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  • AMOMA.com

2018 CUSTOMER CHOICE AWARD

AMOMA.com

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Overview

AMOMA.com has a rating of 3.7 stars from 2,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service, and great hotel. AMOMA.com ranks 505th among Travel Deals sites.

  • Service
    63
  • Value
    65
  • Quality
    51
15
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How would you rate AMOMA.com?
Top Positive Review

“Rough start... but they made things right”

Milo L.
9/4/19

Initially we had a problem with our reservation. When we booked, the site said that we could cancel anytime before February. Chatting with their support was like talking to a brick wall. Only once I got on the phone with someone did they take care of me the way I expected. I only gave them four stars because of the hassle in getting things figured out. But talking to the right person at Amoma got things resolved very quickly, with a great outcome.

Top Critical Review

“Bad sites amoma”

Suleyman D.
9/16/19

I made a reservation through amoma for the grand pasha hotel in Kyrenia. However, after paying the money, I noticed that amoma received more than 170 TL from me. No matter how much I corresponded, they didn't care. Never shop from this site. They don't care about any customers after they get the Money. VERY BAD Rezervation number: 57479465

Reviews (2,985)

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Reviews that mention popular keywords

customer service (167) booking process (59) credit card (66) hotel room (62) front desk (35) confirmation email (21) train station (17) booking site (43) confirmation number (11)
Thumbnail of user catherinec113
Illinois
1 review
0 helpful votes
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March 2nd, 2018

Had to cancel my entire trip because Amoma's site booked the wrong dates (by 1 day). I called immediately after booking to see if they would help me given the site error and they refused to do anything at all. I would have had to change my flights incurring a $200 fee and take extra PTO to accommodate the site error. I tried calling several times, working with the hotel, and pleading for assistance and they could honestly care less. Now, I'm paying the full hotel price for a trip I can't even go on.

Hard and fast rules regardless of circumstance so book through a company that cares more about their customers and truly listens to their needs.

And they're about to comment on this with some canned bull$#*! about non-refundable reservation bookings and honestly, save it.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Catherine C.,

We looked into your case and learned that the booking you placed on our site was non-refundable. Please note that cancellation fees are set by the individual properties and we only pass them along accordingly. We always strive to obtain a positive outcome for you but cannot guarantee our efforts are successful in case of a non-refundable booking.

Please be advised that you can always find the cancellation policy on the payment page before completing your booking as well as in your personal account area and within your confirmation email once you have made your hotel reservation.

Please note that we sent you a private message to further investigate your issue and find a satisfactory solution together with you.

Feel free to contact us at sitejabber@amoma.com so we can further investigate this matter together with you.

Your Customer Support team

Thumbnail of user stevenh329
Ohio
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

Excellent top rated hotel hotel, The Plymouth, in a very nice area of Miami Beach. The staff was friendly and gave great suggestions for eating meals at fine restaurants and for other places to go in Miami as well. They are joyful happy people. The rooms are as beautiful or better than the pictures. Loved being there. Wish I could have stayed longer.

Thumbnail of user timm352
New Jersey
1 review
1 helpful vote
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March 10th, 2018
Verified purchase

We wished to stay directly at the Toronto Intl. Airport - leaving on an early a.m. flight. AMOMA offered the room for considerably less that ALL other options. I booked but - in the back of my mind - there was a tinge of "Is this authentic?" because I never heard of AMOMA. Check-in/out was flawless. The hotel is very nice/service excellent. AMOMA.com in my favorites.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Tim M.,

Thanks for your feedback and sharing your smooth booking experience, it's much appreciated! Don't forget our dedicated customer support team is available around-the-clock should you have any queries in the future.

