This website seems to be closed. Find similar businesses
  • AMOMA.com

2018 CUSTOMER CHOICE AWARD

AMOMA.com

Write a Review

Overview

AMOMA.com has a rating of 3.7 stars from 2,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service, and great hotel. AMOMA.com ranks 506th among Travel Deals sites.

  • Service
    63
  • Value
    65
  • Quality
    51
15
See all photos
How would you rate AMOMA.com?
Top Positive Review

“Rough start... but they made things right”

Milo L.
9/4/19

Initially we had a problem with our reservation. When we booked, the site said that we could cancel anytime before February. Chatting with their support was like talking to a brick wall. Only once I got on the phone with someone did they take care of me the way I expected. I only gave them four stars because of the hassle in getting things figured out. But talking to the right person at Amoma got things resolved very quickly, with a great outcome.

Top Critical Review

“Bad sites amoma”

Suleyman D.
9/16/19

I made a reservation through amoma for the grand pasha hotel in Kyrenia. However, after paying the money, I noticed that amoma received more than 170 TL from me. No matter how much I corresponded, they didn't care. Never shop from this site. They don't care about any customers after they get the Money. VERY BAD Rezervation number: 57479465

Reviews (2,985)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (167) booking process (59) credit card (66) hotel room (62) front desk (35) confirmation email (21) train station (17) booking site (43) confirmation number (11)
Thumbnail of user christinal63
Arizona
1 review
5 helpful votes
  • Send Message
July 12th, 2016

I waited on hold for 1 hour and 43 minutes before they answered the phone. Their cancellation policy is very steep. They would not accept any changes or cancellations within 7 days of reservation date. I will never use this website again.

Thumbnail of user js293
GB
1 review
0 helpful votes
  • Send Message
May 27th, 2017
Verified purchase

Good location. Hotel exceeded expectations. Modern, well maintained, Very clean and very comfortable, good Breakfast. Only complaint was no gin in their bar! (If they are going to sell alcohol the range needs to be better.) This site offered best price too.

Thumbnail of user davidr377
GB
1 review
0 helpful votes
  • Send Message
May 30th, 2017
Verified purchase

Very modern hotel near to Waterloo Station. Central London is within a comfortable walking distance. Helpful staff and good room facilities.

Breakfast exceeds expectations in terms of choices and quality.

Thumbnail of user paulr251
Australia
1 review
0 helpful votes
  • Send Message
September 14th, 2017
Verified purchase

However the service at the Windsor Hotel has deteriorated considerably, Shower head fell off and nearly broke my foot, no apology received and the breakfast which used to be good is now hardly worth having, soggy bacon, stale eggs, no hash browns or mushrooms, cordial instead of fruit juice, poor selection of Sushi the list goes on. Will not stay there again *** max

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Paul R.,

We are an allround hotel booking platform that works independently from the individual accommodations. Nevertheless we strive to offer you great quality hotels, so feel free to send your feedback to our quality department at sitejabber@amoma.com. Please be advised that we also offer verified guest reviews on each hotel page, so you can find out more about your future hotel here.

We remain at your service,
Your Customer Support team

Thumbnail of user barbaral122
California
2 reviews
0 helpful votes
  • Send Message
December 10th, 2017
Verified purchase

We booked the Gran Hotel Cochabamba in Bolivia while attending my daughter's wedding. Beautiful place, wonderful breakfast, staff that spoke English as well as Spanish. Price was very reasonable. Could not have asked for more!

Thumbnail of user blanchej2
Canada
1 review
0 helpful votes
  • Send Message
December 4th, 2017
Verified purchase

Perfect location, quaint hotel with superb service from all of the staff. Excellent traditional foods and friendly servers in a beautifully appointed Dining room overlooking the water capped off our first night!

Thumbnail of user spask
Cyprus
1 review
0 helpful votes
  • Send Message
June 11th, 2018
Verified purchase

Everything is excellent. Very easy to book hotel and at very good price than others companies. Always have much more better prices and offers with discounts.
I use Amoma from long time for hotels around the world. Thank you

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Spas,

Thanks for your feedback!

