• AM Used Auto Parts

AM Used Auto Parts

Write a Review

Overview

AM Used Auto Parts has a rating of 1.9 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AM Used Auto Parts most frequently mention auto parts, year warranty, and oil pan problems. AM Used Auto Parts ranks 860th among Auto Parts sites.

  • Service
    85
  • Value
    85
  • Shipping
    82
  • Returns
    61
  • Quality
    82

This company does not typically respond to reviews

Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
0
Negative
10
68
See all photos
How would you rate AM Used Auto Parts?
Top Positive Review

“Top notch”

roman b.
9/8/23

Very easy and smooth transaction. These guys knew exactly what was needed and came through in time! The Engine purchased was delivered safely and quickly, and has performed as well as could ever be expected since the installation. If I'm ever looking again, this place will be my first call. Very good experience. The sales representative was very friendly and professional. He answered all my questions knowledgeably. I was very pleased with the price. They was very helpful easy to deal with they pulled the number an new exactly what I was looking for.

Top Critical Review

“DON"T BELIEVE THEM,”

william M.
9/11/24

You be the judge The sales person will tell YOU anything. I needed a transmission,. They do not test them. I received 2 Transmissions One was just as bad as the frist one. I spent over $ v2500. Alone in Labor cost plus the Transmission. WARRANTY, no much thing...I did everything ask for, and they kept asking me for more. They wanted to to take the transmission out of the auto, then put in on a shipping pallet and ship it back to them ( probably would cost me over $ 1000. Then they would look at it. I have never wrote a review on a company. They are all liars, they will give you a run around and will not stand behind they words or WARRANTY. Save yourself a lot of problems and don't buy anything from this company

Reviews (177)

Rating

Timeframe

Other

Reviews that mention popular keywords

auto parts (43)
Thumbnail of user amandab1474
Utah
3 reviews
34 helpful votes
  • Send Message
October 14th, 2021

They took an extra almost 3 weeks to send me my transmission, claiming it was to test it. We questioned it when we recieved it, but trusted them to be honest with us about it. Got it installed & the vehicle doesn't move. We have put it through vigorous testing to 100% confirm they sent me a broken transmission. I attempt to work with Warrenty as that is the main reason I bought from these guys, to have them start running me in circles in an attempt to avoid backing the transsmission they sent me. Just a joke, I am going to be out thousands of dollars because of this company

Tip for consumers:
Do Not Buy from these guys

Products used:
Transmission

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamm27
Maryland
1 review
0 helpful votes
  • Send Message
July 27th, 2022

AM Used Auto Parts is the best place to shop if you're looking for good and affordable pricings along with shipping. I have my part and now back on the road. I'd recommend them to anyone. THANKS AMAP.

Thumbnail of user davidn1449
Tennessee
1 review
0 helpful votes
  • Send Message
August 24th, 2021

AMUP has their phone # in banner of goproengines.com which is a search engine; they sell leads to to parts suppliers. One of these; American Auto Zone - https://americanautozone.us/ is a fraudulent store front. I wired them 1,000s of dollars for an engine that never came. Filed report with FBI. I would stay away.

Thumbnail of user dustinf85
Oklahoma
1 review
1 helpful vote
  • Send Message
February 4th, 2022

Bought and engine from AMUAP that only had 68K miles. Pulled the oil pan and it was filled with chunks of metal from cam bearings or rod bearings. Called Paul in the warranty department and he asked for pictures, sent him pics of the oil pan with all the metal chunks and his reply was to "just change out the oil pan with the one from your core"

Thumbnail of user keithw198
Florida
1 review
2 helpful votes
  • Send Message
November 9th, 2018

Bought a V8 for my 03 Suburban. Sent a trash motor that didn't run and shipped it sideways on a broken pallet. Was froze up when it arrived. Scam artists. Took me for $1000.

Thumbnail of user angeliaj22
Texas
1 review
0 helpful votes
  • Send Message
August 3rd, 2022

Thanks to AM Used Auto Parts, my car is back on the road and running fine. I purchased a transmission from AM Used Auto parts and they shipped it directly to my mechanic. My trusted mechanic installed the transmission and was very confident installing the transmission. Now I have both a trusted mechanic and a trusted Auto parts company. Thank you AM USED Auto Parts. I will definitely refer you to friends and family and consider you for my future use Auto parts.

