• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

Write a Review

Overview

AmericanMuscle has a rating of 4.4 stars from 6,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,339
Neutral
95
Negative
324

Instant Feedback

28,664 reviews

106
See all photos
How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,713)

Rating

Timeframe

Other

Reviews that mention popular keywords

american muscle (1962) customer service (1111) shopping experience (376) quality parts (213) air intake (92) sales rep (37)
Thumbnail of user ricr67
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

X-Treme Auto, Truck & Performance LLC ******* Gratiot Ave, Chesterfield, MI ******* *******129.
My exhaust sys was delivered to the above... installers address. I called today July 30th to confirm it being delivered to X-Treme Auto, Truck & Performance LLC and confirmed Yes they received it.

Extremely good, efficient, timely customer service per phone prior to placing my order and I do Thank You for the pleasant experience.

Reason I chose this business:

Price of item purchase compared to other vendors and the Military Discount and come to realize the Customer Service prior to purchase. THANK YOU.

Thumbnail of user daltonc79
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

My rim snapped due to a pot hole i purchased a replacement, i receaved the new rim within 48 hours of ordering!

Reason I chose this business:

I buy all my parts from here, have been for years

Thumbnail of user clintp105
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase
• Updated review

One of the Sec 10 decklid decals did not fit correctly, glad I ordered two of them.
The second one I installed fit just right.
Not gonna bother sending it back for $15.

Reason I chose this business:

Price and availability

AM always has the parts I need for my 06 Mustang gt,...
July 26th, 2024
Verified site experience
• Previous review

AM always has the parts I need for my 06 Mustang gt, AM is my first choice for aftermarket products.

Reason I chose this business:

Price and availability

Thumbnail of user jonathanr1424
2 reviews
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

I was specifically looking parts for my RT5.7 and i was able to fine everything i need and much more! Tha nk you american muscle!

Reason I chose this business:

After searching different companies, they dont have all the parts specifically for my car BUT American muscle did!

Thumbnail of user oliviab715
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Shipped out quickly, super happy! Love the floor mats! Really a big upgrade to the stock carpet mats!

Thumbnail of user philipr644
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

I have always used AM for my Mustang parts. I like the ease of use of the AM site, and the fun I have browsing the abundance of parts. AM always has what I need at a great price. Keep up the great work American Muscle!

Reason I chose this business:

Great selection, helpful reviews, great prices, and useful how-to videos.

Thumbnail of user jodya57
3 reviews
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

I check this site at least 4 times a week waiting to have the money to upgrade me new ScatPack
Thanks everyone

Reason I chose this business:

Order from site several times before always the best prices, and u love that I can see the part in my car before I buy it.

Thumbnail of user jamesk4164
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

I love this place! If I order it I get it in 2 or 3 days! Great products, and staff to assist with your order. Thank you

Thumbnail of user kurtb386
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

I ordered through the Magazine AM book,
Easy enough, all I'm saying is when I ordered the complete tire/ wheel package the skew numbers are not set together, understanding I can read but I ordered the kit using only 1 skew number when 2 is needed A/m should have seen the mistake made they only send the rims and no tire's but they also send value steams and no tires, they never contacted me about the mistake I made, so hadda order tires separately, and now absorbing the cost to mount and balance.🤷🏻‍which the package supply's if done ordered properly.

Reason I chose this business:

1 shop stop.

Thumbnail of user jamesp5740
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

I placed an order after taxes and shipping was over 1600 dollars, this month AM had a deal spend over 1400 dollars receive $100 coupon. I thought for sure I spent enough to warrant the coupon. I didn't know that it had to be before taxes and shipping. I missed it by around 20 dollars. If I new this rule I would have added something to my order. What stinks is I waited for a good deal like this to make my purchase. I checked to see if there was fine writing but I didn't see any.

Thumbnail of user peterm2831
2 reviews
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

American Muscle has the best customer service that I have ever experienced compared to any other company I've worked with. Customer first here, for sure. Keep it up, America Muscle, we love it.