We are pleased you enjoyed our service and you can now save time in the future by looking straight at our incredible offers.

We look forward to helping you find another unbeatable hotel deal for your next trip.

Kind regards,

Your AMOMA.com team

Thumbnail of user jonc175
GB
1 review
0 helpful votes
  • Send Message
July 19th, 2018
Verified purchase

Did what it said on the label - but was somewhat concerned when received a phone call from them within minutes of booking offering a better price if we paid upfront. My concerns were not justified. All worked well.

Thumbnail of user alanao
Maryland
1 review
0 helpful votes
  • Send Message
July 15th, 2017

After much consideration, I went with this website for booking a hotel in NYC, so far everything has been smooth.

I did have a little trouble getting a hold of their customer service line, but if you wait they will eventually answer and are very nice.

I look forward to my stay this August.

Thumbnail of user walterd31
Ireland
1 review
0 helpful votes
  • Send Message
August 20th, 2017
Verified purchase

Great hotel. Perfect location just 15 mins from the town centre with a fantastic private garden, large but simple rooms, extensive buffet breakfast and outstanding and friendly service where nothing is too much bother. The reception staff will recommend and call any restaurant or locale for you and guide you to the best experience in Bologna. I will come again.

Thumbnail of user royd81
GB
1 review
0 helpful votes
  • Send Message
June 11th, 2019
Verified purchase

Conveniently central, with surprisingly quiet and comfortable rooms, given its location.
The Thyme restaurant offers first class food at very reasonable prices.
The staff are all extremely pleasant, making the experience really enjoyable.

Thumbnail of user tinab204
GB
1 review
0 helpful votes
  • Send Message
April 8th, 2018
Verified purchase

First time using amoma. Straight forward easy booking process. Email notifications sent immediate. Made special request after booking and this was acknowledged and done within minutes of being asked. Would highly recommend.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Tina B.,

We strive to offer our customer with the most straightforward and hassle-free booking process and we are glad you could benefit from this.

We appreciate your recommendation and look forward to seeing you again on our website!

Best regards,

Your AMOMA.com team

Thumbnail of user dels7
GB
1 review
0 helpful votes
  • Send Message
August 8th, 2018
Verified purchase

Booking provided fantastic value for money staying in this very iconic and brilliantly located hotel. Right next door to the Grand Opera House and opposite some really good pubs it is only a very short walk into the city centre.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Del,

We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of utmost importance to us. Your feedback helps us to continue offering you and your fellow travellers the very best hotels at the very best rates.

Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user petera135
GB
1 review
0 helpful votes
  • Send Message
November 19th, 2017
Verified purchase

Excellent service and received an upgrade on arrival so really happy. Staff could not be faulted in all aspects of the service. Hotel very centrally located and nothing too much trouble. High quality furnishings and will definitely return.

Thumbnail of user marym560
Arizona
1 review
0 helpful votes
  • Send Message
September 28th, 2017
Verified purchase

My room, location, and comfort with a good price was just what I wanted. I felt safe as well. Will go there again. Was surprised by the need for a security deposit. Didn't like the big picture of a woman's face taking up an entire wall. Senior traveler.

Thumbnail of user bm167
GB
1 review
1 helpful vote
  • Send Message
December 14th, 2018
Verified purchase

First time user of Amoma - Booked hotel online - received voucher (slightly nervous that Amoma was 'missing' from header) - this was not a problem... I arrived at hotel - the booking was in place as they were expecting me.
Straightforward! - would certainly consider using again.

Thumbnail of user jimn133
California
1 review
0 helpful votes
  • Send Message
March 23rd, 2019
Verified purchase

It seemed a bit unreal, finding such a low price for a 5 star hotel. I booked then did some research on Amoma and almost freaked out with people talking about nightmare experiences, reservations not being there or confirmed, that it was a scam, etc. that did not prove to be the case. I called the hotel a week after booking they confirmed our reservation and everything went smoothly. People who complained ab the cancellation policy, it is stated before you book, you can't have a great deal and a non refundable cancellation policy, so I would disregard any of those reviews. Overall, great experience would not hesitate to use again.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Jim,

We are very happy to have you as a customer!

