AmericanMuscle has a rating of 4.4 stars from 6,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!
I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.
Worst experience I have ever had shopping online and I am shop a lot. Completely disrespectful with customer and I am the type that is patient and understanding, but they surpassed the level of supreme incompetence (the type you see on those fake chinese online stores that have only one person behind the computer doing everything). All of their customer service personnel do not communicate with other sectors of the company, that means they will say things to you that are not even going to happen. On top of that, they change things on the fly, send emails contradicting previous emails, etc. a crazy mess. I have never seen such amateurism in a company before. Worst decision to spend $700 on American Muscle, learned my lesson, NEVER AGAIN. They have great videos on youtube and good website layout that lures you into thinking it will be a good company, but it just a great headache and a money grabber. I hope you read this review to not make the same mistake I did.
I felt that the selection offered by AmericanMuscle was better than some of the other aftermarket websites. I love that there is an installation video for each product, and photos submitted by actual purchasers of the product. I am very happy with the chrome shifter knob that I purchased, but it does get extremely warm inside the car on a hot day.
Just lucky, I guess.
Ordered brake caliper covers for my challenger. It turned out they don't fit. Contacted American muscle, they said I need double piston ones, which were out of stock. Was told to order another set, another 200 bucks, and wait for them to come in when they became available. Waited six moths, for the correct ones to come in. Had them put on, now trying to return them i'm Being told that the order is expired, like it's a loaf of bread! Mind you I had to wait six months because THEY didn't have the correct set in stock. Cheats and thieves!
I've purchased many wonderful items for my 2012 Mustang from AM. I have never been more excited and extremely happy with all of my purchases! I love your products!
They have all of what I need for my car.
I ordered a set if rims for my car, and it got delivered earlier than expected in one piece. Also, when I was trying to contact them, it didn't took a long time for an actual person to help me get what I need.
I placed my order without a problem and my spoiler was delivered to my body shop a day early. Very pleased with everything. It came carefully wrapped and protected ready for paint. Very little had to be done before the color was laid down and the clear coat went on. I will post some pictures next week.
Best aftermarket Mustang parts around.
Overnight shipping to my understanding is next day air at 70.00 dollars for a 13 ounce package. Unfortunately your customer service informed me that I was wrong and it a 24 hour minimum from time of order in the fine print! Stop calling it next day delivery then and reference as 24 hours minimum and let your customers know the window of purchase and next day success. I could have saved 50 dollars and had standard shipping in 48 hours.
I don’t know maybe payed top algorithm on a search engine?
The air filter kept falling off so I scratched up the circular part that it attaches to and added some double sided tape and know it's on there. Does it need to be oiled to keep dirt out of it like k&n filters do?
This was the easiest place to find one.
I usually compare my parts between multiple retailers to get the best deal and find the most quality parts. American Muscle has delivered on both multiple times now. My last order arrived in days and was exactly as advertised for less than the competition.
Quality of item for the best price available. I am a fan of this company and have been for many years now.
American Muscle was great to do business with. The Corsa Xtreme axle back I think is the best sounding street legal exhaust I've ever heard. Fitment wise, I had the same issue as others with the right side tip hanging lower than the left. I ended up rotating the drivers side over axle pipe to make the left side come down some because there was no adjustment that would raise the right side. It's not perfect but really close now. This exhaust is loud, listening to videos on YouTube will not prepare you for the sound these mufflers make. I was afraid it would not be loud enough for me but I was pleasantly wrong. They are pretty quiet when cruising and at idle which is nice, and it gets progressively louder when the pedal is pushed down.
Watch your videos on YouTube
We ordered 4 tires and wanted them delivered to our dealership for installation. The website kept changing our shopping address to match our billing address and vice Versa. I kept changing it back and before I hit "confirm," I double checked that the addresses were correct. However, when I got my order confirmation, they had once again changed the delivery address to my house. We immediately called to try and change it but were told because of the expedited shipping, we'd have to call FedEx and pay a fee to "possibly" change the delivery address but even if we paid, there was no guarantee they'd change it. I ended up having to load the 4 tires in my car and drive them to the dealership which was far less than convenient. Other than that, the order process, and fast/free shipping were great. It should be much easier to have these tires delivered to a different shipping address as most people will not be installing them at home.
Good price. Fast and free shipping.
I am sorry to hear that.
If you would like to discuss your experience-
I would be happy to speak with you about it.
Amy
EXT 1257
I received the 2 shift knobs for my 2017 mustang gt a day earlier than originally estimated...excellent service!
I love seeing aftermarket parts available to make my mustang gt stand out from the rest of the pack.
