• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    247

Proactively asks for customer feedback

This company responds to reviews on average within 26 days

Positive reviews (last 12 months): 84.5%
Positive
2,345
Neutral
98
Negative
333

Instant Feedback

29,063 reviews

108
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“Terrible”

Isaiah J.
10/3/24

Why I said it's terrible, is because my box came complete destroyed like someone ran sacked it. It makes me mad cause I spent so much money and can't even get a return option. Terrible shipping and service. I've been waiting for my tune and guess what nothing, worst 800 I've ever spent I will not be buying here again?

Reviews (6,877)

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Reviews that mention popular keywords

american muscle (1991) customer service (1123) shopping experience (376) quality parts (212) air intake (93) sales rep (37)
Thumbnail of user conrads306
2 reviews
0 helpful votes
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August 20th, 2024
Verified purchase

I spoke to Michelle in customer service initially for a quote. She was very helpful and did a great job. However the website stated that my product would arrive to me on Saturday 8/10 when I ordered it. I checked tracking today on 8/10 and it said that the package has not yet left the facility. This is very disappointing as I had missed a deadline due to this. I hope that this will ship Monday but it doesn't look as though it will. I have had great experiences with American Muscle in the past, and was hoping for the same in this transaction.

Thumbnail of user rodd132
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

So far I'm very Happy with the products I've bought from American Muscle. I also like that I can review the product by watching a video, it really helps. It's pretty cool that I can type in MY car and then shop for that particular vehicle.

Thumbnail of user js2145
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Same package I bought less than a year ago was almost double the price. That stuff been sitting in a warehouse this whole time and probably wasn't any more expensive to produce and deliver than the last one. Gotta keep those profits up though amirite

Reason I chose this business:

Used previously

Thumbnail of user johnc12375
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I received the Air Filter. AEM, 21-2075DK, however it diameter is to small and the length is an inch to long. I tried to call K&N but its a non working number for advise and return. Please provide me with the correct information.

Reason I chose this business:

Outstanding products and good customer service

Thumbnail of user jasons4069
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Ashley C was great in assisting me with my order. She helped me when I screwed up on my purchase. I wanted to use affirm, but accidentally bought it out right. She corrected my Mis-hap and fixed me up with the right path.

Reason I chose this business:

It was a more convenient route to take. In ordering what I wanted for my car

Thumbnail of user coryk120
2 reviews
0 helpful votes
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August 29th, 2024
Verified purchase

Paid for the extra 2 day shipping and was disappointed, ordered on Monday and didn't receive them till Friday so what was the point in paying for 2 day shipping if it still took 4 days which was the regular basic shipping time. Waste of money

Thumbnail of user kevinp2159
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

I purchased the upper and lower grills from RTR for my 2019 Mustang GT. The order was delivered extremely fast and included everything needed. The fit and finish exceeds my expectations. Highly recommend.

Thumbnail of user tomn906
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

I have been wanting to change out the mufflers on my 2003 mustang and give it a better sound so I ordered the cat back exhaust system. I arrived in two days and now i will install the new pipes. Change the look of the car and give it mush better sound.

Thumbnail of user adrianw299
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Bought the resonator delete H-pipe for my 2018 Mustang GT.

Came in just a few days. Everything included that was supposed to be in there, and no damages.

Installed the h-pipe with no issues, and it sounds great paired with my speed performance mufflers

Reason I chose this business:

Because, who would go to CJ Pony Parts? Hahaha

I’m kidding! I have always had good experiences with AM and it’s just stress free knowing quality comes from here.

One day, AM will sponsor me with some great headlights for my car!

Thumbnail of user thomasb2985
3 reviews
0 helpful votes
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September 3rd, 2024
Verified purchase
• Updated review

Most of what I bought was great. (Price. Quality, Shipping). I bought what I thought, by the picture and description, a new instrument panel with Auto Meter analog gauges in it; when I opened the box. It was a piece of plastic with holes in it! Talk about pissed!

Reason I chose this business:

Most of what carries is decent stuff, I have a lot of updates and upgrades on my 01.

It's always great 👍🏼
August 29th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Why not? They have stuff my pony wants!

I love shopping here, for my Mustang
June 5th, 2024
Verified site experience
• Previous review

I love shopping here, for my Mustang. I couldn't figure out how to get the veterans discount. I am a 26-year, three-war, combat veteran, I turned 55 in Iraq.

Reason I chose this business:

I like the quality of the parts I get from your warehouse. Everything fits, works, and looks great.

Thumbnail of user kentl218
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I have been getting parts and accessories from American muscle for nearly a decade now. They always have fast shipping, great selection and great descriptions. They are my go to when I need parts for my Foxbody.

Reason I chose this business:

Easy to work with

Thumbnail of user matthewm3153
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

I ordered the same strut tower connectors from another 2 letter company. The second time using other company and for the second time wasn't any better. American Muscle made up for the other company with confirmation emails and fast shipping. Something I was missing dealing with other company.