Your AMOMA.com team

Thumbnail of user roberts613
GB
1 review
0 helpful votes
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June 16th, 2017
Verified purchase

Nice comfortable hotel but not for british as far as entertainment goes (very Spanish singing and jokes)
Food was good but dont expect a full English for breakfast! The hotel does not recognize airport transfers (no pick up time lists) and receptionists did not understand when i asked about this but it was no issue as the free wi fi enabled me to confirm my transfer online 24 hours before checking out.
Overall a comfortable stay and not too far from the center etc

* AMOMA.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Robert,
We are an all-round hotel booking platform that works independently from the individual accommodations. Nevertheless we strive to offer you great quality hotels, so feel free to send your feedback to our quality department at support@amoma.com. Please be advised that we also offer verified guest reviews on each hotel page, so you can find out more about your future hotel here.

Your Customer Support team

Thumbnail of user thomasc189
Tennessee
2 reviews
0 helpful votes
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September 17th, 2017
Verified purchase

We thought we were at a pet hotel it was so many dogs everywhere and someone was dropping hard balls above our head in our room until midnight after falling asleep a loud sound with blinking lights was going off in our room at 4 a.m. it was a fire drill which caused me to get no sleep made a complaint but was told because my room was booked with Amoma it was none they could do but give me a ticket for a free drink or meal wanting half of 1st night stay back

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Thomas,

We are an allround hotel booking platform that works independently from the individual accommodations. Nevertheless we strive to offer you great quality hotels, so feel free to send your feedback to our quality department at sitejabber@amoma.com. Please be advised that we also offer verified guest reviews on each hotel page, so you can find out more about your future hotel here.

We remain at your service,
Your Customer Support team

Thumbnail of user angelam462
Washington
1 review
1 helpful vote
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March 14th, 2019
Verified purchase

The location is excellent and quiet. The staff were extremely friendly & helpful. Every time I entered the lobby I was greeted with a smile. The studio was huge; bigger than my flat at home! They have everything you need to cook for yourself in the room & do laundry. I will definitely stay here again.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Angela,

We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us.
Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user teresaj65
GB
1 review
8 helpful votes
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June 6th, 2018
Verified purchase

Stayed at this hotel with my granddaughter for 3 nights in May. Very comfortable, more than adequate breakfast and very pleasant, helpful staff. Our room(303) was located at back of hotel and was very quiet. Good local transport nearby but it is only a 20 minute walk from Charles Bridge. Some really good restaurants close by too. This hotel provided us with everything we wanted at a reasonable price and we would highly recommend.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Theresa,

We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.

Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user gaynorw2
GB
1 review
0 helpful votes
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April 12th, 2017
Verified purchase

Excellent flight with TAP airlines although very difficult to get boarding passes. Ended up having to call their number... to INDIA for 35 minutes. Free drinks and snack on plane though and no need to pay for window seats as every couple guaranteed one!
Hotel perfect! Very central and lovely staff. Can't fault it.
Excellent flight back with Monarch.
Wonderful city break with gorgeous weather.

Thumbnail of user elenao7
Ireland
3 reviews
1 helpful vote
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June 22nd, 2018
Verified purchase

Been using Amoma for years to grab my holiday discount and I've always been so pleased. The ease of thing their website and finding great deals that you won't find anywhere else. Honestly, my holiday search is not complete unless I search Amoma and I highly recommend travel enthusiasts like me to do the same. You'll be amazed at how much you could save :)

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Elena,

We are very happy to have you as a customer!

Thank you for your great feedback, we hope to remain your number-one hotel booking platform for a long time to come.

Your AMOMA.com team

Thumbnail of user shanem78
California
1 review
2 helpful votes
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February 26th, 2018

Booked a two night stay with Amoma. Showed up to the hotel and found out the reservation had been cancelled three days prior as there were no available rooms and the hotel had notified the booking agency. Amoma never sent me an email to let me know there was a problem. I had to try and find a room on a Friday night at 9:00 pm with no help from Amoma. My trip had to be cut short due to all hotels being sold out. All Amoma did was supposedly offer a refund but it has yet to post. Will never use this site again as they bill you upfront for rooms that may be unavailable. Ruined my vacation that I took time off work for.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Shane M.,

Sorry again for any inconvenience caused!