Service
Value
Shipping
Thumbnail of user bobp962
California
2 reviews
1 helpful vote
  • Send Message
February 7th, 2023

DO NOT EVEN WASTE YOUR TIME BUYING FROM THEM! THEY SOLD A UNIT THAT LASTED 3 WEEKS AND THEN WANTED NUMEROUS THINGS FROM MY SHOP TO GET CREDIT. I SENT THOSE THEN THEY SAID WE HAD TO SEND IT BACK AT OUR COST. IT CLEARLY STATES ON THE WEBSITE THAT THEY WOULD PICK IT UP AT THEIR COST WITHIN 30 DAYS. I OWN A AUTO REPAIR SHOP AND THEY THINK THEY ARE SMARTER THAN THE TRAINED TECHNICIANS. NOW THEY JUST TOLD US IT IS PAST 30 DAYS, EVEN THOUGH IT HAS BEEN SITTING AT MY SHOP, AND THEY WILL NOT TAKE IT BACK. NOTHING BUT A RIP OFF. SURE THEY SAY THEY HAVE GOOD PRICES BUT SERVICE IS HORRIBLE AND MIS STATED. I WILL NEVER BUY ANYTHING FROM THEM AGAIN.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joer280
Virginia
1 review
0 helpful votes
  • Send Message
July 25th, 2016

Lost $2000. Sent me 2 engines. 1st was the wrong one. 2nd had rust in cylinders. Paid shop to disassemble for re gasket before install, then found rust. Was told they wouldn't honor warranty because I had disassembled the engine. Even though I used a certified shop. I wouldn't have known about the rust in cylinders or water in entire engine if I hadn't had it checked. They offered to take the engine back for refund minus the shipping cost. Kept the engine and parted what I could. Complete waste of time and money. These guys are the sleeziest bunch of clowns I've ever dealt with. I wish them all nothing but the worst!

Thumbnail of user mitchellg189
California
1 review
1 helpful vote
  • Send Message
May 25th, 2023

Shipped me a Non Compatible Vin Specific Motor with a Fuel Management Systen that will not loop in to my truck. Can not get the Vin of Vehicle motor came out of to prove Claims experts wrong. I will not pay to ship their mistake back to them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hanag16
Georgia
2 reviews
0 helpful votes
  • Send Message
August 31st, 2023

Very easy transaction the engine was ordered and delivered in a short amount of time. The mechanic gave there approval on it being a good engine as am auto promised.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

Thumbnail of user todds206
New Jersey
1 review
2 helpful votes
  • Send Message
December 5th, 2018

Sent a bad engine and won't honor their "warranty" They say the warranty is void because I took the heads off to see why there wasn't any compression. Don't be fooled, there is no warranty.

Thumbnail of user daves1662
Florida
1 review
1 helpful vote
  • Send Message
July 19th, 2022

Engine took a little longer to arrive then expected but it was a described. Engine runs strong and glad to have my car running again. Thank you AM auto parts.

Products used:
Used engine

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissae302
Georgia
1 review
0 helpful votes
  • Send Message
September 9th, 2020

We ordered an engine for my 15 year old sons car. He paid for it with his own money. We received the engine and sent it off to be installed. The mechanic called and told us it was the wrong engine. So we call A & M and told them about the situation. They want us to pay for the engine to be returned and also for the shipment of the correct engine. We've already paid $700 for the first engine now the want another $300, via money order or cashier check! This is bull$#*!. We will be contacting a lawyer and also sending this to the BBB. DO NOT ORDER ANYTHING FROM THESE PEOPLE

Tip for consumers:
DO NOT USE THIS COMPANY

Products used:
Having to order another engine from a different company. These people are not getting anymore money from us.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dinoraa5
California
2 reviews
3 helpful votes
  • Send Message
April 24th, 2023
Verified purchase

