• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

Write a Review

Overview

AmericanMuscle has a rating of 4.4 stars from 6,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,344
Neutral
94
Negative
329

Instant Feedback

28,712 reviews

106
See all photos
How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,733)

Rating

Timeframe

Other

Reviews that mention popular keywords

american muscle (1964) customer service (1112) shopping experience (374) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user marshallv14
2 reviews
0 helpful votes
  • Send Message
January 29th, 2023
Verified purchase
• Updated review

Recieved new nuts, and lock nuts for wheels they look sharp also leather shift cover. All these haven't put on car yet but in time, working on car still but doing it outside it's not in garage plus hrs worked takes longer to get it all together cause drive truck so it's going to take longer than expected getting it all together even though a lot of it's done. Get too many setbacks as well to finish but it'll get done.

Good not bad overall
January 27th, 2023
Verified site experience
• Previous review
Thumbnail of user shedrickm
1 review
1 helpful vote
  • Send Message
October 19th, 2021

I purchased a rear diffuser for my ss camaro and it doesn't fit right, I chatted with someone from their office and was told that you are pass your 30 days, but it's a project car... and yes I got piss... I will never order anything from this company...

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelae966
1 review
0 helpful votes
  • Send Message
November 22nd, 2023
Verified purchase

Very easy to order. If you buy $119 worth of merchandise you are supposed to free American muscle decal for the and a wall banner, and a couple other items for free which is really cool. I never received any free stuff, so was very disappointed for not getting any of it. Has never happened previously.

Reason I chose this business:

My fiancé’ owns 2014 Camaro LS and I have ordered stuff for his car before and it’s great quality.

Thumbnail of user hectorr354
2 reviews
0 helpful votes
  • Send Message
March 9th, 2023
Verified purchase

I highly recommend not to double ping a buyer bank account for verification of funds. Not everyone has $2400.00 to bounce around till second ping is recalled by AM. Once the blood pressure was low I was okay. Overall okay, support from the staff was great when they reassured me the second ping would be recalled.

Reason I chose this business:

Required mid-pipes. My factory mid-pipe was cut short by the muffler shop.

Thumbnail of user timothys1857
1 review
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

Very simple to make my order and shipping was right on time.

Reason I chose this business:

Simple to find what i was looking for.

Thumbnail of user ricg25
2 reviews
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase

I purchased a set of the Rovos Hub Centric rings today for my Mustang. American Muscle had been out of stock on these rings for several months.
I thought they came with free shipping but was wrong. I guess I didn't spend enough this time.

Reason I chose this business:

Heard good things about AM and researched the internet.

Thumbnail of user damarcusg
1 review
0 helpful votes
  • Send Message
April 20th, 2024
Verified purchase

Quick fast shipping. Product was as described. Can't wait to install.

Thumbnail of user montellj
2 reviews
2 helpful votes
  • Send Message
April 20th, 2024
Verified purchase

Simple and easy. Always a great experience when I order from AmericanMuscle.com

Reason I chose this business:

I only shop AmericanMuscle for my Challenger

Thumbnail of user gregn301
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Purchased the front chin spoiler, open box, with some slight scratches. Received as expected without the screws, and some slight scratches. There was lots of packing paper in the box supporting the product, but they didn't wrap the three plastic pieces to prevent any more scratches from happening.

Reason I chose this business:

I Like their website

Thumbnail of user ericp1647
1 review
0 helpful votes
  • Send Message
August 4th, 2023
Verified purchase

Just bought a 2018 Challenger Scat Pack in Destroyer Gray and wanted to black it out. The headlight covers I ordered did not fit because of the fake air intake built into the lights (unfortunately this was only mentioned in the box and not on the website). I also ordered the Tint kit for the rear reflectors but it did not fit well. I returned both and ordered the LED side markers that are blacked out and they look wonderful. I also have the blacked out rear reflectors that I can't wait to get installed. The black fuel door and tail light covers helped to complete the look!

Reason I chose this business:

Found on the internet.

