• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,345
Neutral
95
Negative
329

Instant Feedback

28,716 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,735)

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Reviews that mention popular keywords

american muscle (1964) customer service (1112) shopping experience (374) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user alexandrec36
2 reviews
15 helpful votes
  • Send Message
July 19th, 2020

Worst experience I have ever had shopping online and I am shop a lot. Completely disrespectful with customer and I am the type that is patient and understanding, but they surpassed the level of supreme incompetence (the type you see on those fake chinese online stores that have only one person behind the computer doing everything). All of their customer service personnel do not communicate with other sectors of the company, that means they will say things to you that are not even going to happen. On top of that, they change things on the fly, send emails contradicting previous emails, etc. a crazy mess. I have never seen such amateurism in a company before. Worst decision to spend $700 on American Muscle, learned my lesson, NEVER AGAIN. They have great videos on youtube and good website layout that lures you into thinking it will be a good company, but it just a great headache and a money grabber. I hope you read this review to not make the same mistake I did.

Thumbnail of user michaelp6091
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

I felt that the selection offered by AmericanMuscle was better than some of the other aftermarket websites. I love that there is an installation video for each product, and photos submitted by actual purchasers of the product. I am very happy with the chrome shifter knob that I purchased, but it does get extremely warm inside the car on a hot day.

Reason I chose this business:

Just lucky, I guess.

Thumbnail of user rafek
1 review
10 helpful votes
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August 6th, 2019

Ordered brake caliper covers for my challenger. It turned out they don't fit. Contacted American muscle, they said I need double piston ones, which were out of stock. Was told to order another set, another 200 bucks, and wait for them to come in when they became available. Waited six moths, for the correct ones to come in. Had them put on, now trying to return them i'm Being told that the order is expired, like it's a loaf of bread! Mind you I had to wait six months because THEY didn't have the correct set in stock. Cheats and thieves!

Thumbnail of user luqmanf
2 reviews
0 helpful votes
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January 25th, 2024
Verified purchase

I've purchased many wonderful items for my 2012 Mustang from AM. I have never been more excited and extremely happy with all of my purchases! I love your products!

Reason I chose this business:

They have all of what I need for my car.

Thumbnail of user seane487
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

I ordered a set if rims for my car, and it got delivered earlier than expected in one piece. Also, when I was trying to contact them, it didn't took a long time for an actual person to help me get what I need.

Thumbnail of user davidb8372
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

I placed my order without a problem and my spoiler was delivered to my body shop a day early. Very pleased with everything. It came carefully wrapped and protected ready for paint. Very little had to be done before the color was laid down and the clear coat went on. I will post some pictures next week.

Reason I chose this business:

Best aftermarket Mustang parts around.

Thumbnail of user dougd382
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

Overnight shipping to my understanding is next day air at 70.00 dollars for a 13 ounce package. Unfortunately your customer service informed me that I was wrong and it a 24 hour minimum from time of order in the fine print! Stop calling it next day delivery then and reference as 24 hours minimum and let your customers know the window of purchase and next day success. I could have saved 50 dollars and had standard shipping in 48 hours.

Reason I chose this business:

I don’t know maybe payed top algorithm on a search engine?

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for speaking with me.
If you have any questions, please let me know.

Amy
EXT 1257

Thumbnail of user horacet23
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

The air filter kept falling off so I scratched up the circular part that it attaches to and added some double sided tape and know it's on there. Does it need to be oiled to keep dirt out of it like k&n filters do?

Reason I chose this business:

This was the easiest place to find one.

Thumbnail of user toms2117
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I usually compare my parts between multiple retailers to get the best deal and find the most quality parts. American Muscle has delivered on both multiple times now. My last order arrived in days and was exactly as advertised for less than the competition.

Reason I chose this business:

Quality of item for the best price available. I am a fan of this company and have been for many years now.

