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  • AMOMA.com

2018 CUSTOMER CHOICE AWARD

AMOMA.com

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Overview

AMOMA.com has a rating of 3.7 stars from 2,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service, and great hotel. AMOMA.com ranks 505th among Travel Deals sites.

  • Service
    63
  • Value
    65
  • Quality
    51
15
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How would you rate AMOMA.com?
Top Positive Review

“Rough start... but they made things right”

Milo L.
9/4/19

Initially we had a problem with our reservation. When we booked, the site said that we could cancel anytime before February. Chatting with their support was like talking to a brick wall. Only once I got on the phone with someone did they take care of me the way I expected. I only gave them four stars because of the hassle in getting things figured out. But talking to the right person at Amoma got things resolved very quickly, with a great outcome.

Top Critical Review

“Bad sites amoma”

Suleyman D.
9/16/19

I made a reservation through amoma for the grand pasha hotel in Kyrenia. However, after paying the money, I noticed that amoma received more than 170 TL from me. No matter how much I corresponded, they didn't care. Never shop from this site. They don't care about any customers after they get the Money. VERY BAD Rezervation number: 57479465

Reviews (2,985)

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Reviews that mention popular keywords

customer service (167) booking process (59) credit card (66) hotel room (62) front desk (35) confirmation email (21) train station (17) booking site (43) confirmation number (11)
Thumbnail of user terryn23
Michigan
2 reviews
0 helpful votes
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October 5th, 2017
Verified purchase

I had never heard of AMOMA before, but gave it a try because they had the best rate for the hotels in the location and time of my trip. Everything went smoothly and there were no surprises or extra charges. I will use them again.

Thumbnail of user elainem78
GB
1 review
0 helpful votes
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November 26th, 2017
Verified purchase

We had a weekend away at the Royal Highland Hotel in Inverness and found our room to be very satisfactory. Breakfast was very good. Hotel restaurant was excellent - we recommend their 1-2-3 deal. Good location adjacent to station. One quibble, beware first floor rooms on station side -room below used for highland dancing therefore noise in bedrooms above.

Thumbnail of user pattye11
Nevada
2 reviews
0 helpful votes
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February 20th, 2017

I was looking for a place to stay in Tucson, AZ and AMOMA came up as a booking option. It said it was a trip advisor partner so I checked out what they had. I saved 50% over what I could have paid going anywhere else at the Hilton El Conquistador. The only one small snag was my credit card was denied for the final payment as they are not a US based country. It was resolved easily with an email to them. They were very responsive. The hotel even upgraded us to a suite.

Thumbnail of user lw62
California
1 review
0 helpful votes
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August 10th, 2017
Verified purchase

Hotel was as pictured.
Great location.
Safe.
No gimmicks.
Additional Daily Resort Fee was clearly stated, so no surprises.
Would add an arrow or yellow highlighting to make Resort Fees even more visible.
Thank you so much for an excellent stay!

Thumbnail of user louisd73
Iowa
1 review
0 helpful votes
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January 31st, 2019
Verified purchase

Got the room as described, save a couple hundred on a 3 night stay. Would use again. As other people have stated call the hotel to make sure the reservation has gone through good advice with any third party reservation company.

Thumbnail of user neilr93
GB
1 review
0 helpful votes
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August 25th, 2018
Verified purchase

First Class service. Extremely helpful in the booking procedure... actually spoke with a very real person, who also rang me back to save me `hanging on`, and the hotel was brilliant. Will use them before any other booking service in future.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Neil R.,

Thank you for your kind review of AMOMA.com!

We're happy to hear how much you appreciate the work of our customer service team, and that everything could be sorted out to your satisfaction.

Your AMOMA.com team

Thumbnail of user clairem124
Canada
1 review
0 helpful votes
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August 2nd, 2018
Verified purchase

Our room was clean and very comfortable. The bathroom had a hair dryer and makeup mirror and ample room for 2 people to use at the same time. We loved the location, minutes from the best shopping on St Catherine Street, wonderful restaurants and a 15 minute walk to the train station. We will definitely stay there again when our travels take us back to Montreal.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Claire,

Thanks for your feedback and for sharing your smooth hotel experience, it's much appreciated!