Thumbnail of user jeffb382
1 review
6 helpful votes
  • Send Message
May 5th, 2018

Spent over 2 grand on the website. Most of the parts I received were in good condition. Received in a timely fashion. A set of headers I purchased had a very damaged area where the header meshes with the mid pipe adapter. Obviously a fault in quality control by both the manufacturer and distributor. E-mail customer service wasn't responding so I called and they set me up with a return/exchange. I was told they would be shipped out when they received notification that it was dropped off or by the very latest Saturday. Called today, they told me that it would be shipped out on Monday. Not only that, it would be sent standard shipping. When I inquired about expedited shipping options, I was told "that's just our policy. Anything else I can help you with? Well have a good day". LoL I normally don't write reviews but this company is pretty low when it comes to customer service. That's unfortunate.

Thumbnail of user dayvonel
1 review
0 helpful votes
  • Send Message
August 11th, 2023
Verified purchase

Terrible experience, was sent the wrong part to my car & then starting the return process was a hassle. Had to talk to 3 different ppl before i could even get the process started. Then you have to wait 48 hours for them to even view your request for a return. Would never order from american muscle again.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience.
I tried to reach out to you via phone.
If you have any questions, please let me know.

Amy
EXT 1257

Thumbnail of user yawdmans
1 review
0 helpful votes
  • Send Message
December 2nd, 2023
Verified purchase

Am a new car guy who is still learning a lot but lemme tell you AM never disappoint I've purchase my intake, blow off valve, exhaust and downpipe right here and they give military discount which was a plus for me

Thumbnail of user nicko407
1 review
0 helpful votes
  • Send Message
April 25th, 2022
Verified purchase

I ordered the parts on Friday and received them on Sunday the only issue is there is a few scratches in the tips of the exhaust that are painted black. I work at a shop so I can refinish them myself just wish they were better protected in shipping so I didn't have to. I also ordered headers that look amazing I cant wait to see how they look inside the vehicle.

Thumbnail of user christophers1639
1 review
8 helpful votes
  • Send Message
March 25th, 2021

I have been a loyal customer for years and have spent well over $5000 on the site. I recently received the wrong item which was wrong on there end, they sent me a different part that I ordered and because it was out of there 90 return policy they would not honor my purchase and send me the correct part. I will not be shopping on this site for any future purchases.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brucev84
1 review
22 helpful votes
  • Send Message
October 29th, 2020

I ordered a spec clutch for my car paid the 2 day shipping cost. 2 days later bbk headers showed up to my house for a 2011 to 2014 mustang 5.0 I own a 2017 5.0. I called customer service to report the issue the gentleman was very apologetic. And said he would transfer me to sales to see if they can ship me a equal or better clutch since the one I researched and ordered is now on back order with no eta. The young lady I spoke with looked up other clutches none of them was what I needed and the ones close enough required me to purchase a new flywheel. I asked for a complete refund I was told I would have to ship the headers I didn't order back and it would take up to 10 days for my refund. I have spent thousands with this company between all the mustangs I have owned through out the years. They don't appreciate loyalty so I'm forced to write this review and end my relationship with American muscle.

Thumbnail of user caroll1564
1 review
0 helpful votes
  • Send Message
April 21st, 2022
Verified purchase

My experience is poor. I ordered a Jeep grill insert for a birthday present. On the website when ordering it says 3-10 days. Yet when I look up my order it say 4/5/2022 which is past that time. Had I known this I would not have ordered. I reached out via chat on site and was told my agent that it is shipping right from manufacturer and is out of stock. No where did it say this on website when ordering not have a received an email about it. Agent says yeah website is not updated. Well that is not good customer service at all. Very disappointed.

Thumbnail of user kellya1306
1 review
0 helpful votes
  • Send Message
June 11th, 2023

I bought a convertible top from them at the beginning of December and it was installed at the end of February and now two months later the window stitching is falling apart. I contacted American Muscle and was told that they only warranty the part for 30 days I was told to contact Robbins Tops and they would handle the warranty because that is where they get their tops from. I reached out to them and sent copies of the invoice and pictures to both Robbins Auto Tops and American Muscle. I was told they would look into this and reach out to me. I contacted both of them a few days later and have had no response. I contacted them both again now a week later no response from either. I should have just bought it off Amazon because at least I could have returned it or bought it from another manufacturer that will back the products that you purchase that are defective.