Thumbnail of user russellf382
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

American Muscle was great to do business with. The Corsa Xtreme axle back I think is the best sounding street legal exhaust I've ever heard. Fitment wise, I had the same issue as others with the right side tip hanging lower than the left. I ended up rotating the drivers side over axle pipe to make the left side come down some because there was no adjustment that would raise the right side. It's not perfect but really close now. This exhaust is loud, listening to videos on YouTube will not prepare you for the sound these mufflers make. I was afraid it would not be loud enough for me but I was pleasantly wrong. They are pretty quiet when cruising and at idle which is nice, and it gets progressively louder when the pedal is pushed down.

Reason I chose this business:

Watch your videos on YouTube

Thumbnail of user bradyb124
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

We ordered 4 tires and wanted them delivered to our dealership for installation. The website kept changing our shopping address to match our billing address and vice Versa. I kept changing it back and before I hit "confirm," I double checked that the addresses were correct. However, when I got my order confirmation, they had once again changed the delivery address to my house. We immediately called to try and change it but were told because of the expedited shipping, we'd have to call FedEx and pay a fee to "possibly" change the delivery address but even if we paid, there was no guarantee they'd change it. I ended up having to load the 4 tires in my car and drive them to the dealership which was far less than convenient. Other than that, the order process, and fast/free shipping were great. It should be much easier to have these tires delivered to a different shipping address as most people will not be installing them at home.

Reason I chose this business:

Good price. Fast and free shipping.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am sorry to hear that.
If you would like to discuss your experience-
I would be happy to speak with you about it.

Amy
EXT 1257

Thumbnail of user kevinf1985
Kevin F.
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

I received the 2 shift knobs for my 2017 mustang gt a day earlier than originally estimated...excellent service!

Reason I chose this business:

I love seeing aftermarket parts available to make my mustang gt stand out from the rest of the pack.

Thumbnail of user jaxonp16
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Got my package the exacted day but the package was damaged other then that was great

Thumbnail of user gaetanog6
2 reviews
0 helpful votes
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February 17th, 2023
Verified purchase

So far (6 years) I have never had an issue. Great service. I love the list of parts I and keep on file, when I'm ready I just send it to my cart and Bam! At my doorstep in a reasonable time. (updates on delivery too, so I know exactly when its coming)

Reason I chose this business:

Its a easy process and parts are ready to ship.

Thumbnail of user kadeemb3
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

While ordering I noticed that it was for Black Friday so I expected shipping to take a little longer. Once it was processed and shipped out the order literally came in less than 3 days with the 3 days ll guaranteed free shipping. My parts were very high quality and was wrapped professionally so that nothing was damaged. That is what keeps me a returning customer.

Reason I chose this business:

Best place to shop for American Muscle after market parts. Highest quality and customization.

Thumbnail of user joshs561
1 review
7 helpful votes
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March 30th, 2021

They screwed up multiple of my orders in a row and basically told me too bad. They sent a completely package due to there being no protection of the item. Then I try and order a replacement and they send me something completely random. From there, they said I had to send their incorrect item back to them before they will ship what I already paid for and they told me they would not place an order until I do that. So I drove and returned it almost immediately. Well what I ordered was now out of stock. So I told them I would take a similar item. It's now been almost a week and they won't ship the new item. It's showing as shipped after I had to call them again but it will not move. They're the worst.

Service
Value
Shipping
Returns
Quality
Thumbnail of user macgyverm1
1 review
0 helpful votes
  • Send Message
July 9th, 2022
Verified purchase

My lights worked very well. The only issue I came into was that my own cars power cords to the day time running lights did not work. The high beams and the regular lights were a bit to yellow for my taste but those can be changed in the future. For now it works beautifully and looks good on my mustang.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for speaking with me.
If you need anything else, please feel free to reach out.

Amy
Ext 257

Thumbnail of user scottg1597
2 reviews
0 helpful votes
  • Send Message
January 25th, 2024
Verified purchase
• Updated review

Almost everything I've ordered was available, bought items that were quality and enhanced my ride. Great competitive prices, always come to American Muscle for my go to.

Reason I chose this business:

Competitive prices quality

Zack answered all my questions and was a great help...
January 25th, 2024
Verified site experience
• Previous review

Zack answered all my questions and was a great help in my decisions

Reason I chose this business:

Products available and competitive prices

Great site
September 25th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Free shipping, price, in stock.

