• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.7%
Positive
2,344
Neutral
94
Negative
329

Instant Feedback

28,711 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,732)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user ericp1546
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

Ordered 4 items. 1 came in, 1 was wrong, 2 never even shipped. Wrong item was returned and would not send another until wrong item received. Asked for refund instead. Took over a week for refund. Was told id be emailed an update on other 2 items. Email never came. Finally gave up and canceled the rest of the order. Still waiting refund for that. I will order my parts elsewhere from now on.

Reason I chose this business:

Easy website and shopping. Unfortunately shipping department can not fulfil orders correctly or in a timely manner. Nor can they communicate with honesty.

Thumbnail of user amyd1475
Amy D. – AmericanMuscle Rep

Thank you for your review!
If you would like to discuss, please reach out.
I hope to hear from you.

Amy
EXT 257

Thumbnail of user colling38
2 reviews
0 helpful votes
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September 21st, 2022
Verified purchase

The daily emails for promo items I receive is too much. Several emails per day immediately fallowing my order. It would be nice if those emails were kept to a minimum, and only were sent if regarding an order.

Thumbnail of user kennethd772
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

I thought " out of stock" means a long wait for order filled. I signed up to be notified when part is available. Restock did not take long and notification of restock was in a timely manner. Shipping was timely also.

Reason I chose this business:

American Muscle ships part to California when others don’t because of Ca strict environmental measures.

Thumbnail of user bille683
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

I'm building a Factory 5 Racing Cobra replica. American Muscle had the wheels, Tires, Hubs and Spindles I needed for my project and for a great value. I will continue to make your store my first stop for any of my future needs! Great staff that care about the customer when I needed support!

Reason I chose this business:

Factory 5 Forum where other builders recommended highly!

Thumbnail of user stevenc2147
1 review
0 helpful votes
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September 10th, 2022
Verified purchase

Fast shipping, easy install except I had to take my throttle body spacer off because there wasn't enough room for filter to clear the sides and I had to stretch the rubber that goes on the throttle body because it was a 90 mm throttle body instead of the stock one but overall the quality is excellent and looks good under the hood. I'm going to see if I can find a little shorter filter so I can put my throttle body spacer back on

Reason I chose this business:

Good quality parts not really cheap but you get what you pay for so quality to me and fast shipping is worth the price.

Thumbnail of user christopherk1280
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

All of my recent parts are perfect except for the Roush cold air intake, it's not American Muscle's fault, it's a manufacturing fault. The mass air sensor slot in the tube was not cut to fit properly so I'm sending it back for a replacement of the same CAI for my 2008 mustang gt. Other than that my shipping was only two days which was sooner than expected! These guys are always on top of it!

Thumbnail of user tinat217
1 review
15 helpful votes
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December 19th, 2019

This is my go to website to either window shopp or actually buy cool products that make my 05 mustang look better than it is. I wanted to return something because the sticker that I ordered had a wrinkle in it but I waited a few weeks (because I procrastinated) and I ended up actually getting in a car crash. So I wanted to return everything that I got so i can get my money back. The person that I called (Chris) was very kind and he let me do the return. Not to mention they answered very quickly! Like after one ring someone picked up. The conversation was very quick as well, he looked up my phone number and saw the purchase and immediately filed the return.

Thumbnail of user anthonyp1542
1 review
0 helpful votes
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September 4th, 2022
Verified purchase
• Updated review

Why do I have to pay for shipping on items under $75? Summit Racing doesn't make you pay for shipping on parts that cost $50 or more. If they had this part I would have purchased it from them because the shipping would have been free. The item I purchased from American Muscle cost me $62 and then I had to pay for the shipping. However, I am pleased with the product and how it looks on my Mustang. Just a friendly thought AM.

Reason I chose this business:

Part selection

Why do I have to pay for shipping on items over $50?
August 28th, 2022
Verified site experience
• Previous review

Why do I have to pay for shipping on items over $50? Summit Racing doesn't, if they had this part I would have purchased it from them and shipping would have been free. Just a friendly thought.

Reason I chose this business:

Part selection

Thumbnail of user manuele86
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

I called in to see what's a good intake fit for my car, I need to make sure it's carb legal. The guy I spoke with, Alex, he did research for me and even told me the one that was a beat fit for my car is also the easiest one to install. Purchased it, came in 3 days later and I was very happy about it!

Reason I chose this business:

Previous reviews and also was recommended by a buddy of mine.