My husband bought a 1,500 dollar used motor (yes we acknowledge is used) with 72K miles they said it had, the motor was damaged when my husband inspected it but the delivery guy had left. We called them twice upon receipt and they did answer and we explained the situation about the motor being damaged. They asked for pictures which we sent to them but they never responded. So my husband without any hope and this company being in Florida and we're in California, he proceed it to have a mechanic work on it to at least try to see if it would work although the motor was broken. According to the mechanic that motor has more than the stated miles and also shows signs of over heating. (see pics) According to AM used Parts they do quality check and they turn start the motors before selling.
In the midst of these, my husband sent another email and they responded to that one (please see attached), we were instructed to change a few parts, my husband thought ok, so we bought more parts in good faith and spent 517.89, turns out we can't do that because the parts can't be installed due to the damages, per the mechanic is "impossible" the motor is "deceased"
We've left messages at no veil. We have proof of everything and photos and the testimony of the mechanic.
I urge you to BE CAREFUL! They are not to be trusted especially if your'e out of state it complicates things and they just think you're just gonna go away because they know it complicates things.

Tip for consumers:
We just wanted another motor and they refuse to help us. And now they want a restocking fee of 20%

Products used:
Used vehicle motor

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasd81
California
1 review
4 helpful votes
  • Send Message
May 18th, 2016

They don't stand behind their warranty the engine I purchase had internal parts broken the engine was suppose to be a good engine and internal parts were supposed to be covered I was AM that would need to purchase the parts myself and the engine would be okay

Thumbnail of user marke2230
Wisconsin
1 review
0 helpful votes
  • Send Message
August 23rd, 2023

Bought a transmission it came in excellent condition fit right and works excellent i,ll use am used parts again when needed and tell my family and friends

Products used:
Transmission

Service
Value
Shipping
Returns
Quality
Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

Thumbnail of user meganc872
Georgia
2 reviews
1 helpful vote
  • Send Message
August 23rd, 2023

Everyone one was professional and helpful in purchasing the correct engine. It was shipped and received in a timely manner. If needed I will use them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

Thumbnail of user daler44
Oregon
1 review
3 helpful votes
  • Send Message
September 7th, 2017

I ordered a motor fro am used auto parts. T was a fair price and fairly low miles. It was shipped asap. When my mechanic went to install the motor he couldn't hook up the torque converter bolt and found out the motor would not turn over. I called bryan and he said it was hydro locked and to but some mystic oil in the cylinders and keep trying it turn it over. I am not sure how long it took him but it did start to turn over. I should have just sent it back than. But I didn't so when he got it running he called me and said it makes noise so I went over there to listen to it and it had a very loud ticking noise coming from the drivers side. Called bryan again and he said he would send out another on as soon as I sent the other one back. And I asked if he was going to help pay my mechanic to pull out his junk motor he sold me and but in new one. He said that they don't cover labor. So I am stuck with 700 dollars for the first time and know if I decide to do it again I will have 1400 dollars into 2 motors plus oil and filter for both and other problems that come up like leaking exhaust manifolds and other crap like that that will add up to a couple hundred dollar more real fast. So if you are thinking about buying from this company DONT DO IT! Find some one else. Just read all the bad reviews this company has I wish I would have

Thumbnail of user matthewn636
North Carolina
1 review
0 helpful votes
  • Send Message
September 7th, 2023