Thumbnail of user isaaka3
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I placed my order for a flow master axle back exhaust, a K&N cold air intake, and a chip for my 2017 3.6l Camaro. Received all 3 items on time and all were great quality. The military discount was great. I already installed all the mods and I'm very satisfied with the results. Have a bit more power and the car sounds amazing.

Reason I chose this business:

I was recommended this site by a friend and after shopping here, I plan to get the rest of my mods from American Muscle from now on.

Thumbnail of user jamesm10780
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Awesome Experience, good service. Called to confirm my order was sent to the right place, as I saw on my end it didn't look like it. There customer service confirmed it was going to the right place and it did.

Reason I chose this business:

Best Car Parts dealer for my Mustang

Thumbnail of user bradleym497
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

I love how they're website is tailored to my exact car year make and model. I did like how i got a monthly magazine but that stopped. Prices are quite high however you get what you pay for and they have top tier stuff.

Reason I chose this business:

Top result when i googled the thing i needed for my car.

Thumbnail of user fancyl4
1 review
0 helpful votes
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October 17th, 2024
Verified purchase
• Updated review

Tried canceling the order before it was processed to delivery but couldn't cancel because I needed to send photos of package. How can a customer have photos of a package that hasn't been shipped or delivered to the address? I decided to just move forward with the order and keep it incase I might need it in the future.

Canceled order
October 11th, 2024
Verified purchase
• Previous review

Tried canceling order before it was shipped I had to provide pictures. The product was not processed yet. Nor shipped. I was denied return

Thumbnail of user danb2026
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Order Front and Rear shocks/structs for all corners of the vehicle as well as lower springs. Left front and right rear shock/struts arrive in 3 days (Friday), Right front and Left rear arrive on Monday- 4 days. Misleading, I understand the shipping from different locations, odd to see the the rear shock which is the same part# for both sides ship from different warehouses/locations. Ordered early on a Tuesday with the assumption everything would arrive on Friday, that is not the case.

Thumbnail of user harveyc154
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Good service. Ordered Power Stop brake rotors and pads. They arrived in 3 days. Great product. As always, a great experience dealing with American Muscle.

Thumbnail of user mikec3310
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

There were almost too many choices for wheels, but with your visualizer, I could see how they would look on my car. I got my wheels on sale, as well as the 5% veteran discount. Couldn't be happier with the price and the prompt delivery.

Thumbnail of user madisonb145
2 reviews
0 helpful votes
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September 21st, 2024
Verified purchase

I placed an order with this company for my little brothers charger. At first it wouldn't go through and I had to reorder. I got all my confirmation emails and that it was accepted. Then I received an email this morning at work saying they were trying to contact me (never received a phone call or email) saying they need more information from me. What else do you need? You have my payment information, my name, the address and what I ordered. They canceled my order since they were "unable to get ahold of me". This is the second time I've had a problem with this company. And after the first time I didn't bother reordering. I have you guys benefit of the doubt and you just take my money and never give me my items. This company sucks and is very unprofessional. Maybe actually do your jobs.

Thumbnail of user cherylc2055
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Didn't use any additional packaging for such expensive orders? I don't understand this. My fog lights came in the Raxiom box all smashed up. Beyond disappointed because I tried installing them anyways and there was an issue and had to return them. Just a waste of time overall.

Reason I chose this business:

Recommended by my son.

Thumbnail of user scarletw6
2 reviews
0 helpful votes
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August 23rd, 2024
Verified purchase

I ordered the Hurst Shifter For my dad's 2021 Dodge Challenger Scat Pack. He absolutely loves it. It is a real billet shifter handle And lives up to the Hurst name. All the products that I have ordered from AmericanMuscle have been great! Thank you for your service and quick receive time. He is happy with his shifter and so am I with all of the other products I have ordered, thank you very much.

Reason I chose this business:

For the name of the company, fast shipping time, the great products, and their guarantee.

Thumbnail of user dylm1
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

When buying expensive parts for your car, you expect those parts to come in a box, inside of another box. Not just the shock in its product box, all damaged and torn. Very lucky that the part itself wasn't damaged.

Thumbnail of user ronaldf450
1 review
0 helpful votes
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August 27th, 2024
Verified purchase
• Updated review

I havent installed yet but from my initial inspection, everything looks good and operational. No dents, although i didnt give it a full check up. Should be installing this weekend, hoping it looks as sick as i imagined it. I wish these parts were a little cheaper but i understand they are quality. Will upload pictures when installed, and then later on when painted

Reason I chose this business:

Quality seems to be important here

Great customer support
May 1st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Had what i needed for my car

Thumbnail of user stevent1561
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Talked with a representative from American Muscle. What a great conversation and I was schooled in the art of taking care of the engine air filter in my Challenger. This filter is has a price that is slightly higher then what I have been use to. But now, understanding the why's and what-for, pertaining to this filter, I am squared away.

Reason I chose this business:

I needed a new engine air filter for my Challenger. The one I had looked pretty dingy and I did not exactly know how to care for it. So I looked it up on the Web and it explained the process in caring for this filter as I can use it over and over again. I did not feel very confident and I decided to hook up with American Muscle and talk with someone who could educate me. All went very well and I'll return to them in the future.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 26 days

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