Thumbnail of user stevenn899
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Everything is great except for the shipping took forever to get here the date and time everything changed constantly that part I found to be a bit ridiculous I've ordered probably thousands of dollars worth of products from American muscle in the past for other Mustangs haven't had one for a while these are the first couple items I have added... since acquiring my new one and I'll $#*! about the shipping but I'll still buy the product if it's something I know is not going to disappoint

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback and for being a long time customer.
Please let me know f you have any questions.
I would be happy to help.

Amy
EXT 1257

Thumbnail of user ronw675
1 review
0 helpful votes
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April 17th, 2022
Verified purchase

All of my orders have come through as I am in progress of renovating my 2012 dodge challenger R/T from head to toe, inside & out, top to bottom, etc…thank all of you who do a wonderful job keeping us mopar enthusiasts smiling

Service
Value
Shipping
Quality
Thumbnail of user tomb2506
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Fast reliable shipping accurate part for vehicle blah blah

Reason I chose this business:

I have a catalog

Thumbnail of user kenziel28
1 review
0 helpful votes
  • Send Message
June 7th, 2023
Verified purchase

Had to purchase some new stuff for my Mustang. It's my first Mustang and wanted to change up the look/sound a little bit. I came to the right place and found everything I need (so far lol). Everything was in stock, easy check-out, and arrived quickly!

Reason I chose this business:

They had everything I needed specifically for my Mustang. I knew this company would have quality products based on the positive reviews. Prices are also great.

Thumbnail of user davids9385
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

I called to ask specific questions regarding a polished Paxton Novi 2000 tuner kit for a Fox Mustang. Jared went out of his way to find the information I requested, and called me back when he had the information. A+ and shout-out to Jared, great work!

Thumbnail of user johnv171
1 review
1 helpful vote
  • Send Message
January 26th, 2018

Ordered set of rotors beginning on December, call first week in January to check status, they say FedEx delivered... told me to call FedEx. FedEx after two weeks tells me to tell American muscle to file claim. Another two weeks and told FedEx delivered. They tell me to call back with FedEx on line to disputes... I do that and of course it goes to voicemail. Half a dozen calls back and forth and hours wasted on both ends for. $100 set of rotors. End of day, there prices are deceiving as you sometimes never get the parts. Better to go with CJ.

Thumbnail of user beckyr297
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

I now have done several orders on line with American Muscle and LOVE their company,
Ordering is super easy and they ship extremely fast.
I love everything I've purchased so far, and will be buying more!
65 Mustang Owner

Thumbnail of user terryv335
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

We were watching an out of stock item to order for my son for Christmas. Got the notification it's back in stock so I ordered it. 500$ as soon as it said it was in stock, I paid, got a confirmation, and magically it's backordered all of the sudden. Kind of crappy to do this just to get the sale by years end. They've already charged my card, but now I get to figure something else out. I will be canceling all orders for the future for both of our cars through American Muscle if this doesn't show in a couple of days, He orders way more than I do through this company. But I will block this account for him if this isn't made right.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience.
I see that you have spoken with our customer service.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user josepht1580
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Installed the product and it would leave a 1/4 inch gap On window seal at bottom on exterior attached to door
So would allow rain to go inside door more than normal.
Would not recommend this product for 2023 dodge charger sxt

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience.
I have left you a voicemail.
If you have any questions, please let me know.
I would be happy to help.

Amy
EXT 1257

Thumbnail of user christopherp1322
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

The order was great. My product showed up undamaged. However it was delayed 1 day by FedEx. I paid extra to have it delivered on a certain day and it got here a day later. Of course FedEx says they can't guarantee the delivery date but they will sure take your money and tell you it will be delivered on a certain day. Just to say we'll we don't guarantee anything.

Reason I chose this business:

I have always had good experiences with AM.

Thumbnail of user rolandw105
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

As usual a great experience. Always happy with AM.

Thumbnail of user kylem1104
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Nice options fast shipping and parts fit perfectly

Thumbnail of user javonb21
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Arrived on time and quickly at that. Will be buying from them again.

Thumbnail of user bogdanp28
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Exhaust pipes had scratches on it, made by the factory bending machine, which may rust.

Thumbnail of user williamd3331
1 review
0 helpful votes
  • Send Message
April 7th, 2023
Verified purchase

FedEx is the worst company. My package is supposed to be here on Sunday did not receive it till Wednesday. Wasted my whole plans to install the stuff not happy this deal is nothing with you. This is your shipping company that you use they are horrible I would never ship anything with this company.

Thumbnail of user ajm151
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Speedy Delivery, Thank you so much for the correct product! Now time to replace my bumper!

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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