Thumbnail of user hughp60
1 review
0 helpful votes
  • Send Message
November 30th, 2023
Verified purchase
• Updated review

Everything about the product was top notch! No issues with installation. My problem was the product went on sale 3 days after I ordered it. Now, I thought an honorable company that wants your loyalty would credit you for the price difference, especially with it being a fairly high price item. I was wrong! Shortsighted in my eyes!

Reason I chose this business:

I thought I chose a company that would be a little more customer oriented!

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear that.
I see that you have spoken with our customer
Service and have been assisted.
If you have any questions-
Please let me know.

Amy
EXT 1257

Just placed the order
December 4th, 2022
Verified site experience
• Previous review

Just placed the order. Haven't even rec'd confirmation e-mail yet!

Reason I chose this business:

It had the accessories I was looking for!

Thumbnail of user kellieb188
1 review
0 helpful votes
  • Send Message
October 13th, 2023
Verified purchase

A little pricy, but love that I can have my car info and not have to sort everything myself. I'm usually never expecting good results when shopping online, this company could show others how to do it right.

Reason I chose this business:

It was a chance encounter on the internet.

Thumbnail of user gerrym180
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

I had ordered a nationally-known brand of all-weather floor mats from another company that cost nearly $200. When two weeks went by and I had not received the mats, I made several attempts to contact the company inquiring about the mats. Finally I reached a live person who told me the manufacturer was behind schedule in producing the mats and it would be at least another two weeks before I would receive them.

Needless to say I cancelled that order and then I found these mats at American Muscle. They are made by Ford specifically for Mustang. They are just as heavy and durable as the national brand, maybe even more so, and they have the running pony in the design. The best part is that they cost $70 less than the other brand and American Muscle shipped them out immediately and I received them in two days. I don't know why I didn't go with AM in the first place but I will from now on. Good prices, easy ordering, fast shipping, you can't go wrong with American Muscle.

Reason I chose this business:

I have used them many times in the past and never had any problems with ordering, shipping and follow up customer service.

Thumbnail of user watts.priv
1 review
0 helpful votes
  • Send Message
October 17th, 2023

I had ordered X-pipes for $950. This was on a Wednesday. The shipping options were to be delivered on Friday, free, or overnight, for $149. I needed them for the weekend, so I selected Friday. On Friday, I checked the order and it was 'In Progress' and Tracking showed 'Shipping Soon'. I chatted with an agent, and he wouldn't do anything for me and said I should get it sometime next week. He did give me a $20 voucher. That doesn't help for this weekend! Normally they are right on target, but when an error occurs, they need to make it right.

Tip for consumers:
Don't always trust the free shipping delivery date if you need to ensure you have it by then.

Products used:
Same product. Just the shipping was late. Should have received in two days.

Service
Shipping
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience.
I see that you have spoken to our customer service.
If you would like to discuss your experience-
Please let me know. I would be happy to speak with you about it.

Amy
EXT 1257

Thumbnail of user zackr50
1 review
0 helpful votes
  • Send Message
August 26th, 2022

Over all extremely happy with everything! They make everything very simple and when I order it gets to my quick. But huge shout out to yalls text support! And charity I wish I knew her last name is been a huge help from helping me with returns to helping me find the right parts I'm looking for. And just to be there to answer my stupid questions. She deserves a raise. But the fact your website has just been the best one and now the only website I order my challenger parts on. Thank you #americanmuscle

Tip for consumers:
The text opt is there and it works

Products used:
Ingen cold air intake rear louvers head light assembly

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertc8127
1 review
0 helpful votes
  • Send Message
April 22nd, 2024
Verified purchase

Compared to other stores the shipping was a much smoother process.

Thumbnail of user trevorh265
1 review
0 helpful votes
  • Send Message
May 24th, 2022
Verified purchase

I absolutely love AM and all of there products. These lights gave my car such an updated look I absolutely love them. They were also pretty easy to install and im someone who never works o m there own car until now lol.

Reason I chose this business:

I was referred by a friend

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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