Thank you for your great feedback, we hope to remain your number-one hotel booking platform for a long time to come.

Your AMOMA.com team

Thumbnail of user christineb379
GB
1 review
0 helpful votes
  • Send Message
June 17th, 2019
Verified purchase

Lovely entrance and downstairs. Rooms clean, basic. Notice to say "no paper in the toilet!" Not sure why this was and nothing explained at reception when checking in.
Continental Breakfast basic, only tinned mixed fruit, no fresh.

Thumbnail of user vincentk52
Colorado
1 review
9 helpful votes
  • Send Message
April 16th, 2019
Verified purchase

As everybody that has ever stayed here will attest, the service is absolutely the best. The wait staff, activities staff, maid, front desk. The food choices, including the other resorts in the complex, are limitless. What I noticed most was how clean everything within Hidden Beach stays, from fresh terry covers for the beach loungers to the sidewalks, almost constantly being swept. Just needs a proper beach.

Service
Value
Quality
Thumbnail of user richardt326
Canada
1 review
0 helpful votes
  • Send Message
November 23rd, 2018
Verified purchase

Visited for 3 nights with my 10 year old daughter. Room was good, pool and Turkish steamer was great. What we really appreciated was the warmth and professionalism of your staff. Thanks to them our trip was extra memorable. We'll be back.

Thumbnail of user laio
Malaysia
1 review
0 helpful votes
  • Send Message
March 25th, 2019
Verified purchase

Plus points include location near to Roma Termini station, cleanliness, budget price, fast check-in, hot drinks vending machine, room heating and room is made up every day. Cons include wifi only available at lobby and small bathroom. Simple breakfast served and for a simple person like me, a pleasant stay overall.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi LAI O.,

We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.

Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user joanneg52
GB
1 review
0 helpful votes
  • Send Message
April 19th, 2018
Verified purchase

Been going to this hotel every year since 2007. Excellent location. Wonderful staff, especially Simon. Looked after me well when I fell at Aquatica & needed a wheelchair all week. Going back again later this year.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Joanne G.,

We are happy to hear how much you enjoyed your hotel!

Providing our customers with the highest quality hotels is of great importance to us.
Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.

Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user hoangt11
Iowa
1 review
12 helpful votes
  • Send Message
June 5th, 2019
• Updated review

After we had inconvenience time, staying at Holiday Inn, Manhattan-Financial District, NY. Amoma's customer service reached out, and apologized for that time. They even offer full-refund and future discount. Thank you for the excellent service which i usually don't have from other agencies. For future customer, look closely what you book and call them when you are in doubt. Since wording sometime cause confusing, and it results inconvenient.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Hoang T,

Thanks for your great feedback! It's great to hear that you appreciate the work of our customer support team. Your kind words give us the incentive to strive to provide even better service to our customers every day.

Your AMOMA.com team

Inaccurate
May 30th, 2019
Verified purchase
• Previous review

I was booking room with 2 beds, instead the hotel gave us 1 king bed which makes uncomfortable for the trip. I ask receptionist "why". They said third party was lying to me

* AMOMA.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user gillianm25
Georgia
1 review
0 helpful votes
  • Send Message
March 19th, 2019
Verified purchase

My reservations with Amoma could not be topped by any other company, the amount they saved me was astronomical, so much so that in a few months I booked with them again for the same all inclusive. I loved their Professionalism

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Gillian,

Thank you for your kind review of AMOMA.com!

We're happy to hear how much you appreciate our work.

Your AMOMA.com team

Thumbnail of user dane92
GB
1 review
0 helpful votes
  • Send Message
July 20th, 2018
Verified purchase

Was initially worried as some websites seem to indicate Amoma is a scam, but everything worked well. Called the hotel to check all was as it should be and they had my booking within five minutes of my payment being made.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!

Company Representative

Thumbnail of user janineg5
AMOMAcom C.
Customer Support team

How do I know I can trust these reviews about AMOMA.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AMOMA.com?