• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,337
Neutral
95
Negative
324

Instant Feedback

28,670 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,713)

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Reviews that mention popular keywords

american muscle (1961) customer service (1110) shopping experience (376) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user garyc142
2 reviews
0 helpful votes
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September 19th, 2024
Verified purchase

Fit and worked great placing it on brake light. Looks great at night

Reason I chose this business:

Have items that are needed

Thumbnail of user rostanc1
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Got exactly what I ordered quick. Shipping was free and like always price was lowest.

Reason I chose this business:

Anytime I can order something I need or want for my mustang from american muscle, I never hesitate to. The military discount is fair, plenty of sales always going on. They ship out faster than anyone else.

Thumbnail of user jerrym1543
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I purchased a new set of lug nuts. It was a great experience!

Thumbnail of user normank163
1 review
0 helpful votes
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June 21st, 2024
Verified purchase
• Updated review

I've dealt with them and there other related companies and have nothing but good to say. Customer service is awesome. Correct parts delivered on time normally I understand they have no control over 3rd party vendors but most all of them are delivered on time. After spending thousands of dollars with them I will be a repeat customer.

Repeat customer
June 11th, 2024
Verified purchase
• Previous review

Have nothing but good to say about them. I deal with AM and AT for all my customizing needs. Between my wifes mustang and my ranger have spent thousands of dollars with them.oh and customer service is second to none.

Thumbnail of user kevinc3661
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Do you see the louvered taillights in the picture? Thats what I thought I was ordering in the "replacement kit". Instead all I got was the rubbers. I'll never do business with you again.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hello Kevin,

I have reviewed your order for the Replacement Tail Light Housing Seal Kit and we encourage customers to make sure they are reading the description underneath the item to help avoid any confusion when ordering online. We apologize you did not receive what you were expecting and I see the customer service agent assisted you with setting up the RMA. If you require any further assistance please do not hesitate to reach out to us.
Hope you have a great day!
Allison

Thumbnail of user ismaelz9
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Everything is fine, the package is en perfect condition very good quality

Thumbnail of user toddw798
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Had to return part didn't fit. Car already had after market parts

Thumbnail of user jaredh428
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Great shopping experience found what I needed quickly and it had a great price.

Reason I chose this business:

Fast shipping and great prices.

Thumbnail of user dennisa882
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

My shopping experience was awesome and I had no problems with the process, I would definately shop American Muscle again.

Reason I chose this business:

Variety of products

Thumbnail of user matthewg1928
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

They are a scam. 2 weeks waiting for my order. Called them 2 times….yup it's coming. Then nope. They cancelled it due to them pricing it to low. It's still available for sale, but $300 more expensive. Then have nerve to offer $10 bucks for me to reorder it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hi Matthew,

Really sorry about your experience with your order for your CAI.
I left you a voicemail and I would be happy to speak with you if you would
Like to return my call. I would like to try to make this right for you.
If you would like to speak with me you can reach me directly at EXT 1257.
I hope to hear from you soon.
Have a good day!

Amy

Thumbnail of user jeffh2470
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

First off you send me an email telling me my struts are in stock so I order them shows that they are in stock says oh pick out a free gift pick out a free gift then days later you send me an email telling me that the free gift is out of stock so it will be a week or so before the free gift comes in Now it's been over a week and you send me another email telling me that the struts are out of stock and that I have to wait 12+ weeks. This is pathetic. Very very bad customer service.

Thumbnail of user jordant418
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

They got the right parts for you. It's a good place to order from an they fit ur car really good

Thumbnail of user ariell121
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Found the product I needed quick n easy! The install was fairly simple as well!

Reason I chose this business:

I choose em because I always hear they’re a reliable car brand for whatever parts one needs! So I just happened to find the part I needed for my car!

Thumbnail of user gabej32
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Great, smooth process from purchase to delivery. Great product selection.

Reason I chose this business:

Purchased from then previously.

Thumbnail of user joses1629
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

I order these and they came like a week later. I didn't put it in yet but soon I was wondering there are these lil bumps ( burrs) on it I don't know if that's supposed to be on there

Thumbnail of user leond201
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

No complaints. Gets the job done. Good quality and good shipping.

Thumbnail of user mikeb3958
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

It was hard to find the right parts AmericanMuscle made it easy. Only one thing won't send serten parts to me hopefully they can find a way thanks

Thumbnail of user danielw2797
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

The ordering was very easy and the delivery was earlier than expected and planned.

Reason I chose this business:

Great products and accurate information.

Thumbnail of user cristianp100
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Part came in on time and in excellent condition! Thank you.

Reason I chose this business:

Because of the name (AmericanMuscle)

Thumbnail of user jesusr121
2 reviews
0 helpful votes
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September 7th, 2024
Verified purchase

The quality work that goes into this product and makes my camaro sleek and stands out!

Reason I chose this business:

The awesome catalog of mods that I can upgrade to my 2021 camaro LT1!

Thumbnail of user joaquinc70
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

It looks great and easy to install! I'll be buying another so I can change periodically.

Reason I chose this business:

I checked other companies and the delivery was 3-4 weeks. Unacceptable!

Thumbnail of user sargew1
2 reviews
0 helpful votes
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September 26th, 2024
Verified purchase

Didn't receive my order on time will be return the parts back

Thumbnail of user deisyd7
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Great on items and fast delivery. Love to see all the options.

Reason I chose this business:

Because they have a great selection on parts.

Thumbnail of user marianag104
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Fast delivery and item was perfect. I recommend shopping at American Muscle for your car items

Thumbnail of user williamt1351
2 reviews
0 helpful votes
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September 25th, 2024
Verified purchase

Excellent service, well packaged, great product, thank you.

Reason I chose this business:

It had good advertisements.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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