• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,335
Neutral
95
Negative
324

Instant Feedback

28,673 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,713)

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Reviews that mention popular keywords

american muscle (1961) customer service (1110) shopping experience (376) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user marcoa271
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Thank you, the products that I bought with you fit perfectly, it is not hard to install them, it is easy

Reason I chose this business:

I love american cars

Thumbnail of user alexandorf
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

Fast and easy found everything i was looking to get for my 2018 a10 5.0
Cant wait for everything to arrive

Thumbnail of user robertj2665
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Very easy to find what I needed & received my order very promptly. I will order again from American Muscle!
Such

Reason I chose this business:

Such a huge inventory of parts & accessories!

Thumbnail of user nancyg2521
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Didn't keep the items sending it back. …… sold the mustang I got it for but I'll buy another in the future.

Reason I chose this business:

Heard good reviews

Thumbnail of user johnpaulg3
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Awesome, experience, with this business, I will do business with this outfit again, thank you for the quick shipping and handling

Reason I chose this business:

Need the part

Thumbnail of user bobbyg194
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

Easy to use easy to search for items and mix better navigation than most sites. Really like the search by model.

Thumbnail of user josephv969
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

I found that the quality of the product was not what I was expecting period it is tissue thin like wallpaper

Thumbnail of user amyd1475
Amy D. – AmericanMuscle Rep

Thank you for your review.
If you would like to discuss, please reach out.
I hope to hear from you soon.

Amy
EXT 257

Thumbnail of user denisn44
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Delivery was made sooner then expected. Packing was good and all items were as ordered and in perfect condition.
Good job.

Reason I chose this business:

Availability, pricing, convenience.

Thumbnail of user johnl6093
2 reviews
0 helpful votes
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April 23rd, 2023
Verified purchase

The delivery of the material was great however I'm still waiting to hear back on the install part of my order.

Thumbnail of user susanm4347
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Very easy to purchase. I bought a gift certificate for my son for his birthday. Printed the gift certificate with the code and it printed out great!

Reason I chose this business:

Because my son purchases items for his mustangs!

Thumbnail of user edwina199
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

The whole experience was great. From shopping online to my parts arriving on time. Everything was great!

Thumbnail of user howardg420
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

I added a new payment method and charged that. You guys charged both of my payment methods and it took a week to get my 741$ back.

Reason I chose this business:

The only place that had it

Thumbnail of user jorgeg389
2 reviews
0 helpful votes
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April 16th, 2022
Verified purchase

The prices are competitive and the shipping times are amazing would recommend for anyone buying *new* parts.

Thumbnail of user nickk692
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

The parts looks amazing, it really start s tk make my car look the way I'm wanting it to look in the future l.

Reason I chose this business:

Amazing service

Thumbnail of user darrellg110
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

As always great products and easy checkout. I've always been completely satisfied with my experience with AM.com

Reason I chose this business:

I don't go anywhere else.

Thumbnail of user stevenc2265
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

FedEx sucks in my area she stuck my packages on the back of my classic muscle car in the rain and left them there

Reason I chose this business:

I love a.m.

Thumbnail of user christianr472
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

I was looking for some rims and saw the ones I wanted and went ahead and contacted someone and they helped out thank you.

Reason I chose this business:

Seems to be the most clean looking site for muscle car parts.

Thumbnail of user robink499
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

The coaster that I got my car didn't fit. They were nice but they were too large. When I ordered it said they would.

Quality
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user nathanm617
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Quick to find what I'm looking for. Very excited. I also got what I ordered in the mail and I'm very pleased, thank you.

Reason I chose this business:

Great prices for great quality products

Thumbnail of user melindac761
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

The ordering process was very user friendly. Received our order in a very reasonable time, and was able to track it the whole time

Thumbnail of user marcost42
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

My experience with American muscle has always been awesome if u need your mustang needs come to American muscle and always has fast shipping!

Thumbnail of user samueld461
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

Parts came well packaged and not damaged at all. Did not take long at all to arrive to me. Good experience as always

Reason I chose this business:

One of the best online aftermarket parts store in my opinion

Thumbnail of user thomasf1899
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Timely delivery and easy ordering process as my previous order of this item came up without me having to search the catalog for it.

Reason I chose this business:

Prior good service

Thumbnail of user demetriusb53
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

My original bumper was lost with no tracking number but customer service handled it very quickly and sent a replacement one within 3 business days

Reason I chose this business:

With a mustang if you don't go with american muscle youre crazy

Thumbnail of user johnw7023
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

They'll suggest the wrong part, send it to you, and then expect you to pay for the shipping cost when you want to return said item.

Reason I chose this business:

I wish I hadn’t

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am sorry to hear about your experience.
I would be happy to speak to you about it
If you would like to discuss it.

Amy
EXT 1257

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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