnail of user davidv1874
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Great savings on sales date. Punched in sales code and received additional cash savings from already marked down items. Very happy that I can move my 1996 Ford Mustang GT project along.

Reason I chose this business:

AM amazing insight and available parts.

Thumbnail of user azeiisa
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

I placed one order on two small items, yet got it shipped separately. So my forwarder from the US charged double. Would've been more convenient if both shipped in one box.

Thumbnail of user rickyb253
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

So far the parts have been of good to exceptional but the prices are a bit high. I wish there was more opportunity for percentage off or coupons of some sort

Thumbnail of user jonathanm903
2 reviews
0 helpful votes
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October 30th, 2023
Verified purchase

I bought a set of front and rear Z23 Brake Pads for my 2019 Mustang. The front pads came first in the mail and were exactly as I expected them to be. The rear pads came a day later and it was obvious that the package had been opened previously. The interior contents were dirty and looked old. Definitely not what I expected but upon further inspection, the pads were in good condition and that's what matters. Installation went fine until I realized that the shims provided for the rear brakes were not the correct ones for the vehicle (too big). I ended up reusing the old shims after getting them cleaned and lubricanted. Aside from that minor inconvenience, the installation went well and I am happy with the performance. My suggestion for AM is to check what is inside the box prior to shipping for accuracy. Overall, I am happy with my experience but it is not enough to get 5 stars due to the incorrect part and a package that had previously been opened.

Reason I chose this business:

I chose AM due to it's excellent customer service and wide selection of quality parts for Mustangs. I have been a customer since I bought my first Mustang in 2010.

Thumbnail of user dougb720
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

The rear muffler delete pipes were fine, instructions not worth looking at. The mid muffler pipes wouldn't line up right. The passenger side wasn't to bad and I was able to get it to work. The driver side was not bent right or something, I couldn't get it to go on, I even beat on it pretty hard. The clamps on both kits are terrible, torqued on them with an impact and the still move. Maybe it's me, I don't know, but I'm not happy with the parts.

Reason I chose this business:

They had what I wanted

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so very sorry to hear about your experience.
Please feel free to reach out to our customer service if you
Have any questions or need assistance.

Amy
EXT 1257

Thumbnail of user ariennee
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

Ordered a specific part for my car, it was a good price, good quality, and came on time. Very nice to send a follow up email I appreciate customer service like that. Would order from here again!

Reason I chose this business:

Best experience ordering from this website.

Thumbnail of user danb528
1 review
8 helpful votes
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August 4th, 2019

Asked for an exchange on a faulty product (not a return)... no help from American Muscle even after jumping through their hoops. Be warned. Look elsewhere for parts and customer service.

Thumbnail of user williamh1032
1 review
0 helpful votes
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March 18th, 2019

Had a nightmare buying a set of rims for my 2011 Mustang from poor customer service, wrong size sent, actually double charging me and not returning it to my bank account till 3 days later. Okay so I give them a second chance a few weeks later on an exhaust system for same Mustang. They have a 15% off St Patrick's Day 2019 coupon but I don't get it till the day after and I CALLED THEM WHEN A $10 OFF COUPON POSTED YET DIDN'T HAVE DECENCY TO TELL ME ABOUT 15% OFF ONE! They refuse to acknowledge it, tomorrow morning calling to have them issue return on damn exhaust I ordered & send back. These people are criminals don't buy from them no matter how good the deal looks deal with anyone else... absolute scum!

Thumbnail of user kennyl45
1 review
3 helpful votes
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November 18th, 2018

Ordered ignition wires for 87-93 mustang they send me 94/95 ignition coil wire is diffrent length. I call them they send me new box. I return old wires. I then orderd another item. They take your money and then told me I was red flagged cause I didfnt mail 1 st box back. I returned it 100 percent. They argued with me kept my money on hold for 5 days. I had to dispute it wirh bank. My customer was very unhappy. Any thing American muscle sells. Summit or late model restoration will have. And will price match. American muscle is a joke and at every nmra I'll make sure I goto there stand and tell them how unprofessional they are and let every customer never to order from them.

Thumbnail of user davidw7529
1 review
0 helpful votes
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February 16th, 2024
Verified purchase
• Updated review

Fast service, and I hope to have the newest magazine for my mustang in my mailbox! Keep up the good work!

Reason I chose this business:

Affordable!

It took only 30 seconds to order
February 11th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Fast delivery!

Thumbnail of user timothyo287
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

The rear valance was oem quality and fit like a glove. I did buy 3/16 wide by 1/8 foam tape to copy the factory piece for water proofing and vibration.

Reason I chose this business:

Quality products and a large selection. I can't speak for customer service since I've never needed it.

Reason I chose this product:

Mp concepts makes an excellent product and the gloss blank was exactly what I was looking for.

Quality
Thumbnail of user corys594
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

Everything comes on time. Just wish there were more or better perks and discounts. I spend a lot of money here and would be nice for it to be recognized.

Thumbnail of user kimw1642
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Still haven't received my order placed it on March 12

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you so much for reaching out about your experience with your recent order for a Front Strut and Rear Shock Kit with Sway Bar Links. I have reviewed your order and I see that you have spoken with our customer service team regarding this order. Please if you should have any other questions- feel free to reach out to me at extension 1257.

Amy
EXT 1257

Thumbnail of user valeriev311
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

My parts arrived early,and were exactly as described.

Reason I chose this business:

They have the parts I need.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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