• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,345
Neutral
95
Negative
329

Instant Feedback

28,716 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,735)

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Reviews that mention popular keywords

american muscle (1964) customer service (1112) shopping experience (374) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user eaona
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

Item arrived in a timely fashion. The ball joints themselves are very straight forward to install. They also come with a grease fitting to allow for maintenance. Excellent product for lowered vehicles.

Reason I chose this business:

I live in America and drive a muscle car

Thumbnail of user gerardk80
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

The Drake door lock grommets are worthless. They have two little strips of tape that I suppose are to mount the grommets to the door panel. Well let me tell you that it doesn't even come close to keeping the grommets in place. I even tried to use Gorilla Glue and that didn't work either, predominantly because the items are stamped metal with no surface area to hold with glue of any type. The bottom line is that I don't plan on purchasing anything from Drake again.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your door lock grommets.
If you have any questions or need assistance with your items-
Please reach out to our customer service.
We are happy to help.

Amy
EXT 1257

Thumbnail of user lindsayw241
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

American Muscle did a great job on these lights. They look great, so much better than factory. It was extremely fast and simple to replace them, just as easy as changing a burnt out bulb, and they were very affordable.

Thumbnail of user justinp481
1 review
0 helpful votes
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March 31st, 2022
Verified purchase

I was interested in a few different brands of cold air intakes for my Mustang and was having trouble deciding on the best one. The videos and reviews that American Muscle provided on each model helped me decide on the intake to purchase. To my knowledge, there is not another website/retailer that provides video reviews on the products that they sell. Great Job! You now have a new customer!

Thumbnail of user juana1054
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Everything arrived on time and early got them installed the same day they came and the mufflers sound amazing

Thumbnail of user cedricr55
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

Overall great experience, I received my order way before expected delivery date. It only took 3 days and that's over the 4th July weekend so really pleased. Also, the packaging is top notch, they definitely took packaging into consideration and how it would be shipped. The Speed Form Chin Spoiler looks great and for the price I figured I would give it a try. I will be getting it installed tomorrow so can't wait to see how it turns out.

Reason I chose this business:

Shopped with them many times in the past and never disappointed.

Thumbnail of user stevenc2257
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

Received unit today, almost had a heart attack box looked like it had been used as a bat!
Took pictures then opened if any other style wing it would have been damaged, hits were in empty areas.
Hats off to the way wing was packed THREE layers of production and the box!
Now to get it painted and on the car!

Thumbnail of user davidl5571
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Found what I needed right away, compared options, did some more internet research and ultimately came back and bought from AmericanMuscle. They shipped right away and we received the product a few days later as expected. Packaging was great (they just labeled the manufacturer's package so didn't add more to throw away).

Reason I chose this business:

Focused selection, don't have to weed through stuff for all the other makes and models out there.
AND they usually have the best prices anyway.
PLUS they have excellent videos comparing most of the other great available options.

Thumbnail of user michaelc7657
1 review
0 helpful votes
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December 24th, 2022
Verified purchase

Just ordered it today said would be delivered by 28 to 30 and my shipping info estimates shipping 12-7 So please dont ask for feedback until after i receive items ordered. Price was nice but after ordered page says back order and when you go back in its ready to be shipped

Thumbnail of user parrishg1
2 reviews
0 helpful votes
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July 8th, 2022
Verified purchase

I love AM, but now you'll get 5 emails for every order asking for reviews and pictures to get stupid $10 off coupons or free surprise gifts. No matter how many times you unsubscribe from the AM junk mail list, you get more with every order placed. I absolutely hate this bull$#*!.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at EXT 257

I hope to hear from you soon.

Amy

Thumbnail of user scottz553
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Weights was being slung around in one of the boxes couple of wheels has 6-8oz, none of the dots match up

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for taking the time to share your feedback with us. We sincerely apologize for any dissatisfaction you may have experienced with your Wheels and tires. We understand that your experience has fallen short of your expectations, and we genuinely regret any frustration this may have caused.
Should you wish to discuss this matter more, please feel free to reach out to me directly at extension 1257.

Amy

Thumbnail of user shauna100
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

This company is the S*** can't say enough good things about them. Cost, quality, shipping time, and customer service all perfect 5 stars couldn't ask for more will be spending potentially thousands more with my projects solely through American muscle

Reason I chose this business:

Love everything about American muscle

Thumbnail of user petero619
1 review
0 helpful votes
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July 25th, 2022
Verified purchase
• Updated review

2 of the 4 rims arrived with damage, having been shipped in lightweight cardboard
Boxes that offered little protection.
By contrast, the lug nuts had multiple layers of protection and arrived in as-new condition.
So far, AM has not been able to provide return shipping labels/customs documentation.
I will return and update this review according to the outcome.