We checked your case and learned that we granted you a full refund and informed you by phone and email on 23.02.2018 accordingly. Please allow 3-5 days for your bank to process this reimbursement.

Feel free to contact us at sitejabber@amoma.com if you have any questions about your refund.

Your Customer Support team

Thumbnail of user annw70
Australia
4 reviews
6 helpful votes
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July 2nd, 2016

Booked a hotel room for Feb through Amoma web site back in Jan 2016. All went well - no problems. Just received by credit card statement for end June 2016. Amoma have billed me for $833.50. What the?
Haven't used Amoma since Jan. Tried calling them - no answer. Have now had to cancel my credit card and get a new one. Everyone - check your credit card statements - you may find a nasty surprise a few months down the track!

Thumbnail of user moonfruits
Portugal
1 review
0 helpful votes
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September 7th, 2017
Verified purchase

I found Amoma by accident, but the price they offered for the hotel was better than other more established/known 'brokers'. We got a deal that included breakfast at our preferred hotel for less than the cost of without-breakfast with the others. I didn't like the hassling/desperation phone call I got from Amoma though trying to get me to book immediately with the promise of free cancellation cover. Maybe some people won't mind this, but I like to do things when I want to do them, not when someone else says I should! Also their 'Print Off Voucher' could do with A LOT of refinement. It looks amateurish to say the least. That said, the hotel accepted it without hesitation and our booking was simple to do. All in all I'd certainly compare my next hotel booking via Amoma, after all, what's to lose!

Thumbnail of user rhiannonn
Australia
1 review
0 helpful votes
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August 8th, 2017
Verified purchase

We just got home from Hawaii and thanks to an amazing Amoma deal, stayed at the Hilton Hawaiian Village on Waikiki Beach. We practically got 2 rooms for the price of one! The resort was phenomenal, made the trip just perfect. All 10 of us were so so pleased. I will definitely be looking to Amoma when we book next year as well!
Thank you SO much

Thumbnail of user tammyd68
GB
1 review
0 helpful votes
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January 22nd, 2018
Verified purchase

The hotel is lovely, very Swiss & modern. Free WiFi is great, good choice of English tv channels, not that you stay in to watch tv, but nice to chill out & watch some tv in bed at night. Staff very friendly & polite.
Breakfast room is on top floor with surrounding glass dome windows, amazing views
Definitely would recommend people to stay here, reasonable price too.

Thumbnail of user christopherm146
California
1 review
0 helpful votes
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October 5th, 2017

You are charged a $13 international transaction fee (if you're paying from the US), which they don't tell you about.

Also I'd avoid this service if you're booking something for work. They're receipts don't include your payment method, making reimbursement a pain.

I've also found their customer service as very antagonistic.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Christopher M.,

Our goal is to offer you the best hotel prices on the market, which is why they don’t include payment fees. You can pay with a wide variety of payment methods on our site, such as credit and debit cards, PayPal and online transfer; many of them are completely free of fees. This way you can land amazing deals on AMOMA.com. The international transaction fee is a charge some banks issue for payments made abroad and is not levied by us.

Feel free to reach out to our customer support team at sitejabber@amoma.com any time so we can find the best payment method for you.

Your Customer Support team

Thumbnail of user kietl
Texas
1 review
0 helpful votes
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September 22nd, 2017

Had to cancel my hotel reservation due to Hurricane Irma. I requested cancellation through their website and called multiple times, but still has not get my refund or an actual response since 9/8/17. They only email a generic response saying that they will get back by email or phone call as soon as possible... still no response in nearly 10 days.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Kiet,

We take each customers feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.

Our team will review your case and get back to you as soon as they can. However, but please understand that due to the high volume of emails we received from our customers affected by Hurricane Irma, this can take several days - so please be patient!