Your AMOMA.com team

Thumbnail of user hedleyb
Gambia
1 review
2 helpful votes
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December 17th, 2016
Verified purchase

Booked 3 nights at our desired hotel decided to stay another week tried to book this on line on day 3 with you people found it impossible ended up dealing with the hotel direct after a bit of negotiation thanks anyway

Thumbnail of user lucyj15
GB
3 reviews
3 helpful votes
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August 28th, 2017
Verified purchase

Stumbled on this site by accident and glad I did, very competitive prices and gave me more freedom of choice due to the price so I could travel and stay in places that would usually not be in my price range

Thumbnail of user pawanp1
Pennsylvania
1 review
0 helpful votes
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August 5th, 2017

I booked a hotel for my colleague from Jun 18-22 and for some reason he had to check out a day earlier. I called Amoma customer service number which usually takes about 40 min to get hold of anyone. Sometime, it just hangs up on you. One guy told me to get a invoice from hotel when guest checks out and send it to Amoma so i can get the remaining balance refunded. 1st I received email saying they could not open my attachment. How come I can open the same PDF and image (I sent both) and they can't. I even provided reference number and all the info hotel gave us. Now: It has been over one and half month and i still have not got my refund nor do i get any response of my email.

* AMOMA.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Pawan P.,

Please mind that we offer you 24/7 customer support on various channels. You can reach us by phone, by email at customersupport@amoma.com and via our on-page LiveChat. If you want to make changes to an existing booking, you can even manage these yourself in your personal account area on our site. Our team is happy to support you in case you need assistance.

Please note that we contacted you on 28.08.2017 by email to assist with your booking. Feel free to contact us at sitejabber@amoma.com if you have any further questions about your booking!

Your Customer Support team

Thumbnail of user jacksong11
Canada
1 review
2 helpful votes
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July 29th, 2017

I went to this site from Canada to book a Canadian hotel. There was even a Canadian flag in the top corner and a Canadian contact number. Only after booking did I realize they were charging me in US dollars. When I tried to cancel online they state that I will have to pay $60 to cancel.

I am now on hold (45 minutes and counting) with still no live voice.

NEVER use this site. This is just a scam they are trying to pull.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Jackson,

We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.

Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.

We remain at your service,
Your Customer Support team

Thumbnail of user johnk417
South Dakota
1 review
1 helpful vote
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July 12th, 2017

Should have know from the start when my bank texted me asking if the transaction was fraudulent. Now I know it is, set up the reservation to stay in Kansas City and when I checked with the hotel regarding my reservation. They said Amoma did not have an reserved rooms and my information was not available.

Then of course I go to cancel the booked and are subject to forfeiting half of the cost and the rest will be refunded. Will see if that ever happens. Likely I will never see this money again. Thanks for stealing from everyday people. Hope this site gets shut down soon.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Johnm

We checked your case and learned that we granted you a refund and informed you by e-mail on 11.07.2017 accordingly. Please allow 3-5 days for your bank to process this reimbursement.

Feel free to reach out to us at sitejabber@amoma.com if you have any questions about your refund.

Your Customer Support team

Thumbnail of user gordons49
GB
1 review
0 helpful votes
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March 28th, 2017
Verified purchase

We stayed 2 night before our flight home. Very helpful staff. The lady on the desk even lent me her laptop so I could watch the premier league. The room and breakfast was excellent. Only one fault the built in fridge was not working forgot to report it to the desk

Thumbnail of user claudior12
California
1 review
2 helpful votes
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August 20th, 2017

I had never heard of this site, but decided to use it because of their good prices. Unfortunately I made a mistake with my reservation dates. Minutes after I made the reservation I made a phone call to AMOMA. After being on hold for a very long time... a VERY long time, I was finally able to talk to Franklin. He told me they would review my reservation and get back to me within 24 hours. I received a confirmation email stating the same. That was ELEVEN days ago! I still haven't heard a word from them.
Oh well, too bad for them. I'm going to be traveling in Europe for a month. For sure I'll be using a different travel site. The bottom line is they're losing lots of business from me.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Claudio R.,

We take each customers feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.

Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.

We remain at your service,
Your Customer Support team

Thumbnail of user regianec1
Florida
1 review
0 helpful votes
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May 26th, 2017
Verified purchase

I was very satisfied with the reservation and stay. I would only suggest that Amoma have a reachable customer service line. Maybe change the message to say that they will call me back. Which they did.

