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The company has garnered mixed feedback, with some customers appreciating the quality and design of specific products, particularly costumes and shoes. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, shipping delays, and a problematic return policy. Many customers expressed frustration over receiving incorrect or incomplete orders and a lack of communication from the company. Overall, while there are positive sentiments about product quality, the prevalent issues with customer service and fulfillment suggest a need for improvement in operational reliability and customer support practices.
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I ordered some shoes and a dress for my wife and they didn't fit correctly. We tried to return them and they refused to refund our money. It wouldn't hurt them one bit because they don't refund money to the customer, they only give store credit! I have purchased from them several times and was not happy that I was not treated as a valued customer. Nowhere on the receipt they sent me did it say that these clothes were non-returnable.
The clothing line quality is very poor made. The fabric is very cheap, look nothing like I'm in the image. Very difficult to reach customer service. But at the end, they willing to work with you on the return. I like their shoes on the other hand. Very nice and some how comfortable. It depends on the shoes. I ordered the pump and other fashion shoes.Not sure about the boots.
Ordering online is very simple, prices with discounts are hard to pass up! Also the huge selection is a plus!
Deals are great. But I keep experiencing back orders lately in which I end up just paying for the s&h fee instead of saving. I just hope they do something about it. More power Amiclubwear.
Items came on time quality was good... one item was to big but it's not worth complaining
Have never had any problems and customer service is awesome!
You guys rock! Thanks so much.
Most times I can find some good buys on shoes, and then I don't. I have a few pair of shoes that I purchased from this site that came apart after ine or two wears. I was working (I work in bank), walking across the lobby and one pair snapped in half, then one time the entire bottom sole came off. Very embarrassing. No I didn't call or complaint, but I was very dissatisfied. I still order from y'all because of the great prices. I normally order ar least 8-10 pair per order. Tge last time I had to ship shoes back it was a hassle. I recommended this site to all my associates, I even advertise for y'all like I work there or received a pay check lol. A free pair of shoes of my choice would be nice. I love shoes. I think I got a couple hundred in my closet that I no longer have room for, their in my hall closet, under the bed, top n bottom of my closet, in baskets too. I am a shoeaholic. Amiclubwear? Yes I am.
Their prices and their discounts are spectacular, the only thing that kind of gets you at the end is their high shipping rates that seem to cancel out the discounts.
I asked for a refund or some type of solution for a non good quality product and never got an answer back. Bad feedback. I was once Helped back with product and this time no help.
I have purchased shoes from Amiclubwear before and always receive quality shoes. If you are looking for a deal this is the site for you!
I really have loved all the shoes I have purchase, however there were a few that seemed to be worn before. Because I buy so many at such a good price I didn't return them or even call and ask what I should do. I also had a pair that was not in stock and I did not receiv a credit. Outside of that I have recommended this site to lots of people, even ones I do not know as I am always getting compliments on my shoes!
The jacket didn't look like what the picture showed. I was also disappointed in the selection of shoes available.
I am very satisfied with all of the Amiclubwear products, anywhere I go I always call attention, and look very unique I'm soooo in Love with all of my heels, boots and everything from Amiclubwear, I only regret not finding this website before.
Fast shipping, Great products what more could a girl ask for.
Clothes were very cheaply made and the shoes smell ridiculously horrible
One pair of my shoes stated one size on the box and another size was in the box. Two other pairs were too small for the size ordered.
I often purchase from this store but one of my last orders still aye on hold. I received everything but a pair of my shoes and I still have. O idea where the shoes are if I am getting a refund anything so I do not know what is going on there needs to be better communication in this aspect. And I don't lie that you don't get points for the things you purchase anymore. Also the shipment with the missing shoes I was supposed to receive a free gift and I never got anything free.
Little trouble with the billing info but great service.
I have been ordering shoes from this website for a while now and I have never had any issues. I get what I order and I always get them in timely manner. Plus I loooove the prises.
Love everything I order especially the shoes. Everything I order is in perfect size. And of course excellent prices.
Answer: I am honestly shocked by so many negative reviews. How could I have had such a positive experience, every single time, ordering several times over the past 5 - 6 years and so many others see the site as a scam and worst ever? Wow!
Answer: Shipping to New York take 3-4 days. If you need it faster you can select 2nd day air.
Answer: Hi Corta, Thank you for contacting AMIclubwear.com. May you please provide us with your full name or send us a DM and our social media team will confirm the winner and will contact you with a update. Thank you and have a wonderful day. Warm regards, AMI
Answer: A: Hi Cynthia, Thank you for shopping with AMIclubwear.com. Please contact our call center for all cancellation of order as we reply back to our e-mails within 48 hours and your order could have shipped before we've answer your e-mail. We also do not cancel orders through this Sitejabber as we do not know what your order number is. Thank you and have a wonderful day. T (855)264-9327 Customer Service Hours 9:00AM-3:00PM PST Warm regards, AMI
Answer: Hi Cynthia, Thank you for shopping with AMIclubwear.com. Please contact our call center for all cancellation of order as we reply back to our e-mails within 48 hours and your order could have shipped before we've answer your e-mail. We also do not cancel orders through this Sitejabber as we do not know what your order number is. Thank you and have a wonderful day. T (855)264-9327 Customer Service Hours 9:00AM-3:00PM PST Warm regards, AMI
Answer: Hi Yasime, Thank you for shopping with AMIclubwear.com. We apologize for your back order items. We tried to issue your refund today but was not able to because it look like you have open a claim with PayPal. Once a claim is open, PayPal will not allow us to issue any refunds until they have finished their investigation or if you decide to close your claim. I you wish to have your claim open with PayPal then we would have to wait until they notify us once PayPal complete their investigation or if you decide to close the claim yourself, please notify us and we will process your refund immediately. Thank you and have a wonderful day. Warm regards, AMI
Sells fashionable clothing for women.
Hi Chad! We appreciate your time and thanks for giving us the chance to help resolve the matter for you. Happy Holidays! :)