• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,344
Neutral
94
Negative
329

Instant Feedback

28,714 reviews

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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,733)

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Reviews that mention popular keywords

american muscle (1964) customer service (1112) shopping experience (374) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user gabriels638
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

American Muscle is my go to place to shop for parts. The costumer service reps are very friendly and professional. If I need help or an update on my order, help is either a click or phone call away.
I'm impressed with their business model.

Thumbnail of user bruceh1137
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Placed an order that apparently got lost. After calling to see where it was they didn't know. But you have to wait three additional days after speaking with someone about a lost order before they will reissue a new order. Was rather unhappy about that.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear that your item was lost.
I see that you have spoken with our customer
Service and have been assisted.
If you have any questions-
Please let me know.

Amy
EXT 1257

Thumbnail of user shannahs6
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

So pleased with the pre-painted louvers that I purchased from American Muscle. They are a perfect match to my 2006 Ford Mustang. Selecting the appropriate item and ordering was quick and easy. I receive my items a day earlier than expected. No hassle at all!

Reason I chose this business:

They had the item that I needed for a reasonable price.

Thumbnail of user jamesc7122
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

I have not installed the headers yet. The manufacturer did not package the mounting hardware well and the bolts were all over the box when I received it. After counting I am missing one header bolt. I placed a message with AM and they responded that the manufacturer will not mail out the one bolt as needed and source it locally. I was told that I can get reimbursed $15 if I can get the bolt myself. This is appreciated but I an still looking for a header bolt with the right specs.

Reason I chose this business:

Easiest way to get the right equipment for my mustang.

Thumbnail of user pjb48
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

Very happy with the purchase made at AM. Itwas my first time buying wheels and tires online and was a bit apprehensive, but glad I pulled the trigger. Fast and easy delivery and everything arrived as expected. Car looks great.

Reason I chose this business:

Best place to buy parts for your American Muscle cars, highly recommended!

Thumbnail of user lucretiaj13
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

My husband and I placed an order on Tuesday and received it on Saturday in the same week. Their customer service is phenomenal! I would definitely recommend American Muscle to anyone looking for items for their Mustang. We are definitely going to do more business with them in the future.

Reason I chose this business:

Because we love our Mustang and want only the best for it.

Thumbnail of user raule47
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

After installing the shifter to the car I've notice that the ball is loose I've tried to tighten it down with no success, it's still loose and doesn't feel good in the hand it feels low quality. My over all shopping experience was great just not happy with the product

Thumbnail of user johny1388
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Ordered a hood scoop for my 2010 mustang gt! Fast delivery and excellent customer service and product!

Reason I chose this business:

Parts availability

Thumbnail of user gabrielm616
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

I got a room and tote package. They came mounted and balanced with tpms sensors installed. Shopping was fast and they arrived when scheduled. The reason for only four stars is one of the rims has a nick in it. The packaging showed no signs of damage so I am assuming it was shipped that way. Not worth the hassle and cost of returning or exchanging just hoping quality control is better in the future. I will do business with American Muscle again.

Reason I chose this business:

Seemed to be a reputable Mustang website and sold the wheels I liked.

Thumbnail of user staceys750
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Ordered several things from AM and a few things came a day early while most things came on time. Tracking the orders with frequent updates was great, and overall, I had a great experience through the whole process of purchasing parts for my mustang. A couple boxes where in a slightly rough condition, but the product wasn't damaged, so it didn't bother me too much.

Reason I chose this business:

Great prices and a reputable seller.

Thumbnail of user traveise
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

I ordered my heater hose for my 2013 charger, it arrived when they said it would, & I couldn't have been happier, I quickly went to install, it was easy for me and didn't take long. Word of advice, use just a Lil w/d 40 to help loosen old hose as well as new. Next, spark plug change yea!

Thumbnail of user johnathang70
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Nothing more to say! Everything was perfect and fit well. Description was spot on with no issues.

Thumbnail of user johnnyb442
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

I received my package on time and before I had time to install it. It was kind of high priced but I need a little more fire under the hood. I am very satisfied with my order, can't wait to get it installed.

Thanks J R Bare.

Reason I chose this business:

I've ordered parts from here before and everything fits!

Thumbnail of user jayt85
1 review
2 helpful votes
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August 31st, 2017

I have been a customer of American Muscle for YEARS. I have spent THOUSANDS with them. The last year quality, bang for your buck, and customer service have all gone into the toilet. Prices on just about everything on their site have doubled, lots out of stock, and completely crap customer service lately to the point where I will be using one of their two main competitors from now on. Customer service lied to me so many times during the latest debacle with them. Use their competitors, folks. Maybe it'll wake them up.

Tip for consumers:
Click over to their competitors and buy from them instead. You'll thank me later.

Products used:
I am forced to order the same item from a competitor, due to American Muscle's incompetence.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns13402
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Went online, then wanted to call the number given to speak with an "enthusiast". The guy answered. I then told him I wanted his opinion on a product I was going to purchase. (air Filter) He then simply hung up. Nice to have a job that you can work only when you feel like it.

Thumbnail of user guyl216
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Fast shipping, parcel in good condition, great support from AM.

Reason I chose this business:

Customers pictures. And good variety of stock.

Thumbnail of user christopherb3070
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Delivery arrived when expected. Instruction were included and support for tune was timely as well.

Thumbnail of user harmeets25
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Very happy with my purchase and the items was received by time fast delivery!

Reason I chose this business:

Best place to shop for your muscle car needs

Thumbnail of user barrym605
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

It's safe to say that it's hard to find a company that gives such great service and glitch free processing. I'm the Parts manager at VP speed shop in Santa Rosa California and it's definitely a breath of fresh air receiving such great service and ease of ordering. These wheels are perfectly set up and for my personal rig and I can't be happier!

Reason I chose this business:

I chose American muscle because I found what I was looking for here and I heard such great things I will be back Ordering more products!

Thumbnail of user davida4270
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Purchased the aluminum finish JLT oil air separator for my 2022 mustang gt. After pulling the dust cover off, it literally takes 30 seconds to unclip the stock line and plug in the upgrade. The one on my f-150 has worked well for years now, im sure this one will too.

Reason I chose this business:

Good selection, good price.

Thumbnail of user julieg1161
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

Thank you for the over-the-top customer service! Decided to keep the tires but when I asked about returning, the service was GREAT! Highly recommend this company and will be a return customer. Thanks!

Thumbnail of user allane92
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

I have shopped here before not knowing about your military discount. Saved a bunch and bought more. Love it.

Reason I chose this business:

I am a repeat customer. If your shopping for Mustang, you guys are great.

Thumbnail of user ivans421
3 reviews
1 helpful vote
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February 8th, 2024
Verified purchase

Excellent product selection, extremely fast shipping. I found the very thing I needed for my 5.0L quickly, that no other Mustang resto site offered, including Late Model Resto.

Thumbnail of user hamedong
1 review
1 helpful vote
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November 4th, 2021

Never doing business with them anymore.
I order the parts from them they said we have on stock its going to take 5-6 day to arrive.
On 6th day they send me a letter parts not on stock needs wait +12 weeks
Layers, not serious on doing business, waist time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwardl1157
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Everything went well thank you I received the system quickly and everything fit great and I am very happy I will choose American muscle again

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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