Got my package the exacted day but the package was damaged other then that was great
So far (6 years) I have never had an issue. Great service. I love the list of parts I and keep on file, when I'm ready I just send it to my cart and Bam! At my doorstep in a reasonable time. (updates on delivery too, so I know exactly when its coming)
Its a easy process and parts are ready to ship.
While ordering I noticed that it was for Black Friday so I expected shipping to take a little longer. Once it was processed and shipped out the order literally came in less than 3 days with the 3 days ll guaranteed free shipping. My parts were very high quality and was wrapped professionally so that nothing was damaged. That is what keeps me a returning customer.
Best place to shop for American Muscle after market parts. Highest quality and customization.
They screwed up multiple of my orders in a row and basically told me too bad. They sent a completely package due to there being no protection of the item. Then I try and order a replacement and they send me something completely random. From there, they said I had to send their incorrect item back to them before they will ship what I already paid for and they told me they would not place an order until I do that. So I drove and returned it almost immediately. Well what I ordered was now out of stock. So I told them I would take a similar item. It's now been almost a week and they won't ship the new item. It's showing as shipped after I had to call them again but it will not move. They're the worst.
My lights worked very well. The only issue I came into was that my own cars power cords to the day time running lights did not work. The high beams and the regular lights were a bit to yellow for my taste but those can be changed in the future. For now it works beautifully and looks good on my mustang.
Thank you for speaking with me.
If you need anything else, please feel free to reach out.
Amy
Ext 257
Almost everything I've ordered was available, bought items that were quality and enhanced my ride. Great competitive prices, always come to American Muscle for my go to.
Competitive prices quality
Zack answered all my questions and was a great help in my decisions
Products available and competitive prices
Free shipping, price, in stock.
Everything about the product was top notch! No issues with installation. My problem was the product went on sale 3 days after I ordered it. Now, I thought an honorable company that wants your loyalty would credit you for the price difference, especially with it being a fairly high price item. I was wrong! Shortsighted in my eyes!
I thought I chose a company that would be a little more customer oriented!
I am very sorry to hear that.
I see that you have spoken with our customer
Service and have been assisted.
If you have any questions-
Please let me know.
Amy
EXT 1257
Just placed the order. Haven't even rec'd confirmation e-mail yet!
It had the accessories I was looking for!
A little pricy, but love that I can have my car info and not have to sort everything myself. I'm usually never expecting good results when shopping online, this company could show others how to do it right.
It was a chance encounter on the internet.
I had ordered a nationally-known brand of all-weather floor mats from another company that cost nearly $200. When two weeks went by and I had not received the mats, I made several attempts to contact the company inquiring about the mats. Finally I reached a live person who told me the manufacturer was behind schedule in producing the mats and it would be at least another two weeks before I would receive them.
Needless to say I cancelled that order and then I found these mats at American Muscle. They are made by Ford specifically for Mustang. They are just as heavy and durable as the national brand, maybe even more so, and they have the running pony in the design. The best part is that they cost $70 less than the other brand and American Muscle shipped them out immediately and I received them in two days. I don't know why I didn't go with AM in the first place but I will from now on. Good prices, easy ordering, fast shipping, you can't go wrong with American Muscle.
I have used them many times in the past and never had any problems with ordering, shipping and follow up customer service.
I had ordered X-pipes for $950. This was on a Wednesday. The shipping options were to be delivered on Friday, free, or overnight, for $149. I needed them for the weekend, so I selected Friday. On Friday, I checked the order and it was 'In Progress' and Tracking showed 'Shipping Soon'. I chatted with an agent, and he wouldn't do anything for me and said I should get it sometime next week. He did give me a $20 voucher. That doesn't help for this weekend! Normally they are right on target, but when an error occurs, they need to make it right.
Tip for consumers:
Don't always trust the free shipping delivery date if you need to ensure you have it by then.
Products used:
Same product. Just the shipping was late. Should have received in two days.
I am very sorry to hear about your experience.
I see that you have spoken to our customer service.
If you would like to discuss your experience-
Please let me know. I would be happy to speak with you about it.
Amy
EXT 1257
Over all extremely happy with everything! They make everything very simple and when I order it gets to my quick. But huge shout out to yalls text support! And charity I wish I knew her last name is been a huge help from helping me with returns to helping me find the right parts I'm looking for. And just to be there to answer my stupid questions. She deserves a raise. But the fact your website has just been the best one and now the only website I order my challenger parts on. Thank you #americanmuscle
Tip for consumers:
The text opt is there and it works
Products used:
Ingen cold air intake rear louvers head light assembly
Compared to other stores the shipping was a much smoother process.
I absolutely love AM and all of there products. These lights gave my car such an updated look I absolutely love them. They were also pretty easy to install and im someone who never works o m there own car until now lol.
I was referred by a friend
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
Thank you for speaking with me.
If you have any questions, please let me know.
Amy
EXT 1257