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  • AMOMA.com

2018 CUSTOMER CHOICE AWARD

AMOMA.com

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Overview

AMOMA.com has a rating of 3.7 stars from 2,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service, and great hotel. AMOMA.com ranks 504th among Travel Deals sites.

  • Service
    63
  • Value
    65
  • Quality
    51
15
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How would you rate AMOMA.com?
Top Positive Review

“Rough start... but they made things right”

Milo L.
9/4/19

Initially we had a problem with our reservation. When we booked, the site said that we could cancel anytime before February. Chatting with their support was like talking to a brick wall. Only once I got on the phone with someone did they take care of me the way I expected. I only gave them four stars because of the hassle in getting things figured out. But talking to the right person at Amoma got things resolved very quickly, with a great outcome.

Top Critical Review

“Bad sites amoma”

Suleyman D.
9/16/19

I made a reservation through amoma for the grand pasha hotel in Kyrenia. However, after paying the money, I noticed that amoma received more than 170 TL from me. No matter how much I corresponded, they didn't care. Never shop from this site. They don't care about any customers after they get the Money. VERY BAD Rezervation number: 57479465

Reviews (2,985)

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Reviews that mention popular keywords

customer service (167) booking process (59) credit card (66) hotel room (62) front desk (35) confirmation email (21) train station (17) booking site (43) confirmation number (11)
Thumbnail of user deirdref2
GB
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Competitive price. Good information and booking details given. Very straightforward, good service.
Hotel was lovely and in a great location. Beautiful inside and we had read reviews about long check ins so avoided the peak time, checked in quite quickly and was given a free upgrade to a studio room. Fab!

Thumbnail of user hingtungt
Malaysia
1 review
0 helpful votes
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October 24th, 2018
Verified purchase

Very convenient to book through this website. Specific invoicing facility available. Effective payment system. Effective monitoring and reminder system.

It would be better if receipt can be issued upon payment, on top of invoice.

Thumbnail of user nelliem26
Illinois
1 review
0 helpful votes
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August 17th, 2018
Verified purchase

The price with the foreign transaction fee was more than what I would have paid in a different website. I wish that would have been disclosed somewhere near the total charge. This makes me not trust new websites.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Nellie,

We take each customer’s opinion seriously and want to thank you for your feedback

Please note that you can pay with a wide variety of payment methods on our site, such as credit and debit cards, PayPal and online transfer; many of them are completely free of fees. In case you decide to pay with another payment method that is subject to charge, bear in mind that these charges are levied by the banks.

In any case you can always see a full price breakdown on the payment page before completing your booking.

Please do not hesitate to contact sitejabber@amoma.com if you have any questions.

Your Customer Support team

Thumbnail of user cynthiaf46
Florida
1 review
0 helpful votes
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February 6th, 2018
Verified purchase

Our flight was delayed and we had an extreme late arrival. Hotel staff were very friendly and did their best to accommodate us. Breakfast was still available when we got up. There was not much of a selection but was good nonetheless. We were very pleased with hotel, would stay again.

Thumbnail of user davidm1496
Ireland
1 review
0 helpful votes
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July 6th, 2018
Verified purchase

This was my first time using Amoma, found them easy to use and had a rate that was much better than others for the same hotel and even had breakfast included. Very satisfied will definitely use them again.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi David M.,

We strive to offer our customer with the most straightforward and hassle-free booking process and we are glad you could benefit from this.

We appreciate your recommendation and look forward to seeing you again on our website!

Best regards,

Your AMOMA.com team

Thumbnail of user marisak
California
1 review
0 helpful votes
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July 31st, 2017
Verified purchase

I was hesitant to book through Amoma as I had never heard of them until Trip Advisor pushed them as the best deal for a hotel we were looking at outside Yosemite. They had the best deal and the whole process was very simple. Just make sure you print your voucher! The hotel we went to was unable to use the one on my phone... maybe that was the hotels fault though. :) thanks Amoma!

Thumbnail of user serenaj11
GB
1 review
0 helpful votes
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December 29th, 2018
Verified purchase

Rooms very clean. Badly thought out wiring and design air-con system and electric wall heater. Took a day to find out that you could not operate both at the same time. The advice on this, although underlined, was buried in a letter in a folder on the desk.