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear about your convertible top.
If you would like to discuss your experience,
I would be happy to speak with you.

Amy
EXT 1257

Thumbnail of user leahr49
1 review
6 helpful votes
  • Send Message
May 27th, 2019

Can I leave a negative 0 star; that's what they deserve. We ordered a hood months ago, took off work 3 times to wait for the freight delivery and each time the hood came damaged. Then waited 3 more times for freight to pick it up to be returned. Meanwhile the car sat unfinished. Last damaged one was returned and we asked for our money back. IT HAS BEEN 3 WEEKS and STILL NO money back. Each time I call they give me some song and dance. Basically crooks!
Do not use American Muscle!

Thumbnail of user samanthas1322
2 reviews
0 helpful votes
  • Send Message
February 23rd, 2023
Verified purchase

We ordered some parts for the 1988 Mustang and the parts got here in a timely fashion. Not only do they offer reasonable prices but they offer the extra warranty on top of their warranty which is amazing. Due to the weather we have not been able to put those on but that review is coming soon. Already looking at more parts to order for the car soon.

Reason I chose this business:

The only place that had the parts we needed at a reasonable cost on top of coming with a warranty and being offered the extra warranty is amazing and so worth it. Cannot wait to buy more parts for the mustang from American Muscle.

Thumbnail of user loganl222
1 review
0 helpful votes
  • Send Message
November 22nd, 2023
Verified purchase
• Updated review

AmericanMuscle.com is a great and easy place to find your aftermarket parts for your car, I've bought all my aftermarket parts from AmericanMuscle and it's been super easy to find what I'm looking for. If you like upgrading your car for good prices and easy finding of parts, give AmericanMuscle a shot.

Reason I chose this business:

I’ve bought a lot of parts off of this website before

Easy and found what I need
October 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

I’ve bought all my parts from here

Great and easy to find stuff
June 6th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Fun to look for new parts and it’s very easy to find them

Easy to find what I'm exactly looking for!
June 5th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I think it’s the best website that carry’s parts for my car

Thumbnail of user cindyd835
1 review
0 helpful votes
  • Send Message
September 27th, 2022
Verified purchase

We have always been happy with the products we have purchased from American Muscle. This time, my son ordered the wrong item. Return service was requested without any hassle. Item has been returned to a FedEx store for return.

Reason I chose this business:

Son likes product choices and fast delivery

Thumbnail of user robertol71
2 reviews
0 helpful votes
  • Send Message
March 26th, 2023
Verified purchase

Went to a search engine, typed up the part I wanted and this site popped up. There was a lot of options and the image quality and layout, including install videos, is probably the best choice for my Mustangs.

Reason I chose this business:

The site is nice and easy to navigate and find exactly what I want/need. I like that there's a large selection and options for almost all the parts available. I've been coming back to this site over and over again for the past 10 years. Part of the loyalty is due to the quality installation videos tied to most of everything they sell, very helpful and definitely helps me hit the purchase button.

Thumbnail of user rayv150
1 review
0 helpful votes
  • Send Message
May 6th, 2022
Verified purchase

My past few orders, the website will say order by today by this time and you'll receive it by this date... i dont think that has held true once recently. Ordered an item today around noon... it didnt even ship out today. Kinda frustrating

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user randallh247
1 review
0 helpful votes
  • Send Message
May 11th, 2022
Verified purchase

I am still waiting on my cam kit upgrade it's still not here and no updates sent to me yet.I have the headers but can't start anything until I have the main parts to install first. I have never not gotten my parts from you guys by now.Looking forward to getting started soon I hope.

Reason I chose this business:

They stock the brand I was looking for

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

How do I know I can trust these reviews about AmericanMuscle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AmericanMuscle?