AM USED PARTS WAS RECOMMENDED TO ME BY A FRIEND WHO RECENTLY PURCHASED A USED ENGINE FOR A FORD RANGER AND ONE FOR A HONDA PILOT. I NEEDED A TRANSMISSION FOR A GMC PICKUP, SO I GAVE AM USED PARTS A TRY. I FILLED OUT THE FORM ON THE WEBSITE, AND WITHIN A DAY I HAD A QUOTE FOR A USED TRANSMISSION FOR UNDER A THOUSAND DOLLARS, WITH FREE SHIPPING AND 3 YEAR WARRANTY. THIS IS EXACTLY WHAT I WAS LOOKING FOR. I CALLED AND CONFIRMED THE DETAILS WITH BRIAN (I THINK), WHO WAS FRIENDLY AND HELPFUL. I RECEIVED EMAIL UPDATES ON THE STATE OF THE TRANSACTION, LIKE WHEN THEY LOCATED A UNIT FOR ME, WHEN IT WAS SHIPPED, AND I HAD A TRACKING NUMBER. IT TOOK ABOUT 3 WEEKS TO A MONTH TO GET THE TRANSMISSION. IT ARRIVED IN GOOD CONDITION ON A PALLET, AND AFTER INSTALLING IT WORKS JUST FINE. OVERALL I WAS PLEASED WITH EVERYTHING FROM THE PRICE, ORDER PROCESS, AND CUSTOMER SERVICE. I WILL RECOMMEND AM USED PARTS TO FRIENDS AND FAMILY.

Products used:
4L60E automatic transmission

Service
Value
Shipping
Returns
Quality
Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

Thumbnail of user bills153
Maryland
1 review
4 helpful votes
  • Send Message
November 14th, 2015

Do not under any condition do business with these people
I bought an engine- They never shipped anything. When I email they wont answer. They lied about UPS breaking the engine What BS Never saw any Bill of Lading from UPS Crooks

Thumbnail of user sarr1
Alabama
1 review
1 helpful vote
  • Send Message
February 8th, 2021

I purchased an engine on Jan 27 since I had not received by Feb 8th I called and they argued that it had never been paid for. I explained that I am looking at the transcation online and asked of its whereabouts. He lied stating it was coming from up north but the original seller stated it was coming from Florida when I mentioned this the individual hung up assuring me that I would need to wait 7 more days. THIS PLACE IS AN ABSOLUTE JOKE! Where is the professionalism I am running a business as well and cant keep my customer waiting due to their inability to deliver as promised

Tip for consumers:
Keep scrolling dont waste your time. You will never get a correct answer. Filibustering they will tell you what you want to hear {SO SORRY FOR THE INCONVIENCE, OH ITS COVID, ITS ON ITS WAY, I ASSURE YOU THERES NOTHING TO WORRY ABOUT, I'LL PUT YOU ON HOLD GIVE ME JUST A SECOND} (they never come back).

Products used:
Ordered an engine never received

Service
Value
Shipping
Returns
Quality
Thumbnail of user lionela38
Florida
1 review
0 helpful votes
  • Send Message
May 14th, 2023

I would recommend y'all to all my friends and family bcuz your did an excellent job making sure I had the right engine. I want to thank everyone involved.

Products used:
Engine

Service
Value
Shipping
Returns
Thumbnail of user vegamary335
Virginia
2 reviews
0 helpful votes
  • Send Message
August 31st, 2023

The price and quality of the engine I purchased was excellent. It gave extra life to my Pontiac. With the warranty that's offered made me secure with my purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

Thumbnail of user bobb1276
Ohio
1 review
1 helpful vote
  • Send Message
June 14th, 2017

$#*! this place it's a scam they sent me junk all cut up and leaking after they said it's was like new $#*! them. And it took the $#*! tards 4 weeks to ship the thing. Go $#*! your self AM - 10 stars

Thumbnail of user mikes564
Michigan
1 review
1 helpful vote
  • Send Message
July 7th, 2017

I tried to buy a used motor from them. They happily took my money, then I literally had to send a friend who lives in Tampa to their location to get them to call me back after two weeks. After another week of promises to provide me with a VIN so that I could run a Carfax, they told me that thye refunded my money and took a bad attitude with me. DON'T DO BUSINESS WITH THIS PLACE! I'm guessing that if my friend didn't live in the area and hadn't stopped by there, they would have never returned my call. A bunch of scam artists.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Quality used auto parts at great prices shipped nationwide. Used engines, transmissions and complete engine assemblies for all makes and models. All used auto parts, used truck parts and used van parts are tested and guaranteed for 1-3 years.

Company Representative

Thumbnail of user carterc105
Carter C.
Typically does not respond to reviews

How do I know I can trust these reviews about AM Used Auto Parts?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AM Used Auto Parts?