Thumbnail of user denisep74
Ireland
1 review
0 helpful votes
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November 6th, 2017
Verified purchase

Fab hotel the minute you walk through the door it's so relaxing and beautiful. Booked s double room but got a huge twin room just fantastic. Breakfast fab pool fab over it. Planning another visit soon

Thumbnail of user melvynj2
GB
1 review
0 helpful votes
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January 1st, 2018
Verified purchase

At the time of looking for a hotel in Lisbon I looked at several platforms. Amoma.com was by far the most competitive. However there were some negative reviews posted about them. Whilst worried I booked anyway. The hotel was superb, the booking process simple and straightforward. I will use amoma.com again without any hesitation.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Melvyn J.,

Thanks very much for your kind words! We hope to remain your number-one hotel booking platform for a long time to come.

Your AMOMA.com team

Thumbnail of user patriciam497
GB
1 review
0 helpful votes
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June 27th, 2018
Verified purchase

Stayed in the Hotel Villa Rosa. Staff were very good as were the breakfasts. Room was a bit small for 3 people but I gather this is normal for Rome. Good value for money and great location in Trastevere-5 mins from train station, 2 mins from trams into centre. Only complaint, beds were too hard for us.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Patricia,

We take each customer’s opinion seriously and want to thank you for your feedback.

It will help us to offer you and 2.5 million fellow travelers per year the greatest hotel deals and help us monitor the condition of the accommodations that we offer.

Your Customer Support team

Thumbnail of user tammyd57
Florida
1 review
0 helpful votes
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July 23rd, 2017
Verified purchase

Everything was good, the room was bigger than I thought. However, it is a party place, not a place for children especially at night. People were on the beach making out and jumping into the ocean with no tops on, lots of wild hollering.

Thumbnail of user ovidiub6
GB
1 review
0 helpful votes
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June 4th, 2019
Verified purchase

Excellent accommodation and services, hope for my next business travel I' can choose the same Hotel. Room is excellent, silent, breakfast with traditional foods, restaurant in the top with wonderful view

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Ovidiu B.,

Thanks for sharing your feedback!

Your AMOMA.com team

Thumbnail of user krisc42
Illinois
1 review
0 helpful votes
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June 27th, 2017
Verified purchase

Found a great deal on trivago... had I read previous reviews about Amoma... I would have not used them. However, much to my pleasant surprise, the booking was perfect. We saved almost $70/night... Hotel was great... Amoma worked out wonderfully for us this time. I would use them again.
The only drawback was I could never get someone on the phone at Amoma to answer some questions.

Thumbnail of user keithm64
Hong Kong
2 reviews
1 helpful vote
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August 19th, 2017

Having selected and paid for 2 rooms in a hotel in Ireland I arrived to be told that only 1 room was available. The hotel explained that they had alerted amoma to this fact at the time of booking but no notice was sent to me by amoma prior to my arrival. To make matters worse, the hotel advised that it was amoma who had booked all the other rooms for a tour group. I am still waiting for a response to their initial email asking why I have asked PayPal to stop payment. It has been almost two weeks of silence. Thank you to PayPal for assisting and supporting my claim for a full refund. Shameful that amoma don't even have the decency (or staff?) to provide even a simple response.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Keith,

Sorry again for any inconvenience caused! We checked your case and learned that we granted you a full refund and informed you by mail on 17.10.2017 accordingly. Please allow 3-5 days for your bank to process this reimbursement. Feel free to contact us at support@amoma.com if you have any questions about your refund.

Our Customer Support team

Thumbnail of user noelf22
GB
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Great hotel in a central location. Friendly staff who were very knowledgeable about the best restaurants/ Bars to visit. The hotel is situated between the sea front and the town centre which has some lovely shops. The roof terrace bar in the evening was amazing with breathtaking views onto the beach and the old town. We stayed in December so the room rate was very good value for money.

Thumbnail of user trishc17
Australia
1 review
4 helpful votes
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May 4th, 2017

All of the information they give re the booking process is completely incorrect. Have tried to contact them multiple times. The last time I was on the phone on hold for over half an hour until I hung up. Still have absolutely no idea what is goi

* AMOMA.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Trish,

Sorry to hear about this!

We have contacted you on 05/05/2017 to arrange a call so as to assist you with the booking process and clarify all questions you may have. Feel free to reach out to us at support@amoma.com should you have any questions in the meantime!

Talk to you soon,
Your Customer Support team

Thumbnail of user zaleham
Malaysia
1 review
0 helpful votes
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November 13th, 2018
Verified purchase

The location is so convenience with friendly and helpful staff. Breakfast was deliciously prepared which satisfies all with various delicacies. The room is spacious and very well maintained. Parking is limited but since the hotel is in town, you can just walk around or take public transportation.

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From the business

AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!

Company Representative

Thumbnail of user janineg5
AMOMAcom C.
Customer Support team

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