We remain at your service.
Thanks,
Your Customer Support team

Thumbnail of user serdjoc
GB
1 review
0 helpful votes
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January 16th, 2018
Verified purchase

We arrived in the afternoon after 5 minutes walk from main railway station, friendly and well organised reception, room was perfect, and breakfast was ok. Perfect hotel for traveling around Milan as there are two underground stations not 100 yards away from each other. We enjoyed very much our stay and will come back when back in Milan.

Thumbnail of user juliet412
Spain
1 review
6 helpful votes
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May 22nd, 2019
Verified purchase

Hotel nord 1901:1) closed to everything, but not in noisy street. For us this is the best location; 2) super clean, comfortable room. Luxurious looking lobby with decent prices, you can feel the hotel manager and staffs works hard to welcome you; 3) No hiding fee from AMOMA.com and this hotel.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Julie T.,

Thanks for sharing your feedback!

Your AMOMA.com team

Thumbnail of user markl261
Florida
2 reviews
0 helpful votes
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August 5th, 2017
Verified purchase

Excellent value. Saw a great value online, went to book and representative actually called while I was in the act with a better deal. Very responsive customer service. Seem less transition from booking online to checking in. Hotel had every detail. Highly recommend. Saved a bunch. Thanks

Thumbnail of user shaneb59
Florida
1 review
0 helpful votes
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December 15th, 2017
Verified purchase

I had never heard of this booking site until using them to book a room at the Rosen Center in Orlando. The rate was too good to be true, but it was ($145 less than all others!). There were no issues checking in and I was happy with the room, even though it was located at the very end of the hall. Hey, that is better than next door to the elevators or vending machines. Will use AMOMA again.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Shane B.,

Thanks for sharing your feedback!

We are happy to hear about your great booking experience. Offering you the easiest booking procedure and best service is our top priority, so let us know if there is something we can do to make your next booking with AMOMA.com even better!

Your AMOMA.com team

Thumbnail of user alisons92
GB
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

In a convenient location for all the sites of central London. Comfortable accommodation in a quiet residential setting. Unfortunately the lift was t working and we were on an upper floor, but the staff were very keen to help with our bags. Made to feel at home.

Thumbnail of user kathyc149
Canada
1 review
0 helpful votes
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July 19th, 2017

Absolute horrible experience. Waited on the customer service line forever multiple times, but if you call and hit to be connected to 'new booking' someone picks up immediately - go figure. Had an issue with my booking and they said would follow up but never did. This company does not know how to service customers. I lost my money! STAY AWAY! Stick to a reputable company that knows how to ensure a positive customer experience!

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Kleo,

Please note that we contacted you on 26.07.2017 by e-mail to resolve your matter. Feel free to reach out to us at sitejabber@amoma.com if you have any further questions about your booking!

Your Customer Support team

Thumbnail of user julies639
Iowa
1 review
10 helpful votes
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June 12th, 2019
Verified purchase

Great beds, nice views, easy to get to, friendly staff. I literally booked this place because it had a very affordable rate & it turned out to be amazing! So much to offer for a low rate. Perfectly sized not too busy quaint & nice pool area. Bar within walking distance, super easy to hop on a boat trip or excursion here too since it's right on the marina.

Thumbnail of user michaelb518
Connecticut
1 review
0 helpful votes
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May 12th, 2017
Verified purchase

Was a little nervous after seeing some negative comments online. Called To confirm reservation about a week ahead of arrival. Everything was set. No problems at checking in, nice to have stay prepaid.

Thumbnail of user gulshana
India
1 review
0 helpful votes
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September 29th, 2017
Verified purchase

This being the first time through Amoma, initially though I was a little sceptical but things really went absolutely hassle free. The entire experience starting from booking till checkout was excellent!

Thanks, Amoma!

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From the business

AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!

Company Representative

Thumbnail of user janineg5
AMOMAcom C.
Customer Support team

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