Thumbnail of user christopherb3232
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

I buy parts from American muscle as often as I can. Just wish they would start sending me free stuff.

Reason I chose this business:

Pricing is fair and shipping times are great.

Thumbnail of user jessel563
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

I order wrong parts for my mustang Gt I put in a request to send it back just waiting for the return request

Thumbnail of user cristianm170
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

The knob arrived earlier than expected and in great condition. It also came with these cool American muscle decal stickers

Reason I chose this business:

Always great service.

Thumbnail of user traed3
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

Everything that I have ordered from this site has always been correct & has came very fast to my door.

Reason I chose this business:

Trustworthy

Thumbnail of user garyw2058
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

This product seems to be very effective for sound dampening, it has impressive layers for that. But the cover itself is more like foam. I was expecting a fabric covering to improve the appearance. American Muscle shopping experience was good, however. Easy to order, shipping time was acceptable.

Reason I chose this business:

Your company seemed to have exactly what we wanted for sound blocking.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hey Gary!

Thank you for reaching out with feedback on your cargo area sound deadener mats.
If you have any questions or if you would like to discuss your experience with your mats please
Feel free to contact me at EXT 1257.
I would be happy to speak with you about it.
Have a great day!

Amy

Thumbnail of user brentq18
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase
• Updated review

Online agent knowledgeable and helpful, shipment was split up but arrived on time, however exhaust parts box was damaged. Cold Air intake wa as advertised and easy to install.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hey Brent,

Thanks for reaching out and letting us know how your ordering experience went and how the items arrived. I'm sorry to hear that the box was damaged for the exhaust if you find there is an issue with this item you can setup a return for replacement through our customer portal, that website is Orders.Americanmuscle.com or you can chat into our live chat department. We look forward to your continued business!
Thank you and have a great day,
Allison

'01 Mustang parts
July 8th, 2024
Verified purchase
• Previous review

Very easy to deal with parts tech Ben, he was very knowledgeable and helpful in picking the right parts for my car.

Thumbnail of user georgea1600
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

I mistakenly ordered the wrong one. Sent it back today for the correct one. Was very pleased with the service provided from your company.

Reason I chose this business:

Was looking online and it popped up.

Thumbnail of user toddh1044
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

Received the exhaust tips in a timely manner. They were not scratched or dented. They really pop on my Torred 2023 Challenger Scat Pack

Shipping
Thumbnail of user randalli31
1 review
0 helpful votes
  • Send Message
August 16th, 2024
Verified purchase

Found the best price and ordered my trailing arms. Shipping was almost immediate. And delivery was fast. Just an all around great experience.

Reason I chose this business:

Had what I needed when I needed it.

Thumbnail of user eadams111906
1 review
0 helpful votes
  • Send Message
July 7th, 2024

I ordered a 6-gage instrument cluster in April 2023 for $404. It is now June 27 2024 and still do not have it. They have now decided to cancel the order and tell me to try to order it again at $899. I have called several times in the past year and every time I have, they told me that it would be shipping in a few weeks. The website says it's in stock, the sales team says it's in stock, but service tells me it's not. It is the same part number.

Service
Value
Thumbnail of user kennethb2128
1 review
0 helpful votes
  • Send Message
August 7th, 2024
Verified purchase

I ordered the wrong part. I was treated with most repect, and told the procedures to return the item. Fast easy and quick. I received my refund propley.

Reason I chose this business:

Because of their line of products and quality.

Thumbnail of user melissap2107
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

Didn't know my order came in two separate shipments from two separate vendors but I called and was helped.

Reason I chose this business:

Was told it is the best for mustang parts

Thumbnail of user carlc860
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

The fan doesn't work if Cosmic card overheat it doesn't kick on Put my old one back in it it makes a noise but it works

Reason I chose this business:

I thought American Muscle had Quality Parts but I don't know now

Thumbnail of user michaelv2339
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

Quick and easy to verify vehicle and parts. Lots of choices and reviews to help make an informed purchase.

Reason I chose this business:

Looks like a great value

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

How do I know I can trust these reviews about AmericanMuscle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AmericanMuscle?