Thumbnail of user bryand119
Canada
1 review
0 helpful votes
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August 30th, 2019
Verified purchase

Unlike other popular booking sites, by booking through amoma.com, we saved the nightly fee that would have applied for each of our 2 sons as well as the resort fee. The site was easy to use, pretty straight forward and no problems at the hotel. Would use again.

Thumbnail of user moriczm
Canada
1 review
1 helpful vote
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May 4th, 2017
Verified purchase

I've booked in this hotel before with another site and been completely satisfied with my stay. Unfortunately this time I was placed in a room right beside the ice machine and both me and my girlfriend got no sleep as the noise was unbearable. I don't know if it was bad luck or had something to do with the Amoma site.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi moricz M.,

We apologise for any inconvenience you experienced at a hotel booked through us.

We are an allround hotel booking platform that works independently from the individual accommodations. Nevertheless we strive to offer you great quality hotels, so we contacted you on 03/05/2017 to resolve this matter together with you.

Please feel free to reach out to us at support@amoma.com if you have any further questions!

Your Customer Support team

Thumbnail of user robertl269
Wisconsin
1 review
0 helpful votes
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May 1st, 2017
Verified purchase

Very easy to book the hotel I wanted through this site. Printed out my documatentation, presented it at check-in, and all went smoothly. Significant savings, as I booked about 5 weeks in advance of my trip.

Thumbnail of user heidemariek
Canada
1 review
0 helpful votes
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May 10th, 2017
Verified purchase

No problem, checking perfectly in order, liked the hotel and its restaurant "Allegro". Great food, lovely music Friday evening, room on 13th floor, super view of Quebec City, hotel close to all amenities

Service
Value
Shipping
Quality
Thumbnail of user dorish15
GB
1 review
0 helpful votes
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May 3rd, 2017
Verified purchase

Nice breakfast quiet room good staff hotel classed as 4 Star with my vast experience of hotels this would struggle to make 2 star furniture is filthy ineed of renewal the whole place needs a facelift.

Thumbnail of user mandya17
GB
1 review
0 helpful votes
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July 20th, 2017
Verified purchase

Fresh, modern room with extremely high standards of hygiene. Power shower and lovely toiletries. Very comfortable bed. Super big TV with 5 news channels in English, 1 Spanish channel and the rest in French. Only disappoinment really was no kettle or iron in the room, when this is advertised. They're available, but you have to ask for them. Friendly, efficient staff who genuinely seem interested in you enjoying your stay. Very easy to get to from the Gare du Nord, if travelling from Charles de Gaulle airport.

Thumbnail of user richardc302
GB
1 review
0 helpful votes
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January 4th, 2018
Verified purchase

Perfect Hotel in Florence where everything is within walking distance. I had intended to use Booking.com but Amoma intervened before I booked and offered me a better deal. I6t was spooky that Amoma discovered my phone number but all worked out ok

Thumbnail of user richardc301
Canada
1 review
0 helpful votes
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January 1st, 2018
Verified purchase

Hotel Modern in NOLA was comfortable, spacious and conveniently located on the St. Charles trolley line. Staff were very friendly and helpful. Breakfast was average, but appreciated. Proximity to excellent WWII museum is a bonus. Superdome and other museums also close.

Service
Value
Quality
Thumbnail of user sootingh
Malaysia
1 review
0 helpful votes
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November 29th, 2017
Verified purchase

Hotel hospitality, guest room, service are nice and excellent. Thank you. I will recommend friends. Hotel car park space is confusing. I get mess up with next door PWTC carpark area, but overall I'm satisfied.

Thumbnail of user michaela1236
Israel
1 review
11 helpful votes
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September 16th, 2019
Verified purchase

Nice and easy to use website. Even the internet support over the phone was ok, but transparency gone when you are showing a price, saying that includes everything, but credit card fees of almost EUR10 appears only on the payment screen... Unlike in other sites, like booking. Com.