Reason I chose this business:

Great products and info.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!
Please feel free to reach out to me if you would like to discuss your feedback.
 I hope to hear from you soon.

Amy
Ext 257

Everything's looking good so far!
June 18th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Great products and info.

Thumbnail of user kaio2
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Parts came very fast and were of quality. They were also packaged with extreme care. It was my first time buying from the site so I was a little worried but it was all well. Will be purchasing more from AM!

Thumbnail of user dannyh445
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Awful fit cheap product. Center caps do not go all the way down over stud in center. Have to silicone small caps which is a waste. One center cap had half the Velcro gone. Should have been inspected before sent out

Reason I chose this business:

Had bought many products in the past. But am very disappointed with them now.

Thumbnail of user darinc50
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I've purchased a lot of items from American Muscle for my Mustangs. Have only had one thing go wrong and the fixed it immediately. I've chatted with them, asked questions and gotten great answers. You can't go wrong with these guys.

Thumbnail of user vanessah547
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

I ordered because I was looking at arrival time. It's made in China, It's aluminum and so flexible I can bend it with bare hands. It's working fine for now. Ordered a better one to swap as I don't think this will last long.

Reason I chose this business:

Timeframe was better than anyone else.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

If you have any questions about your item-
Please feel free to reach out to our customer service.
You can call or chat in. We are happy to help.

Amy
EXT 1257

Thumbnail of user ronaldp1004
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

Items were priced well and delivered as scheduled. Gas cover was a little wiggly when installed. Fixed issue with by using some weather stripping. Controller works great

Reason I chose this business:

Price was the best and website was very informative.

Thumbnail of user mattf514
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Great experience. Very quick delivery
Product is as advertised.

Reason I chose this business:

Saw on line.

Thumbnail of user angelos185
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Good customer service, good prices.foe good products

Thumbnail of user jeanbernardm1
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Very good merchandise and easy to install fast delivery

Reason I chose this business:

American cars needs a AmericanMuscle part

Thumbnail of user willb509
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

The customer service rep Nathan made this whole experience extremely fast and easy with little effort from me. I been shopping on AM for at least a decade and for the job I needed to get done I expected to be online for at least a hour and half but Nathan made it only 20-25 mins. So thanks to him! However the packaging for the Exedy Mach 400 clutch kit is terrible. I received it with the alignment tool and pilot bearing out of the box because the box was ripped open thanks to the loose clutch inside moving around during shipping.

Reason I chose this business:

The first site I ever bought mustang parts from 10+ years ago. Witnessing the many changes through the years, I will say I'm not a fan of the very little discounts given out now. Its always you have to spend x amount to receive x amount of discount on your NEXT purchase. Its never “hey here’s a site wide discount code” just because anymore. Also not a fan of the dodge and chevy implements, especially Chevy! AM was a STANG site just for us, now its for everybody like public bathrooms. But ill be around peeking in every once in a while.

Thumbnail of user davidj3889
1 review
0 helpful votes
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December 25th, 2023
Verified purchase

I received my GT500 bumper in a timely manner however the box was all torn up and taped back together. Everything appeared to be in good condition. Then two days later, I received another of the same bumper only this time the box was intact. I need to return one of the bumpers and get the purchase price credited to my account. Or you could exchange the bumper for the Cervini Stalker hood item #******* for $869 and refund me the difference.

Reason I chose this business:

American Muscle has a ton of after market goodies at reasonable prices and that allows me to upgrade my 2014 GT COYOTE to the way I want it.

Thumbnail of user brendant55
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

I've been ordering for years from American Muscle, even been featured in their catalog a few times. I've never had a problem with selection, pricing, shipping speed, or order accuracy. Always been happy and will continue to buy from them for as long as I have my Challenger.

Reason I chose this business:

Saw them in a Google search for Challenger parts back in 2019 and haven't stopped since.

Thumbnail of user unsatisfiede
1 review
2 helpful votes
  • Send Message
June 30th, 2013

Ever heard the term "you get what you pay for"?

AmericanMuscle is cheap for a reason. In my case it was because they have awful customer support and will sell you items that they know they don't have in stock. After a month of waiting, I tried to get my money back but they just ignored me.

Eventually, I had to go to my credit card company and have them reverse the transaction!

Buyer beware: americanmuscle was a shocking customer experience and a nightmare to deal with.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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