Thumbnail of user karid19
Arizona
1 review
0 helpful votes
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May 3rd, 2017
Verified purchase

I was a bit apprehensive when we went to check in after I read some bad reviews regarding AMOMA. I fully expected the resort to indicate they had no idea who we were. To my shock we checked in within 30 seconds with a smile and "all paid" from the front desk. On top of that we watched as regular guests had luggage stored because their rooms weren't ready yet we quickly obtained a room overlooking the lazy river. I understand room availability is the resorts task but after a quick check in it made our experience that much better. To save over $100/night and get great service truly stunned me. We will definitely use AMOMA again.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Kari D,

Thanks for sharing your feedback!

We are happy to hear about your great booking experience. Offering you the easiest booking procedure and best service is our top priority, so let us know if there is something we can do to make your next booking with AMOMA.com even better!

Your AMOMA.com team

Thumbnail of user andrewk252
South Africa
1 review
0 helpful votes
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November 18th, 2018
Verified purchase

My stay at Town Lodge is always a pleasant one, thanks to amoma.com i got an excellent rate and it included breakfast this time round. However just 1 thing, nothing major, i requested a ground floor room and ended up on the 2nd floor.
Over all, was a good choice

Thumbnail of user selmas3
France
1 review
0 helpful votes
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March 13th, 2019
Verified purchase

Convenient location, friendly staff, good breakfast with plenty of choice.
Clean, pleasant room with an excellent view.
The downside: Only one lift working, so quite a wait (I was on the 5th floor). Also the bottom shower door seal needed repairing/repacing.

Overall, excellent value for money.

Service
Value
Quality
Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Selma,

We are happy to hear that you enjoyed your stay with the hotel! Your feedback helps the hotels to continue offering you and your fellow travelers better service.

Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user roberts1479
GB
1 review
0 helpful votes
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August 2nd, 2018
Verified purchase

Couldn't be more simple, Great Price, was all clear and documents were sent immediately and hotel saw my booking the next day to finalize a couple of extras. Perfect. No issues on first booking and experience, would use again 100%.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Robert,

Thanks for sharing your feedback!

We are happy to hear about your great booking experience. Offering you the easiest booking procedure and best service is our top priority, so let us know if there is something we can do to make your next booking with AMOMA.com even better!

Your AMOMA.com team

Thumbnail of user kierant3
Tunisia
1 review
0 helpful votes
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April 18th, 2018
Verified purchase

Great sea view almost breathtaking but the moral and smell of cats is terrible. I spent my first day here cleaning the private beach. It was like a rubbish tip. It was only then they decided to clean it. Unprepared and it nearly May already. Its a pity because it has so much potential and there are some dedicated staff who care. Unfortunately the rest havecs very poor attitude to their guests.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Kieran T.,

Thanks for sharing your feedback!

It will help us to offer you and 2.5 million fellow travellers per year the greatest hotel deals and a smooth booking experience on our site.

Your Customer Support team

Thumbnail of user paulb1060
Wisconsin
1 review
0 helpful votes
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December 23rd, 2018
Verified purchase

Booked a Tampa hotel for $5 less than three lowest price elsewhere. Unrequested phone follow up support from Amoma confirmed the price & fees were correct so I booked and everything at hotel went smoothly. Very happy.

Thumbnail of user davidw1039
GB
1 review
0 helpful votes
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June 22nd, 2018
Verified purchase

My wife and I attended the Stonefree Festival last weekend at the O2 Arena.
We stayed at Travelodge Docklands, which proved to be an ideal choice. Excellent service, clean, comfortable room and a hearty breakfast.
Highly recommended.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi David,

We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.

Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user chuckw14
Florida
1 review
4 helpful votes
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February 3rd, 2016

Amoma seems to be expanding in the hotel search sites (Trivago & Kayak). I had a BAD experience with them last year (2015) and vowed never to do book with them again. I checked the many other bad experiences described in reviews to make sure mine was not an isolated incident. I avoid them at all costs and actually just did booking VDay weekend in Orlando. I paid more rather than risk a booking with them!
Stay away from AMOMA! They are bad news! Terrible access to service, and terrible attitudes, pushy service people who treat you like you are trying to rip them off! They come across as slippery and underhanded.
Shame on Trivago and Kayak for listing their deals at all.

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From the business

AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!

Company Representative

Thumbnail of user janineg5
AMOMAcom C.
Customer Support team

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